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GM Bulletin No.:
Date:

12283
November 2012

Service Bulletin

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CANADA.a,

SERVICE UPDATE
SUBJECT:

Service Update for Inventory Vehicles Only
Inspect Seat Memory Switch Retention
Expires November 30, 2013

MODELS:

2013 Cadillac XTS

This service update involves vehicles in dealer inventory only and will expire November
30, 2013.

PURPOSE
This bulletin provides a service procedure to inspect for the proper retention of the seat memory
switch and, if necessary, secure the switch on certain 2013 model year Cadillac XTS vehicles.
Customers have commented that the seat memory switch button recesses into the door trim
when pressed.
This service procedure should be completed on involved vehicles currently in dealership
inventory as soon as possible but no later than November 30, 2013, at which time this
bulletin will expire.
VEHICLES INVOLVED
All involved vehicles are identified by VIN in the Global Warranty Management System Investigate Vehicle History Application. Dealership technicians should always check this site to
confirm vehicle involvement prior to beginning any required inspections and/or repairs. It is
important to routinely use this tool to verify eligibility because not all similar vehicles may be
involved regardless of description or option content.
Additionally, a list of involved vehicles currently in dealer inventory is available on the "Service
Update Bulletin Information" link under the "Service" tab in GM GlobalConnect (US) or attached
to the GlobalConnect message (Canada) used to release this bulletin.

Copyright 2012 General Motors. All Rights Reserved.

Page 2

November 2012

Bulletin No.: 12283

PART INFORMATION
The Shim Stock, Kent Automotive part number P46500, can be obtained by contacting Kent
Automotive at 1-88-YES-KENT or online at www.kent-automotive.com. Do not order the Shim
Stock from GMCC&A.

Part Number
To be obtained
from Kent
Automotive

Description
Kent Automotive Shim Stock, Part Number P46500
(5/15" thick, ¾" wide)

QuantitvNehicle
1 (if req'd)

SERVICE PROCEDURE

(A) Good driver seat memory seat switch. (B) Driver seat memory seat switch requires
repair. The buttons (1) are pushed into the door trim panel.

1.

Inspect the driver seat memory seat switch buttons to determine if the switch buttons (1) are
pushed into the door trim panel.
1.1 Visually inspect condition of the driver seat memory seat switch buttons (1 ).

2969446

1.2 Firmly depress the driver seat memory seat switch buttons.
•

If the driver seat memory seat switch buttons are not pushed into the door trim
panel, no further action is required.

Page 3

November 2012
•

Bulletin No.: 12283

If the driver seat memory seat switch buttons are pushed into the door trim panel,
proceed to the next step.

Note: The cause of this condition may be insufficient retention of the seat switch snap features
to the switch bracket. Reposition the memory seat switch bracket and add an adhesive back
shim stock. Refer to Steps 2-9.
2.

Remove the driver door trim panel. Refer to Front Side Door Trim Replacement in SI.

- - - - - -~

965446

3.

Peel back the sound absorber material from the trim panel enough to access the memory
seat switch.

4.

Slightly loosen the two screws (1) retaining the seat switch bracket.

5.

Fully seat the seat switch into the bracket, ensuring the snap features are engaged.

Page 4

November 2012

Bulletin No.: 12283

____:i2 965448

6.

Using a trim stick, or equivalent, lightly pry against the standing boss (1) forcing the outer
wall to move tight against the switch. Tighten the screw.

7.

Repeat step 5 at the other screw location.

8.

Using a trim stick, install approximately 7.5 mm (0.30 in) length of Kent Automotive
Adhesive back Shim Stock P/N 46500, or equivalent, between the inner and outer wall of
the seat switch bracket at the location noted by the arrow in the graphic above.

9.

Reinstall the driver door trim panel. Refer to Front Side Door Trim Panel Replacement in
SI.

Page 5

November 2012

Bulletin No.: 12283

WARRANTY TRANSACTION INFORMATION

Submit a transaction using the table below.
Labor
Code

V2706

Description

Inspect Seat Memory Switch Retention
Add: Repair Seat Memory Switch

Labor
Time

Net
Item

0.2
0.4

*

* The amount identified in "Net Item" should represent the actual sum total of the Shim Stock
needed to perform the required repairs, not to exceed $1.00 USO/CAD.

DEALER PROGRAM RESPONSIBILITY
Dealers must take the steps necessary to ensure that the service update correction has been
made to all involved vehicles in dealer inventory before selling or dealer-trading the vehicle, but
no later than November 30, 2013.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer" They are written to inform these technicians of conditions that
may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools,
equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to
your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.

G

We Support
Voluntary Technician
Certification

GM CUSTOMER CARE AND AFTERSALES
DCS2847
URGENT - DISTRIBUTE IMMEDIATELY
Date:

November 9, 2012

Subject:

12283 - Service Update Bulletin - Inventory Vehicles Only
Inspect Seat Memory Switch Retention

Models:

2013 Cadillac XTS

To:

All Cadillac Dealers

Attention:

General Manager, Service Advisor, Service Manager, Parts and
Service Director, Parts Manager, New Vehicle Sales Manager,
and Warranty Administrator

General Motors is announcing Service Update Bulletin 12283 today. The total
number of U.S. vehicles involved is approximately 5,400. Please see the
attached bulletin for details.
Global Warranty Management (GWM}
The "Investigate Vehicle History" (IVH) screen will be updated November 10,
2012.
Service Update Bulletin (SUB} Information Link
The SUB Information Link in GlobalConnect will be updated in the near future.

END OF MESSAGE
GM CUSTOMER CARE AND AFTERSALES