recorded before completing the programming event.

COURTESY TRANSPORTATION - For US and Canada
The General Motors Courtesy Transportation program is intended to mm1m1ze customer
inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited
Warranties. The availability of courtesy transportation to customers whose vehicles are within the
warranty coverage period and involved in a product program is very important in maintaining
customer satisfaction. Dealers are to ensure that these customers understand that shuttle
service or some other form of courtesy transportation is available and will be provided at no
charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for
Courtesy Transportation guidelines.

Page6

November 2012

Bulletin No.: 11340C

WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below.

Labor
Code
T5853
T5854

Labor
Description
Time
Diaqnostic Time Only-' No Repair/Reprogramming Required
0.1-0.3
Replace Timing Chain
-CTS., STS ' SRX
6.9
9.0
- Acadia, Enclave, Traverse, OUTLOOK (FWD) (inc AC recharge;
P/S refill, coolant refill)
- Acadia, Enclave; Traverse, OUTLOOK (AWD) (inc AC recharge,
9.2
____ P/S refill,_ coolant refil!). _.. ___ .... ___ .· _______________________________________
-----------_Add: Dia_gnostic Time------------------------------------------------- ___________ . _ _0.1-0.3_
Add: Reprogram ECM (not previously reprogrammed)
0.4
.

.

Net
Item
NIA
*

.

n~~m-

T5900 .B'?.Pf~g
~9 ~ _(d_eterm in ~d timing ch ?tin_replacement· not req 1d)___ .... 0.4 --Add: Diagnostic Time
0.1-0.3
0,2
T5867 Customer Reimbursement Approved
T5868

*

Customer Reimbursement Denied - For US dealers only

0.1

**

NIA

The amount identified in "Net Item" should represent the actual sum total of the current
GMCG&A dealer net price for the RTV sealant and refrigerant needed to perform the required
repairs, not to exceed $9.64 USO, $17.20 CAD, plus applicable Mark-Up or Landed Cost (for
Export).
·

** The amount identified in "Net Item" should represent the dollar amount reimbursed to the
customer.

CUSTOMER NOTIFICATION
General Motors will notify customers of this special coverage on their vehicles (see copy of typk:al
customer letter included with this bulletin - actual divisional letter mayvary slightly).

GM bulletins are intended for·use·by professional teci7niclans. NOT a "do-lt-yoursetret'. They.are written to inform.1h&se technicians of
conditkms that inay ccur on some vehicles, or (o provide lnfoimotlon O,at could assist in the proper service of a vahicla. P10perly trained
technicians have·the:tools,.equipmerit ·safely .instrucifons,.and.know:how to do..aJob:properly.and·safely. If a condmon·is·described, QQ
till! assume that the.bulletiri applies to your vehicle; that you(vehicie will have that condition. See your dealer/reiailer tor informa~on
on whether your Vehicle may benefit frQm the Information.
·
·
·
· · ·

or

We.Support
Voluntary Technician
Certification .

November 2012

Page7

Bulletin No.: 11340G

(for customers who had CSP 10287 performed)

Dear General Motors Customer:
As the owner of a 2007 model year GMC Acadia or Saturn OUTLOOK; 2007-2009 model year
Cadillac CTS, SRX, or STS; 2009 model year Buick Enclave, Chevrolet Traverse, GMC Acadia,
or Saturn OUTLOOK, your satisfaction with our product is very important to us.
Recently, you took your vehicle to your dealer to have Customer Satisfaction Program 10287
performed. Your dealer reprogrammed the engine control module to prevent premature wear of
the timing chain and the illumination of the Service Engine Soon light Further analysis has
shown that the reprogramming may not fully correct this condition for all vehicles; we, therefore,
·
are providing you with additional protectionfor the timing chain.
What We Have Done: General Motors is providing owners with additional protection for the
timing chain. If premature wear of the timing chain occurs on your 2007 model year GMC Acadia
or Saturn OUTLOOK; 2007-2009 model year Cadillac CTS, SRX, or STS; 2009 model year Buick
Enclave, Chevrolet Traverse, GMG Acadia, or Saturn OUTLOOK vehicle, equipped with a
2.8L/3.6L V6 engine; within 10 years of the date your vehicle was originally placed in service or
120,000 miles (193,000 km), whichever occurs first, the condition will be repaired for you at no
charge. Diagnosis or repair for conditions other than the condition described above is not
covered under this special coverage program.
Do not takE! your vehicle to your GM dealer as a result of this letter unless you believe that
the Service Soon Engine light has illuminated due to timing chain wear.
What You Should Do: If you believe that your vehicle's Service Engine Soon light has
illuminated due to timing chain wear, repairs and adjustmsnts qualifying under this special
coverage must be performed by a General Motors dealer. You may want to contact your GM
dealer to find out how long they will need to have. your vehicle so that you may schedule the
appointment at a time that is convenient for you. This will also allow your dealer to order parts if
they are not already in stock. Keep this letter with your other important glove box literature for
future reference. ·
Reimbursement: If you have paid for repairs for the condition described in this letter, please
complete the enclosed form and present it to your dealer with all required documents. Working
with your dealer will expedite your request, however, if this is not convenient, you may mail the
completed form and all requirsd documents to Reimbursement Department, PO Box 33170,
Detroit, M 148232-5170. ·The completed form· and required documents must be presented to your
dealer or received by the Reimbursement Department by July 31, 2013, unless state law specifies
a longer reimbursement period.

If you have any questions or need any assistance, just contact your dealer or the appropriate
CustomerAssistance Ce11ter a.tthe number listed below.

November 2012

Page 8

Division

Number

Cadillac

1'-'800-458~8006
1-800-462-8782
1-800-553-6000
65~6267-1752
1-800-496--9992
1-800-496-9993
1-8 00-496-9994

GMC
Saturn
Guam
Puerto Rico - English
Puerto Rico - Espanol
Virqin Islands

Bulletin No.: 11340C

Text Telephones
(TTY)
1-800.,833-2622
1.:888-889-2438
1~8o0-833-6000

We are sorry for any inconvenience you may experience; however we have taken this action in
the interest of your continued satisfaction with our products.

Jim Moloney
·General Director,
Customer and Relationship Services
Enclosure
11340

November 2012

Page9

Bulletin No.: 11340C

(for customers who did not have CSP 10287 performed)

Dear General Motors Customer:
As the owner of a 2007 model year GMC Acadia or Saturn OUTLOOK; 2007-2009 model year
Cadillac CTS, SRX, or STS; 2009 model year Bpick Enclave; Chevrolet Traverse, GMC Acadia,
or Saturn OUTLOOK, your satisfaction with our product is very important to us.
Your vehicle was designed and built to meet GM's high standards for quality and reliability.
However, we have determined that under certain driving conditions, and with your vehicle's
original oil change intervals, the timing chain could wear prematurely and cause the illumination of
the Service Engine Soon Light. Timing chain wear can be affected by the age of the engine oil
and driving conditions.
In April of this year, we sent you a letter informing you of a Customer Satisfaction Program to
correct this condition. That program was available until October 31, 2012, and has now expired.
However, General Motors is providing owners with additional protection for the timing chain. If
premature wear of the timing chain occurs on your 2007 model year GMC Acadia or Saturn
OUTLOOK; 2007.:2009 model year Cadillac CTS, SRX, or STS; 2009 model year Buick Enclave,
Chevrolet Traverse, GMC Acadia, or Saturn OUTLOOK vehicle, equippect with a 2.8U3.6L V6
engine, equipped with a V6 engine; within 10 years of the date your vehicle was originally placed
in service or 120,000 miles, whichever occurs first, the condition will be repaired. for you at no
charge. Diagnosis or repair for conditions other than the condition described above is not
covered under this special coverage program.
Do not take your vehicle to your GM dealer as a result of this letter unless you believe that
the Service Soon Engine light has illuminated due to timing chain wear.
What You Should Do: If you believe that your vehicle's Service Engine Soon light has
illuminated due to timing chain wear, repairs and adjustments qualifying under this special
coverage must be performed by a GM dealer. You may want to contact your dealer to find out
how long they will need to have your vehicle so that you may schedule the appointment at a time
that is convenient for you. This will also allow your dealer to order parts if they are not already in
stock. Keep this letterwith your other important glove box literature for future reference.
Reimbursement: If you have paid for repairs for the condition described in this letter and have
not submitted for reimbursement, please complete the enclosed form and pr?sent itto your dealer
with all required documents. Working with your dealer will expedite your request, however, if this
is not convenient, you may mail the completed form and all required dbcurnents to
Reimbursement Department; PO Box 33170, Detroit, Ml 48232-5170. The completed form and
required documents mustbe presented to your dealer or received by the Reimbursement
Department by November 30, 2013, unlessstate law specifies a tonger reimbursement period.

If you have any questions or concerns that your dealer is unable to resolve, please contact the
appropriate Customer Assistance Center at the number listed below:

Page 10

Bulletin No~: 11340C

November 2012

Division

Number

Cadillac
GMC
Saturn
Guam
Puerto Rico - EnAlish
Puerto Rico - Espanol
Virgin Islands

1-800-458-8006
1-800-462-,8782
1-800-553-6000
65-6267-1752
1-800-496-9992
1.c8O0-496.c9993
1-800-A96-9994

Text Telephones
(TTY}

1-800-833-2622
1-888-889:.2438
1-800-833-6000

We are sorry for any incbnvenience you may experience; however we have taken this action in
·
the interest of your continued satisfaction with our products.
Jim Moloney
General Director,
Customer and Relationship Services
Enclosure
11340

GM CUSTOMER CARE AND AFTERSALES
DCS2845
IMMEDIATELY
DISTRIBUTE
URGENT
Date:

November 6, 2012

Subject:

11340C - Special Coverage
Timing Chain Wear
Revised Service Procedure, Additional Population Added

Models:

2007 GMC Acadia and Saturn OUTLOOK; 2007-09 Cadillac CTS,
SRX, STS; 2009 Buick Enclave, Chevrolet Traverse, GMC Acadia,
Saturn OUTLOOK Equipped with 2.8U3.6L Engine (LP1/LY7/LLT)

To:

All GM Dealers

Attention : General Manager, Service Advisor, Service Manager, Parts and
Service Director, Parts Manager, Used Vehicle Sales Manager,
and Warranty Admin istrator
Additional vehicles have been added to this Special Coverage. The service
procedure has been revised to include reprogramming of the ECM, if applicable.
If a vehicle is presented and the timing chain replacement is not required, dealers
are to reprogram the ECM if it has not already been reprogrammed. See the
service procedure for details. This reprogramm ing is covered under this Special
Coverage. Please discard all copies of bulletin 11340B, issued July 2012 .
Customer Letter Mailing
The customer letter mailing for the additional population will begin on November
13,2012.
Global Connect (GWM)
The "Investigate Vehicle History" (IVH) screen will be updated with the new
population on November 6, 2012.
Campaign Initiation Detail Report (CIDR)
The CIDR is not available for Special Coverage Adjustments.

END OF MESSAGE
GM CUSTOMER CARE AND AFTERSALES