1

8

Bulletin No.:
Date:

12167
December 2012

Service Bulletin

SPECIAL COVERAGE
SUBJECT:

Special Coverage Adjustment - Fuel Filler Pipe Corrosion

MODELS:

2003-2004 Chevrolet Express
2003-2004 GMC Savana
Equipped with Left Side Cargo Door (E26)
Registered OUTSIDE of Connecticut, Delaware, District of Columbia, Illinois,
Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri,
New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island,
Vermont, West Virginia, Wisconsin
Registered OUTSIDE of New Brunswick, Newfoundland, Nova Scotia, Ontario,
Prince Edward Island, Quebec

CONDITION
On some 2003 and 2004 model year Chevrolet Express and GMC Savana vehicles, equipped
with a left side cargo door (E26), water and road contaminates may become trapped in the
protective conduit that covers the fuel filler pipe and may cause the pipe to corrode. If the
corrosion creates a perforation in the pipe, the presence of fuel odor may be observed and, on
some vehicles, a Check Engine light may illuminate. As the size of a filler pipe perforation
increases, fuel may leak onto the ground while refueling the vehicle.
SPECIAL COVERAGE ADJUSTMENT
This special coverage covers a fuel filler pipe that leaks as described above for a period of 10
years or 150,000 miles (240,000 km), whichever occurs first, from the date the vehicle was
originally placed in service, regardless of ownership. If the vehicle is currently outside of these
limits, the condition will be covered until December 31, 2013, regardless of vehicle age or
mileage.
Dealers are to install a new fuel filler pipe. The repairs will be made at no charge to the customer.
For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after
December 4, 2012 are covered by this special coverage and must be submitted using the labor
operation codes provided with this bulletin. Claims with repair orders prior to December 4, 2012,
must be submitted to the Service Contract provider.

Copyright 2012 General Motors. All Rights Reserved.

Page 2

December 2012

Bulletin No.: 12167

VEHICLES INVOLVED
Involved are certain 2003 and 2004 model year Chevrolet Express and GMC Savana vehicles,
equipped with a left side cargo door (E26), and registered outside of Connecticut, Delaware,
District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota,
Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont,
West Virginia, Wisconsin, New Brunswick, Newfoundland, Nova Scotia, Ontario, Prince Edward
Island, and Quebec.
Important: Dealers are to confirm vehicle eligibility prior to beginning repairs by using the
Applicable Warranties section in the Global Warranty Management system.
PART INFORMATION
Parts required to complete this special coverage are to be obtained from General Motors
Customer Care and Aftersales (GMCC&A).
Part Number
19299053

Description
PIPE,F/TNK FIL

QuantityNehicle
1

SERVICE PROCEDURE

1.

Determine if the fuel filler pipe requires replacement. Refer to Fuel Tank Leak Test in SI.
• If the fuel filler pipe does NOT require replacement, no further action is required. Inform
the customer that any additional diagnosis and repairs are not covered under this special
coverage.
• If the fuel filler pipe requires replacement, refer to Filler Tube Replacement (w/LH Door) in
SI.

CUSTOMER REIMBURSEMENT - For US
Customer requests for reimbursement of previously paid repairs to correct the condition described
in this bulletin are to be submitted to the dealer by December 31, 2013, unless otherwise
specified by state law. If this is not convenient for the customer, they may mail the completed
form Customer Reimbursement Request Form and all required documents to the GM Customer
Assistance Center. Repairs must have occurred before December 25, 2012, regardless of
vehicle age or mileage.
All reasonable and customary costs to correct the condition described in this bulletin
should be considered for reimbursement. Any questions or concerns should be reviewed
with your GM Representative prior to processing the request.
When a customer requests reimbursement, they must provide the following:
•
•
•

A completed Customer Reimbursement Request Form. This form is mailed to the
customer or can be obtained through GM GlobalConnect.
The name and address of the person who paid for the repair.
Paid receipt confirming the amount of the repair expense, a description of the repair, and
the person or entity performing the repair.

IMPORTANT: GM requires dealers to approve or deny a reimbursement request within 30 days
of receipt. If a reimbursement request is approved, the dealer should immediately issue a check
to the customer and submit an appropriate warranty transaction for the incurred expense. If a

Page 3

December 2012

Bulletin No.: 12167

reimbursement request is denied, the dealer MUST provide the customer with a clear and concise
explanation, in writing, as to why the request was denied. The bottom portion of the Customer
Reimbursement Request Form may be used for this purpose. If the denial was due to missing
documents, the customer can resubmit the request when the missing documents are obtained, as
long as it is still within the allowed reimbursement period.
Warranty transactions for customer reimbursement of previously paid repairs are to be submitted
as required by GM Global Warranty Management. Additional information can also be found in
Warranty Administration Bulletin 11-00-89-004.
CUSTOMER REIMBURSEMENT - For Canada and Export
Customer requests for reimbursement of previously paid repairs to correct the condition described
in this bulletin are to be submitted to the dealer prior to or by December 31, 2013. Repairs must
have occurred before December 25, 2012, regardless of vehicle age or mileage.
When a customer requests reimbursement, they must provide the following:
Proof of ownership at time of repair.
Original paid receipt confirming the amount of unreimbursed repair expense(s) (including
Service Contract deductibles), a description of the repair, and the person or entity
performing the repair.
All reasonable and customary costs to correct the condition described in this bulletin should be
considered for reimbursement. Any questions or concerns should be reviewed with your GM
representative prior to processing the request.
WARRANTY TRANSACTION INFORMATION

Submit a transaction using the table below.
Labor
Code

T5886
T5887
T5888
T5889

Description

Diaqnostic Time Only - No Repair Required
Fuel Filler Tube Replacement (inc. diaqnostic time)
Customer Reimbursement Approved
Customer Reimbursement Denied - For US dealers only

Labor
Time

Net
Item

0.3
0.9
0.2
0.1

N/A
N/A

*
N/A

* The amount identified in "Net Item" should represent the dollar amount reimbursed to the
customer.

CUSTOMER NOTIFICATION
General Motors will notify customers of this special coverage on their vehicles (see copy of typical
customer letter included with this bulletin - actual divisional letter may vary slightly).

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer" They are Vvritten to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO
NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer/retailer for information
on vVhether your vehicle may benefit from the information.

G
J

,.

We Support
Voluntary Technician
Certification

Page 4

December 2012

Bulletin No.: 12167

December 2012
Dear General Motors Customer:
As the owner of a 2003 or 2004 model year Chevrolet Express and GMC Savana vehicle, your
satisfaction with our product is very important to us.
This letter is intended to make you aware that some 2003 and 2004 model year Chevrolet
Express and GMC Savana vehicles, equipped with a left side cargo door, may have a condition in
which water and road contaminates may become trapped in the protective conduit that covers the
fuel filler pipe and may cause the pipe to corrode. If the corrosion creates a perforation in the
pipe, the presence of fuel odor may be observed and, on some vehicles, a Check Engine light
may illuminate. As the size of a filler pipe perforation increases, fuel may leak onto the ground
while refueling the vehicle.
Do not take your vehicle to your GM dealer as a result of this letter unless you believe that
your vehicle has the condition as described above.
What We Have Done: General Motors is providing owners with additional protection for a fuel
filler pipe that leaks as described above. If this condition occurs on your 2003 or 2004 model year
Chevrolet Express and GMC Savana vehicle, equipped with a left side cargo door, within 10 years
of the date your vehicle was originally placed in service or 150,000 miles (240,000 km), whichever
occurs first, the condition will be repaired for you at no charge. If your vehicle is currently outside
of these limits, the condition will be covered until December 31, 2013, regardless of the vehicle
age or mileage. Diagnosis or repair for conditions other than the condition described above is not
covered under this special coverage program.
What You Should Do: If you believe that your vehicle has the condition described above, repairs
and adjustments qualifying under this special coverage must be performed by a General Motors
dealer. You may want to contact your GM dealer to find out how long they will need to have your
vehicle so that you may schedule the appointment at a time that is convenient for you. This will
also allow your dealer to order parts if they are not already in stock. Keep this letter with your
other important glove box literature for future reference.
Reimbursement: If you have paid for repairs for the condition described in this letter, please
complete the enclosed form and present it to your dealer with all required documents. Working
with your dealer will expedite your request, however, if this is not convenient, you may mail the
completed form and all required documents to Reimbursement Department, PO Box 33170,
Detroit, Ml 48232-5170. The completed form and required documents must be presented to your
dealer or received by the Reimbursement Department by December 31, 2013, unless state law
specifies a longer reimbursement period.
If you have any questions or need any assistance, just contact your dealer or the appropriate
Customer Assistance Center at the number listed below.

Page 5

December 2012

Division

Number

Chevrolet
GMC
Guam
Puerto Rico - English
Puerto Rico - Espanol
Virgin Islands

1-800-222-1020
1-800-462-8782
65-6267 -17 52
1-800-496-9992
1-800-496-9993
1-800-496-9994

Bulletin No.: 12167
Text Telephones
(TTY)
1-800-833-2438
1-888-889-2438

We are sorry for any inconvenience you may experience; however we have taken this action in
the interest of your continued satisfaction with our products.
Jim Moloney
General Director,
Customer and Relationship Services
Enclosure
12167

GM CUSTOMER CARE AND AFTERSALES
DCS2860
URGENT- DISTRIBUTE IMMEDIATELY
Date:

December 4, 2012

Subject:

12167 - Special Coverage Adjustment
Fuel Filler Pipe Corrosion

Models:

2003-04 Chevrolet Express and GMC Savanas Equipped with a Left Side Cargo Door
(E26) and Registered OUTSIDE of Connecticut, Delaware, District of Columbia,
Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota,
Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island,
Vermont, West Virginia, Wisconsin

To:

All Chevrolet and GMC Dealers

Attention:

General Manager, Service Advisor, Service Manager, Parts and Service Director, Parts
Manager, Used Vehicle Sales Manager, and Warranty Administrator

General Motors is announcing Special Coverage Adjustment 12167 today. The total number of U.S.
vehicles involved is approximately 7,600. Please see the attached bulletin for details.

Customer Letter Mailing
The customer letter mailing will begin on December 11, 2012.

Global Connect (GWM)
The "Investigate Vehicle History" (IVH) screen will be updated December 4, 2012.

Campaign Initiation Detail Report (CIDR)
The CIDR is not available for Special Coverage Adjustments.
END OF MESSAGE
GM CUSTOMER CARE AND AFTERSALES