GULF STATES
TOYOTA

Warranty Enhancement Program — 16R1
Certain 2013 through 2014 Toyota Camry Vehicles
Extension of Warranty Coverage for non-Toyota Seat Heaters

To: All Toyota Dealer Principals, General Managers,
Service Managers, & Parts Managers

Subject: Warranty Enhancement Program 16R1
Certain 2013 through 2014 Toyota Camry Vehicles
Extension of Warranty Coverage for non-Toyota Seat Heaters

In our continuing efforts to help ensure the best in customer satisfaction, Gulf States Toyota (GST)
is announcing a Warranty Enhancement Program to extend the warranty coverage for non-Toyota
Seat Heaters on Certain 2013 through 2014 Toyota Camry Vehicles.

In these vehicles, GST has received some reports where the vehicle’s non-Toyota seat heater
may become inoperative over time.

Although the seat heater is covered by a limited Warranty for 3 years or 36,000 miles (whichever
comes first), we at GST care about the customer's ownership experience. GST is now extending
the warranty coverage for repairs related to the seat heater to address the condition described
above.

The following vital information is provided to inform you and your staff of the program notification
schedule and your degree of involvement.

Warranty Enhancement Program Details

This Warranty Enhancement Program provides a coverage extension to the limited
warranty for seat heaters that may become inoperative. If the condition is verified, the
vehicle will be repaired with new seat heater components under the terms of this Warranty
Enhancement Program.

The Warranty Enhancement Program is applicable for Five (5) years from the date of
first use with no mileage limitation.

This coverage is for warranty work performed at an authorized Toyota dealer only. It is
subject to the same terms and conditions set forth in the New Vehicle Limited Warranty
Section of the Owner's Warranty Information booklet. For example, damage from abuse,
an accident, theft and/or vandalism is not covered by this warranty enhancement.

Owner Notification Mailing Date

The owner notification will commence in June, 2016. We have attached a sample owner letter
for your reference.
Warranty Enhancement Program —- 16R1 — Page |2

Number and Identification of Covered Vehicles

There are approximately 8,775 certain 2013 to 2014 Model Year Camry vehicles covered by this
Warranty Enhancement Program. The seat heaters were installed as an LIO option under GST
P/N 00015-91248-50. A list that includes all vehicles involved in this program will be loaded onto
TIS. Please verify eligibility before beginning repairs.

Claim Submission and Reimbursement Procedure
A Gulf States Toyota Port LIO warranty claim should be submitted, and must include the

information contained in the chart below. Gulf States Toyota is asking all dealers to submit the
warranty claim immediately after the remedy has been performed so that progression of campaign

completion can be monitored closely.

Driver Side
Repaired

Passenger Side
Repaired

Both Sides
Repaired

Failed Part Number

00015-16R1F

00015-16R1F

00015-16R1F

Operation Code

16R1W1
(Driver Side)

16R1W3
(Passenger Side)

16R1W4
(Both Sides)

Replacement Part

00012-91448-51,
00012-91448-52,
00012-91548-21

00012-91448-51,
00012-91448-52,
00012-91548-21

00012-91448-51,
00012-91448-52,
00012-91548-21

SSC No. 16R1 16R1 16R1
Trouble Code 99 99 99
Left Seat Heater Right Seat Heater Left & Right Seat
Condition Elements Elements Heater Elements
Inoperative Inoperative Inoperative
Customer Customer Customer
Cause . . . . : :
Satisfaction Satisfaction Satisfaction
RR Seat Heater RR Seat Heater RR Seat Heater
Remedy
Elements Elements Elements
Labor Time 1.0 hr. 1.0 hr. 2.0 hr.

* The flat rate times include 0.1 hours for administrative cost per unit for the dealership.

Gulf States Toyota, Inc.
GULF STATES
TOYOTA

Warranty Enhancement Program — 16R1
Certain 2013 through 2014 Toyota Camry Vehicles
Extension of Warranty Coverage for non-Toyota Seat Heaters

Technical Instructions / Procedures

Please refer to the Repair Manual for 2013 & 2014 Camry Seat Heater Kit 00015-91248-50
available on the GST Portal for Technical Instructions on this repair. If either element (back or
cushion) is diagnosed as inoperative, the Dealer is instructed to replace both elements on the
affected seat using the part numbers listed in Section 6. Parts Requirements and Ordering.

Conduct all applicable, non-completed Safety Recall and Service Campaigns on the vehicle
during the time of appointment.

Parts Requirements and Ordering

The part number is listed in the table below and can be obtained from the GST regional PDC
through your normal daily parts order. For dealers outside the GST Region, please call GST
Accessory Technical Support at 1-800-444-1074 to obtain remedy parts.

Part # Part Description Number Required
00015-91448-51 Cushion Element 1
00015-91448-52 Back Element 1
00015-91548-21 Element Adapter Harness 2

Dealers are requested to only order parts for vehicles experiencing this condition. DO
NOT ORDER PARTS FOR STOCK.

Technician Training Requirements

The repair quality of covered vehicles is extremely important! To ensure that all vehicles have the
repair performed correctly; technicians performing this safety recall repair are required to currently
hold at least one of the following certification levels:

e Toyota Certified (Electrical)
e Toyota Expert (Electrical)
e Master Technician

e Master Diagnostic Technician

It is the dealership’s responsibility to select technicians with the above certification level or greater
to perform this Safety Recall repair. Carefully review your resources, the technician skill level, and
ability before assigning technicians to this repair. It is important to consider technician days off
Warranty Enhancement Program - 16R1 - Page |4
and vacation schedules to ensure there are properly trained technicians available to perform this
repair at ail times.

Customer Reimbursement
Please refer to the attached owner letter for reimbursement consideration instructions.

Please review this entire package with your Service and Parts staff to familiarize them with the
proper step-by-step procedures required to implement this Warranty Enhancement Program.

As part of our dedication to continuous improvement, changes have been incorperated in the
production process to ensure the highest quality products are provided to our customers.

Thank you for your cooperation.
Gulf States Toyota, Inc.

Gulf States Toyota, Inc.

GULF STATES
TOYOTA

Warranty Enhancement Program — 16R1
Certain 2013 through 2014 Toyota Camry Vehicles
Extension of Warranty Coverage for non-Toyota Seat Heaters

BACKGROUND

In our continuing efforts to help ensure the best in customer satisfaction, Gulf States Toyota (GST)
is announcing a Warranty Enhancement Program to extend the warranty coverage for non-Toyota
Seat Heaters on Certain 2013 through 2014 Toyota Camry Vehicles.

Q1: _ What is the condition?

At: In these vehicles, GST has received some reports where the vehicles non-Toyota seat
heater may become inoperative over time.

Although the seat heater is covered by a limited Warranty for 3 years or 36,000 miles
(whichever comes first), we at GST care about the customer's ownership experience.
GST is now extending the warranty coverage for repairs related to the seat heater to
address the condition described above.

Q2: What is Gulf States Toyota going to do?

A2: Owners of vehicles covered by this Warranty Enhancement Program will receive an
Owner Letter via first class mail starting in June, 2016.

If the owner experiences the condition described above, they should contact their local
authorized Toyota dealership for verification and repair. If the condition is covered by
the terms of this Warranty Enhancement Program, the repair will be performed at no
charge.

Q3: _ Which vehicles are covered by this Warranty Enhancement Program?

A3: There are approximately 8,775 certain 2013 to 2014 Model Year Camry vehicles
covered by this Warranty Enhancement Program.

Model Model Year Approx. UIO
Camry Certain 2013 to 2014 8,775

Q3a:_Are there any other Toyota, Lexus or Scion vehicles covered by this Warranty
Enhancement Program?

A3a: No, there are no other Toyota, Lexus, or Scion vehicles covered by this Warranty
Enhancement Program.

Warranty Enhancement Program ~ 716R1—- Page |6