Gulf States Toyota, Inc.
1375 Enclave Parkway
Houston, TX 77077

To:

All Dealer Principals, General Managers, Service Managers, Parts Managers

Subject:

Special Service Campaign - 14R1
Certain 2012 through 2014 Toyota Prius V Vehicles Equipped with Non-Toyota Seat Heater

Background:
Gulf States Toyota, Inc. (GST) will initiate a Special Service Campaign (SSC) on certain 2012 - 2014
Toyota Prius V vehicles equipped with a non-Toyota seat heater system. The SSC involves
approximately 682 seat heater systems installed on select 2012 - 2014 model year Toyota Prius V
vehicles. These non-Toyota seat heater systems were installed as a GST installed option under GST P/N
00015-J1248-01.
Condition:
The non-Toyota seat heater installed in these vehicles by GST could stop working due to a failure of the
wiring connectors. If this occurs, the seat heater will turn off and no longer work.
Should you be contacted by an owner regarding this program, please verify eligibility for this repair by
referring to the affected VIN listing on the Campaign tab in the TIS Vehicle Inquiry screen , or on the GST
LIO Warranty System Super Screen.
Please review this entire package with your Service and Parts staff to familiarize them with the proper
procedures and implementation of this program to ensure customer satisfaction.
Remedy Procedures:
Please refer to the Technical Instructions which are posted on the Campaign tab in the TIS Vehicle
Inquiry screen. You can also find these document links on the Warranty Page of the GST region Dealer
Daily System.
Conduct all applicable open Recalls and Service Campaigns on the vehicle during time of appointment.
Owner Notification Mailing Date:
The owner notification will commence in mid-August.
Identification of Involved Vehicles:
Please verify eligibility by confirming through the TIS Vehicle Inquiry under the Campaign tab, or on the
GST LIO Warranty System Super Screen.
Parts Requirements and Ordering:
Parts can be obtained from the GST regional PDC, through your normal daily parts order. Parts required
for each affected VIN are listed in the table below. For dealers not in Texas, Louisiana, Oklahoma,
Arkansas or Mississippi, please call 1 800 444 1074 to obtain remedy parts.
Part Number

Part Description

Quantity Required
per Vehicle

00012-J1448-21

Power Harness Update Kit

1

Page 1 of 2

SSC-14R1

Claim Submission and Reimbursement Procedures:
A GST Port LIO warranty claim should be submitted, and must include the following required information.
GST Installed Product

DIO Installed Product

00015-J1248-01

This product was not offered for DIO
Installation and Sales.

Failed Part Number
Operation Code

14R1W1

Replacement Part

00012-J1448-21

Trouble Code
Condition

99
Seat Heater Power Harness Update

Cause
Remedy

Customer Satisfaction
Install Power Harness Update Kit

Labor Time

1.0 hrs.

Claim reimbursement will not take place until the wiring terminals identified for return on
page 7 in the Technical Instructions have been received at the GST Parts Distribution
Center. Returned Parts must be tagged with the LIO Warranty Claim Form displaying the
claim number and dealer code. Follow your normal LIO warranty parts return process.
Customer Handling:
Please consider this program as an opportunity to reinforce Toyota’s commitment to customer safety and
product quality. Customers who receive the owner letter may contact your dealership with questions
regarding the letter or Special Service Campaign remedy. Our customer’s confidence is our most valuable
asset, so please welcome their questions and take the time necessary to communicate clearly and
effectively with them. A Q&A is provided to assist you in communicating a clear and consistent message.
Please review the entire contents of this package with your Service
and Parts staff to familiarize them with the proper step-by-step
procedures required to implement this Special Service Campaign.

Thank you for your cooperation,
GULF STATES TOYOTA, INC.

Page 2 of 2

SSC-14R1

Seat Heater Power Harness Update (SSC) 14R1
2012 through 2014 Toyota Prius V
(GST Installed Seat Heater System)

Check Applicability:
Run the vehicle VIN number in TIS Vehicle Inquiry
and check the Campaign tab. The SSC will also be
visible on the GST Warranty Super Screen.

YES

Does the VIN
show 14R1 as
applicable ?

NO

Install the remedy parts in accordance with
the GST (SSC) 14R1 Technical Instructions.

ALL PARTS SPECIFIED FOR RETURN AS
STATED ON PAGE 7 IN THE TECHNICAL INSTRUCTIONS MUST BE RETURNED TO GST.
WARRANTY CLAIM PAYMENT WILL BE DENIED UNTIL PARTS HAVE BEEN RECEIVED !

No Action Necessary.

Return the vehicle to the customer and completely
explain what work was performed.

Warranty Info: (SSC) 14R1.

Parts Required:

OP Code:
Labor Time:
Failed Part #:

Pwr Harness Update Kit P/N 00012-J1448-21

14R1W1
1.0 Hrs.
00015-J1248-01

Special Service Campaign- 14R1
Certain 2012 through 2014 Toyota Prius V Vehicles Equipped with LIO Installed Seat Heater
Seat Heater Wiring Update - Q&A Page 1 of 1
August 2014
Special Service Campaign (SSC) 14R1 covers certain 2012 – 2014 Toyota Prius V vehicles originally distributed in the
Gulf States Toyota Region.

Q1:
A1:

What is the condition?
The non-Toyota seat heater installed in these vehicles by GST could stop working due to a failure of the wiring
connectors. If this occurs, the seat heater will turn off and no longer work.

Q2:
A2:

What is the remedy?
The customer will be provided with, at no cost, an update to the seat heater wiring harness, which will replace the
wiring connector.

Q3:
A3:

Will any existing parts be re-used?
Yes. The main components of the system including seat heater pads, switches and the main harness will remain
intact. Wiring adaptors designed to improve the connection method will be added to the main harness.

Q4:
A4:

Are there any warnings this condition exists?
There are no specific warnings that a condition exists.

Q5:
A5:

Have any accidents occurred as a result of the condition?
There have been no reports of any failure that has resulted in an accident.

Q6:
A6:

How many vehicles are involved?
These non-Toyota seat heater systems were installed on approximately 682 vehicles at the Gulf States Toyota
Vehicle Processing Center. The systems were installed on various 2012 through 2014 Prius V models only, and
no other Toyota Models were equipped with this system by Gulf States Toyota.

Q7:
A7:

What should an owner do if they have immediate concerns about their vehicle?
All owners of Toyota Prius V vehicles equipped with these non-Toyota seat heater systems are eligible to receive
at no cost, the parts and installation of the seat heater power harness update kit, and are encouraged to contact
their local Toyota Dealer to schedule an appointment to perform the SSC .

Q8:
A8:

Will the addition of the wiring adaptors change the appearance or functionality of my Prius V?
The addition of the wiring update kit will have no effect on the appearance or the operation of the vehicle.

Q9:
A9:

How long will the Service take?
The installation of the power harness update kit will take approximately 1.0 hour. However, it may take longer
based upon the dealer’s work schedule.

Q10:
A10:

What if a customer has previously paid for repair of this specific condition on their vehicle?
Owners should contact the GST Customer Assistance Center toll free at 1 - 800 - 444 - 1074 for reimbursement
consideration.

Gulf States Toyota, Inc.
P.O. Box 442168
Houston, Texas 77244-2168

2012 – 2014 Toyota Prius v
Non-Toyota Seat Heater Wiring Connections

Special Service Campaign Notice
MR. SAMPLE A. SAMPLE
12345 SAMPLE STREET
ANYPLACE, USA 77551-1212

Re:

Vehicle Identification Number [VIN]

Dear Toyota Prius v Owner:
Our records indicate that you are the owner of a 2012 – 2014 Toyota Prius v that was equipped by independent
distributor Gulf States Toyota, Inc. (GST) with a non-Toyota seat heater system. GST is initiating a Special Service
Campaign to replace certain wiring connections. GST will replace the parts at no cost to you.
Why is GST conducting this Special Service Campaign?
GST is conducting this Special Service Campaign because the non-Toyota seat heater installed in vehicles by
GST could stop working due to a failure of the wiring connectors. If this occurs, the seat heater will turn off and
no longer work.
What will be done?
Your local Toyota dealer will replace all of the affected wiring connectors with upgraded connectors. The
replacement is free of charge.
What should you do?
Contact your local Toyota dealer to schedule an appointment for installation if you are in Texas, Louisiana,
Oklahoma, Arkansas, or Mississippi. Please note that an appointment will be necessary to confirm part availability.
If you are outside these five states, then contact the GST Customer Assistance Center toll free at 1-800-4441074. GST will ship the new parts to your preferred Toyota dealer and the dealer will call you to schedule an
appointment for installation. The time to perform this service is approximately one hour; however, depending
upon the dealer’s work schedule, it may be necessary to make your vehicle available for a longer period of time.
We have sent you this notice in the interest of your continued satisfaction with our products and sincerely regret
any inconvenience this Special Service Campaign may cause you.
Sincerely,
Gulf States Toyota, Inc.
Re: SSC# 14R1

Gulf States Toyota, Inc.
GST SSC - 14R1
2012-2014 Prius V Seat Heater
P/N 00012-J1448-21 Power Harness Update
Technical Instructions
INSPECTION:
1. Verify VIN applicability using the Warranty Super Screen, or by checking the Warranty
tab under Vehicle inquiry in the Toyota TIS system.
2. Confirm you have the correct Power Harness Update kit prior to proceeding.

PARTS OVERVIEW:
1. The update kit should include the following parts …
A. (1) System Ground Extension (BROWN) Wire.
B. (1) Passenger Front Seat Power Extension (BLUE) Wire.
C. (1) Driver’s Seat Power Extension (RED) Wire.
D. (3) 6” Long Cable Ties (not shown in diagram).

A.

B.

C.

VEHICLE PREPARATION:
1. Follow all procedures as outlined in the Repair Manual to properly disconnect the Negative Battery Terminal.
2. Place protective covers on front seats and console area.

1

Gulf States Toyota, Inc.
GST SSC - 14R1
2012-2014 Prius V Seat Heater
P/N 00012-J1448-21 Power Harness Update
Technical Instructions
VEHICLE PREPARATION (continued):

3. To remove the Upper Console Panel,
carefully disengage the 5 claws, then unplug the connector and place the panel
aside where it cannot be damaged.

Figure 3b.

Figure 3a.

4. Disengage (3) harness clamps from
the console box.

Figure 4a.

Figure 4b.

2

Gulf States Toyota, Inc.
GST SSC - 14R1
2012-2014 Prius V Seat Heater
P/N 00012-J1448-21 Power Harness Update
Technical Instructions
VEHICLE PREPARATION (continued):
5. Carefully remove the Right Front center floor carpet cover panel and set it
aside where it cannot be damaged.

Figure 5a.

Figure 5b.

6. Carefully remove the Left Front center
floor carpet cover panel and set it aside
where it cannot be damaged.

Figure 6b.

Figure 6a.

3

Gulf States Toyota, Inc.
GST SSC - 14R1
2012-2014 Prius V Seat Heater
P/N 00012-J1448-21 Power Harness Update
Technical Instructions
VEHICLE PREPARATION (continued):
7. Remove the (5) 10mm bolts from the
center console, then remove the clip
from each front corner, and remove the
console and set it aside where it cannot
be damaged.

Figure 7b.

Figure 7a.

8. Disengage the (8) claws, disconnect
the connectors, then remove the integration control panel and set it aside where
it cannot be damaged.

Figure 8a.

Figure 8b.
4

Gulf States Toyota, Inc.
GST SSC - 14R1
2012-2014 Prius V Seat Heater
P/N 00012-J1448-21 Power Harness Update
Technical Instructions
VEHICLE PREPARATION (continued):
9. Disengage the (2) claws and the clip,
then remove the upper instrument panel
finish panel and set it aside where it
cannot be damaged.

Figure 9a.

Figure 9b.

10. Disengage the (11) claws and a single clamp, disconnect the connectors,
then remove the lower instrument finish
panel sub-assembly and set it aside
where it cannot be damaged.

Figure 10a.

Figure 10b.

5

Gulf States Toyota, Inc.
GST SSC - 14R1
2012-2014 Prius V Seat Heater
P/N 00012-J1448-21 Power Harness Update
Technical Instructions
VEHICLE PREPARATION (continued):
11. Open the glove compartment door, disengage the claw and release the glove
compartment door stopper sub-assembly.
Then slightly bend stoppers (A & B) in the
direction of the arrows shown and pull the
glove compartment door assembly until
the stoppers are released.

Figure 11

12. Open the glove compartment door assembly to approximately 65 degrees, then
carefully pull it horizontally in the direction
of the arrow to disengage the (2) hinges.
Set it aside where it cannot be damaged.
NOTE: Use care and pull horizontally so
the hinges will not be damaged.

Figure 12

6

Gulf States Toyota, Inc.
GST SSC - 14R1
2012-2014 Prius V Seat Heater
P/N 00012-J1448-21 Power Harness Update
Technical Instructions
INSTALLING THE POWER HARNESS UPDATE (continued):
13. Locate connector L26 in the lower center console opening. This is an 8 pin black
connector which will have (3) wires from
the Seat Heater connected to it.
Seat Heater
Wire Color

OEM Wire
Color

Connector L26
Pin Number

BR

W-B

2

R

R

4

L

BR

5

Figure 13

14. Unplug the (3) Seat Heater Wires from
the T-Tap terminals at the back of connector
L26. Then, cut the T-Tap terminals off the
RED and the BROWN OEM wires, cutting
the OE wire at both sides of the T-Tap. BE
SURE TO CUT THE RED AND BROWN
WIRES AS CLOSE TO CONNECTOR L26 AS
POSSIBLE, AS INDICATED BY THE YELLOW ARROW BELOW LEFT.
NOTE: The 3rd T-Tap should remain connected to the OEM WHITE/BLACK striped
wire.

Figure 14

IMPORTANT !!! Save the (2) T-Taps that
were cut from the harness. These parts
MUST BE returned to the PDC when the LIO
Warranty claim is filed. Claims will not be
paid and VINs will not be cleared until the
(2) parts with wire are received at the Parts
Distribution Center.
7

Gulf States Toyota, Inc.
GST SSC - 14R1
2012-2014 Prius V Seat Heater
P/N 00012-J1448-21 Power Harness Update
Technical Instructions
INSTALLING THE POWER HARNESS UPDATE (continued):
15. Carefully strip back 3/8” of insulation
from the OEM Red and Brown wires, at the
harness side of the wire.
IMPORTANT ! This is a 22 AWG wire. Be
sure to use the correct wire stripping tool,
and be sure that no copper wire strands
are removed from the wire during the stripping process.

3/8 “

Figure 15

16. Using 3M crimp tool TH-440 or equivalent, crimp the Passenger Front Seat Power Extension (BLUE) Wire included in this
kit to the OEM BROWN wire previously inserted into Connector L26, Pin 5.

Figure 16

Crimp the Driver’s Seat Power Extension
(RED) Wire included in this kit to the OEM
RED wire previously inserted into Connector L26, Pin 4.
IMPORTANT ! After crimping each wire,
apply 11 lbs of pull force to ensure the
crimp is secure.

8

Gulf States Toyota, Inc.
GST SSC - 14R1
2012-2014 Prius V Seat Heater
P/N 00012-J1448-21 Power Harness Update
Technical Instructions
INSTALLING THE POWER HARNESS UPDATE (continued):
17. Using a concentrated heat source or
heat gun at MEDIUM setting, shrink the insulation at the crimped end of the butt
splice down over the OEM wire insulation.
IMPORTANT ! Be sure to protect all finish
panels and parts including OEM connectors from the heat source. Use extreme care
and demonstrate patience when shrinking
the tubing.

Figure 17

18. Locate the factory ground location L2
behind the upper left corner of the glove
box opening. Using a 10mm socket, connect the ring terminal on the System
Ground Extension (BROWN) Wire included
in this kit to factory ground location L2 and
torque to factory specification.

Figure 18
9

Gulf States Toyota, Inc.
GST SSC - 14R1
2012-2014 Prius V Seat Heater
P/N 00012-J1448-21 Power Harness Update
Technical Instructions
INSTALLING THE POWER HARNESS UPDATE (continued):
19. Route the insulated female terminal end
of the BROWN extension wire into the center console area, and plug it into the male
insulated terminal on the end of the
BROWN wire from the seat heater harness.
Plug the insulated female terminal end of
the RED extension wire into the male insulated terminal on the end of the RED wire
from the seat heater harness.
Plug the insulated female terminal end of
the BLUE extension wire into the male insulated terminal on the end of the BLUE
wire from the seat heater harness.
Install the (3) wire ties as shown at the
three yellow arrows. Be sure to trim the
excess wire tie extension prior to reassembly.

Figure 19

10

Gulf States Toyota, Inc.
GST SSC - 14R1
2012-2014 Prius V Seat Heater
P/N 00012-J1448-21 Power Harness Update
Technical Instructions

20. Temporarily re-connect the negative battery terminal in accordance with the Repair
Manual, and test the seat heater system. Be sure to test both seats.
21. Follow all procedures as outlined in the Repair Manual to properly disconnect the
Negative Battery Terminal.
22. Re-assemble all removed parts and panels in accordance with the vehicle Repair
Manual.
23. Permanently re-connect the Negative Battery Terminal and re-initialize any systems
necessary per the vehicle Repair Manual.
24. Connect a Techstream unit to the vehicle and perform a Health Check to determine
that all systems are fully functional, prior to delivering the vehicle to the customer.
NOTE: The Health Check MUST BE performed while the vehicle is inside
the dealer service area and while the Techstream unit is connected to
the network.

11