GROUP
ELE

MODEL
Multiple Models
(see table on Pg. 6)

NUMBER

DATE

077 (REV 1, 01/29/2016)

December 2014

TECHNICAL SERVICE BULLETIN
SUBJECT:

REAR VIEW CAMERA DIAGNOSIS/REPLACEMENT

 NOTICE
This bulletin has been revised to include additional information. New/revised
sections of this bulletin are indicated by a black bar in the margin area.
This bulletin provides information to diagnose and/or replace the rear view camera of some Kia
vehicles (see table on Pg. 6 for specific models and production dates) which may exhibit
inadequate image quality from the rear view camera. Possible concerns include:
•
•
•
•

Blurry image quality
Foreign material intrusion (i.e. water, dust, etc.)
Intermittent operation from the rear view camera
Missing on-screen parking guidelines/black or blank AVN screen when in reverse

Diagnose the concerns above using the information in this bulletin and, if necessary, replace the
rear view camera with an improved part by following the applicable service procedure on KGIS.

File Under:
Circulate To:

X General Manager



X Service Advisors


X Technicians


X Service Manager


X Parts Manager


X Body Shop Manager 
X Fleet Repair

Page 2 of 6
SUBJECT:

REAR VIEW CAMERA DIAGNOSIS/REPLACEMENT

Diagnostic Flowchart:

Check for moisture on lens
and/or blurry image on display

Guidelines NOT present

Check AVN for proper
operation

Place the transmission in
reverse and confirm the
AVN screen switches to
rear view mode. If not,
check for 12V signal at
head unit

Guidelines present

Check connector for bent pins,
loose connection and wire
harness for pinched wires.

Check rear view camera
voltage (6V~7V).

Replace rear view camera
If the AVN fails to switch to
rear view mode, check
transmission range switch
circuit

TSB: ELE 077 (REV 1) Multiple Models December 2014

Page 3 of 6
SUBJECT:

REAR VIEW CAMERA DIAGNOSIS/REPLACEMENT

Camera Lens Inspection:
1.
Inspect the rear view camera lens for
signs of damage due to impact from
foreign object. If damage consistent
with an impact is found, no further
diagnosis is required.

 NOTICE
Lens damage due to impact is not
considered a warrantable repair.

Water Intrusion:
1.
Check for blurry image quality on the
AVN screen.
2.

Inspect the rear view camera lens for
signs of condensation forming on the
inner surface of the lens and/or
possible discoloration or water stains.

3.

If water intrusion is evident, replace the
rear camera module by referring to the
applicable service procedure on
KGIS.

Intermittent Operation:
1.
For customer complaints related to
intermittent operation from the rear
view camera, perform the following
checks:
•

Confirm the parking guidelines are
displayed on the AVN screen. If the
guidelines are present and the
vehicle owner resides in an area
with high humidity, snow or rain,
replace the rear view camera with
an improved part.

 NOTICE
For concerns related to intermittent
operation, always try to duplicate
the customer concern, prior to
replacing the rear view camera.
TSB: ELE 077 (REV 1) Multiple Models December 2014

Page 4 of 6
SUBJECT:

REAR VIEW CAMERA DIAGNOSIS/REPLACEMENT

Missing Parking Guide Lines/Black or Blank AVN Screen:
1.

If the AVN screen is missing the
Parking Guide Lines or displays a black
or blank screen, check the AVN
system for proper operation:

 NOTICE
Missing parking guide lines or a
black/blank
AVN
screen
are
conditions indicative of an AVN
system malfunction, or harness
issue related to that system, and
not a rear view camera module
concern.

2.

If the AVN system is functioning
properly, perform the following checks:
•

Check the rear view camera wiring
harness for pinched or damaged
wires.

•

Place the transmission in reverse
and confirm the AVN screen
switches to rear view mode. If not,
check for 12V signal at head unit.

•

If no 12V signal is found at head
unit, check the transmission range
switch circuit.

TSB: ELE 077 (REV 1) Multiple Models December 2014

Page 5 of 6
SUBJECT:

REAR VIEW CAMERA DIAGNOSIS/REPLACEMENT

REQUIRED PART:
Model

Part Name

Part Number

Sorento (XMa)

95760 2P202FFF

Sorento (XMa) F/L

95760 2P600FFF

Optima (TF, QF & TF HEV)

95760 2T002FFF

Forte (YD) 5 Dr.

95760 A7700FFF

Forte (YD) 4 Dr.

95760 A7000FFF

Sportage (SL)

95750 3W101FFF
95750 3W121FFF

Cadenza (VG)

95760 E8000FFF

Rio (UB) 5DR

95760 1W310FFF

Rio (UB) 4DR
Rear View Camera

Soul (AM)

95760 1W510ABTFF
95760 1W510BEGFF
95760 1W510BLAFF
95760 1W510DBSFF
95760 1W510DYSFF
95760 1W510EU2FF
95760 1W510FDPFF
95760 1W5103DFFF
95760 1W510FBDFF
95760 1W510UDFFF

95760 2K1001DFF
95760 2K1001EFF
95760 2K1003DFF
95760 2K1009HFF
95760 2K100A1FF
95760 2K100BD5FF
95760 2K100DT9FF
95760 2K100I2FF
95760 2K100I7FF
95760 2K100IMFF
95760 2K1011EFF
95760 2K1013DFF
95760 2K1019HFF
95760 2K101A1FF
95760 2K101I2FF
95760 2K101I7FF
95760 2K101IMFF
95760 2K1011DFF

TSB: ELE 077 (REV 1) Multiple Models December 2014

Page 6 of 6
SUBJECT:

REAR VIEW CAMERA DIAGNOSIS/REPLACEMENT

AFFECTED VEHICLE PRODUCTION RANGE:
Model/Model Year

*Production Date Range

Sorento (XMa)

October 03, 2011 ~ January 31, 2013

Sorento (XMa) (F/L)

December 17, 2012 ~ July 23, 2014

Optima (TF)

April 03, 2011 ~ August 23, 2013

Optima (QF)

August 09, 2011 ~ September 27, 2013

Optima (TF HEV)

August 09, 2011 ~ December 12, 2013

Forte (YD) 5DR

October 14, 2013 ~ June 15, 2015

Forte (YD) 4DR

February 18, 2013 ~ May 21, 2015

Sportage (SL)

December 1, 2011 ~ April 21, 2015

Cadenza (VG)
Rio (UB) 5DR

February 1, 2013 ~ January 23, 2015
August 16, 2011 ~ May 7, 2015

Rio (UB) 4DR

November 1, 2011 ~ May 7, 2015

Soul (AM)

June 16, 2011 ~ September 30, 2013

*NOTE: Do not use this repair procedure on vehicles outside the specific production date ranges.

WARRANTY INFORMATION:
N Code = M13 C Code = ZZ3

Claim
Type

Causal P/N

Qty.

Labor Op
Code

Op
Time

95760 2P201
Sorento (XMa)

0.6
M/H

95760 2T001
Optima
(QF/TF/TF HEV)

0.6
M/H

95760 A7000
Forte (YD)
W

Repair
Description

95750 3W100
Sportage (SL)

0

(ELE 077)
Rear view
camera
Inspect &
Replace

Replacement
P/N

Qty.

Refer to Parts
Table (Pg. 5)

1

0.3
M/H
95760F01

0.4
M/H

95760 1W310
Rio (UB)

0.4
M/H

95760 B2000
Soul (AM)

0.3
M/H

95760 E8100
Cadenza (VG)

0.4
M/H

TSB: ELE 077 (REV 1) Multiple Models December 2014