Owner-Notified Service Action K185: Stowage Box
Lid
16-AUG-13

SERVICE
BULLETIN

No.:

6-207USA

Section:

GENERAL

INFORMATION

Market:

USA

DESCRIPTION
A limited number of 2014 model year Jaguar F-TYPE vehicles, fitted with the rear bulkhead lockable stowage box,
may have an issue where the lockable stowage box lid may unlatch and open when locking the vehicle.
AFFECTED VEHICLES
The VIN range of affected vehicles K00317-K03880.
WORKSHOP PROCEDURES
Retailers are required to check DDW to ensure that the vehicle is affected by this program prior to undertaking
any rework action. Retailers are required to HOLD all affected vehicles that are in their control and refrain from
releasing the vehicles for new or used vehicle sale pending completion of the rework action. Affected vehicles
already in the hands of customers should be updated at the next available opportunity.
Refer to Technical Bulletin K185: Service Action: Stowage Box Lid, for detailed repair instructions.
PARTS
PART NO.
T2R1013

DESCRIPTION
Latch

QTY.
1

EXPECTED % OF VEHICLES REQUIRING PART*
85

NOTE: * when ordering parts, order only the expected percentage demand of parts identified
TOOLS
Refer to Workshop Manual / Service Instruction for any required tools
WARRANTY
NOTE: Check DDW to ensure that the vehicle is affected by this program prior to undertaking any rework
action. Repair procedures are under constant review, and therefore times / prices are subject to change;
those quoted here must be taken as guidance only. Refer to the Repair Times Searcher (RTS) on TOPIx to
obtain the latest repair time. At the time of confirming a booking for vehicle repair, ensure that all outstanding
Service Actions are identified to ensure the correct parts are available and adequate workshop time is
allocated for repairs to be completed at one visit.
Warranty claims must be submitted quoting Program Code 'Q185' together with the relevant Option Code
from the table. SRO and parts information is included for information only. The Option Code(s) that allows for the
drive in / drive out allowance can only be claimed if the vehicle is brought into the workshop for this action alone
to be undertaken.
This program is valid for a limited time only. Warranty claims with a repair date prior to the 31 August 2015
closure date must be submitted for payment within 30 calendar days of completion of the repair.

Jaguar Land Rover North America, LLC

555 MacArthur Boulevard

Mahwah, NJ 07430

PROGRAM
CODE

OPTION
CODE

K185

B

K00317-K03276 Only
Replace latch assembly and remove felt
pads

C

K00317-K03276 Only
Replace latch assembly and remove felt
pads
Drive in/drive out

K185

K185

K185

DESCRIPTION

D

K03277-K03880 Only
Remove LH rubber buffer to reduce preload on lid

E

K03277-K03880 Only
Remove LH rubber buffer to reduce preload on lid
Drive in / drive out

Normal Warranty policies and procedures apply

SRO

TIME
(HOURS)

PART NO.

QTY.

76.14.45

0.40

T2R1013

1

76.14.45

0.40

T2R1013

1

10.10.10

0.10

-

-

05.10.20

0.20

-

-

05.10.20

0.20

-

-

10.10.10

0.10

-

-

Service Action K185: Sample Owner Letter
September 2013
RE: Service Action K185 – Stowage Box Lid
Vehicle Affected: Jaguar F-TYPE
Model Year: 2014

Dear Jaguar F-TYPE Owner,
Jaguar Land Rover North America, LLC is providing a no charge Customer Satisfaction program to owners of
certain 2014 model year Jaguar F-TYPE vehicles.
What is the issue?
An issue has been identified where the lockable stowage box in the rear bulkhead unlatches and opens when
locking the vehicle.
What will Jaguar and your Jaguar Retailer do?
Your authorized Jaguar retailer will either replace the stowage box lid latch or remove a rubber bumper in the
stowage box. There will be no charge for this repair.
What should you do?
Please contact your authorized Jaguar retailer at your earliest convenience to schedule an appointment to have
Program Code K185 completed on your vehicle.
How long will it take?
The work will be carried out as quickly and efficiently as possible in order to minimize inconvenience to customers
and is expected to take approximately 30 minutes, although your retailer may need your vehicle for a longer time
due to service scheduling requirements.
Attention Leasing Agencies: please forward this recall notification to the lessee within TEN days.
Moved or no longer own a Jaguar?
If you are no longer the owner of this vehicle, Jaguar would greatly appreciate the name and address of the new
owner, using the Information Change Form enclosed.
What should you do if you have further questions?
Should you have any questions regarding this Recall Action or need assistance in locating your nearest
authorized Jaguar retailer, please contact the Jaguar Customer Relationship Center at 800-4JAGUAR
(800-452-4827).
You can also contact Jaguar by e-mail: Visit the web site http://www.jaguarusa.com and send an email from the
'Contact Jaguar' section.
If you have the need to contact Jaguar by mail, please use the following address:
Jaguar Land Rover North America, LLC
ATTN: Customer Relationship Center
555 MacArthur Boulevard
Mahwah, NJ 07430

We appreciate your confidence in our product and wish to do everything we can to retain that confidence. Jaguar,
in cooperation with your authorized retailer, will strive to minimize any inconvenience to you caused by this
campaign.
Sincerely,

Peter Pochapsky
Customer Experience Manager