Michael A. Berardi
Director
Service Engineering Operations
Ford Customer Service Division

Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121

May 23, 2016
TO:

All U.S. Ford and Lincoln Dealers

SUBJECT:

DELIVERY HOLD - Update Prior to Sale 16U11 – Supplement #1
Certain 2016 Model Year F-150 and Transit Vehicles
Coolant Concentration Adjustment

New! REASON FOR THIS SUPPLEMENT
Claims preparation and submission instructions have been updated for dealers that have completed
the launch to One Warranty Solution (OWS).
PROGRAM TERMS
This program will be in effect through April 30, 2017, for vehicles within the new vehicle bumper-tobumper warranty coverage period.
AFFECTED VEHICLES
Vehicle

Model Year

Assembly Plant

Build Dates

F-150

2016

Kansas City

February 1, 2016 through February 2, 2016

Transit

2016

Kansas City

February 1, 2016 through February 2, 2016

Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS PROGRAM
In some of the affected vehicles, the engine coolant to water concentration may be less than
specification. Low coolant concentration could result in reduced cooling system freeze protection,
reduced corrosion resistance, heater and radiator performance degradation, and water pump noise or
leaks.
SERVICE ACTION
Before delivering any of the vehicles involved in this program, dealers are to adjust the cooling system
concentration. This service must be performed on all affected vehicles at no charge to the vehicle
owner.
NOTE: It is not necessary to completely drain and refill the cooling system.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters will not be mailed for this program.
New! ATTACHMENTS
Attachment I:
Administrative Information
Attachment II:
Labor Allowances and Parts Ordering Information
Attachment III:
Technical Information

 Copyright 2016 Ford Motor Company

QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,

Michael A. Berardi

 Copyright 2016 Ford Motor Company

ATTACHMENT I
Page 1 of 2
DELIVERY HOLD – Update Prior to Sale 16U11 – Supplement #1
Certain 2016 Model Year F-150 and Transit Vehicles
Coolant Concentration Adjustment
OASIS ACTIVATION
OASIS will be activated on April 19, 2016.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on April 19, 2016.
STOCK VEHICLES
Correct all affected units in your new vehicle inventory before delivery.
SOLD VEHICLES
Correct affected vehicles identified in OASIS which are brought to your dealership within the
applicable Ford Bumper-to-Bumper warranty coverage period.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this service action.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
 For vehicles within new vehicle bumper-to-bumper warranty coverage, follow existing warranty
and policy guidelines for related damage claims. No SSSC approval is required for these
vehicles:
o Ford vehicles – 3 years or 36,000 miles
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
The use of rental vehicles is not approved for this program.

 Copyright 2016 Ford Motor Company

ATTACHMENT I
Page 2 of 2

DELIVERY HOLD – Update Prior to Sale 16U11 – Supplement #1
Certain 2016 Model Year F-150 and Transit Vehicles
Coolant Concentration Adjustment
New! CLAIMS PREPARATION AND SUBMISSION
NOTE: Prepare and enter claims using Direct Warranty Entry (DWE) or One Warranty Solution
(OWS).
 DWE: If you enter claims in the ACESII Warranty screen, enter claims using DWE.
o Refer to ACESII Manual for claims preparation and submission information.
 Use code information shown below:
 Program Code (DWE) – 16U11
 Causal Component – ANTI
 Labor Operation – 16U11B
 Condition Code – 63
 Customer Concern Code – E23


OWS: Enter claims in Dealer Management Software (DMS). These instructions are only for
dealers that have completed the launch to OWS and, as a result, are no longer able to reach
ACESII online.
o Refer to the OWS Manual for claims preparation and submission information.
 Use code information shown below:
 Claim Type 31 – Field Service Action
 Sub Code (OWS) – 16U11
 Labor Operation – 16U11B
 Additional labor and/or parts must be claimed as related damage on a separate repair line from
the FSA.
 PROGRAM TERMS: This program will be in effect through April 30, 2017, for vehicles within
the new vehicle bumper-to-bumper warranty coverage period.

 Copyright 2016 Ford Motor Company

ATTACHMENT II
Page 1 of 1
DELIVERY HOLD - Update Prior to Sale 16U11 – Supplement #1
Certain 2016 Model Year F-150 and Transit Vehicles
Coolant Concentration Adjustment
LABOR ALLOWANCES
Description
Adjust coolant concentration

Labor Operation

Labor Time

16U11B

0.3 Hours

PARTS REQUIREMENTS / ORDERING INFORMATION
Part Number

Description

VC-3-B

Motorcraft® Orange Concentrated Coolant

Order Quantity
1

The DOR/COR number for this program is 51033.
Order your parts requirements through normal order processing channels. To guarantee the shortest
delivery time, an emergency order for parts must be placed.
DEALER PRICE
For latest prices, refer to the current Dealer Price List.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in
accordance with Policy Procedure Bulletin 4000.

 Copyright 2016 Ford Motor Company

ATTACHMENT III
PAGE 1 OF 1
UPDATE PRIOR TO SALE 16U11-S1

CERTAIN 2016 MODEL YEAR F-150 AND TRANSIT VEHICLES — COOLANT
CONCENTRATION ADJUSTMENT

OVERVIEW
In some of the affected vehicles, the engine coolant to water concentration may be less than specification.
Low coolant concentration could result in reduced cooling system freeze protection, reduced corrosion
resistance, heater and radiator performance degradation, and water pump noise or leaks. Dealers are to
adjust the cooling system concentration.
NOTE: It is not necessary to completely drain and refill the cooling system.

SERVICE PROCEDURE

WARNING: When releasing the cooling system pressure, cover the coolant expansion tank cap

with a thick cloth.
1. Remove the pressure relief cap.
2. Using fluid suction gun Rotunda Part Number LIN615 or equivalent, remove all coolant from the degas
bottle.
3. Using Motorcraft® Orange Concentrated Antifreeze/Coolant VC-3-B, fill the degas bottle to the Max Fill
line.
4. Install the pressure relief cap.

CPR © 2016 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
5/2016