SAFETY RECALL
VOLVO Trucks North America
Greensboro, NC USA

Date

This Safety Recall replaces recall, “RVXX1603,
One Piece Steering Shaft, Replacement”,
dated (04.2015).

05.2016

Number

Release

RVXX1603

02

Page

1 (4)

One Piece Steering Shaft, Replacement
VN

SAFETY RECALL INFORMATION
VOLVO Trucks North America has determined that a defect that relates to motor vehicle safety
exists in certain VN 2016 and 2017 model vehicles manufactured from May 11, 2015 to March
8, 2016. The bolt connecting the upper steering shaft to the lower steering shaft at the junction
block may not properly secure the upper steering shaft. Also the roll pin that secures that the
lower shaft may have not been installed. As a result, the upper steering shaft may separate
without warning with complete loss of steering which may result in a vehicle crash.

VEHICLES AFFECTED
Certain 2016 and 2017 VOLVO VNL, VNM and VNX model vehicles built from May 11, 2015
through March 8, 2016 with a 2-piece steering shaft.

VEHICLE QUANTITY
The number of vehicles affected is approximately 21,230 total (18,119 U.S., 3102 Canada, 9
Mexico).

REQUIRED PARTS
Replace 2-piece steering shaft with single piece steering shaft.
NOTE: Greasable and non-greaseable steering shafts are equivalent replacement parts.
VNL, VNX
• 20785692, Greaseable Steering Shaft or 82394700, Non-Greasable Steering Shaft (1)
• 20924949, Bolt, M10*45 (2)
• 984396, Nut, M10 (2)
• 3176476, Clip (2)
• 20549162, Boot (1)
• 948211, Tie Wrap (2)
VNM
•
•
•
•
•
•

20785689, Greaseable Steering Shaft or 82394702, Non-Greaseable Steering Shaft (1)
20924949, Bolt, M10*45 (2)
984396, Nut, M10 (2)
3176476, Clip (2)
20549162, Boot (1)
948211, Tie Wrap (2)

If the vehicle is eligible, please call (877) 447-2787 with the Vehicle Identification Number (VIN)
of the vehicle in need of repair.

Page 2

REPAIR PROCEDURE

Do not attempt to repair or service this vehicle without having sufficient
training, the correct service literature and the proper tools. Failure to follow this
could make the vehicle unsafe and lead to serious personal injury or death.
Failure to perform installation correctly can result in loss of steering which
could result in serious personal injury or death.

CAUTION: Possible equipment damage. The orientation of the contact reel to the center
position of the steering gear must be maintained at all times. The steering wheel must be
held in the center position anytime the steering column and the steering gear are not
connected by the steering shaft. Failure to maintain proper contact reel orientation could
result in breakage of the ribbon harness, rendering the SRS inoperable. Use of a cable tie
to secure the steering wheel to the grab handle will assist in keeping the contact reel
centered.
1. Verify service recall eligibility by checking service recall status in VDA.
2. Secure the vehicle for service by parking it on a flat level surface, applying the parking
brake, chocking the rear wheels, and placing the transmission in neutral. Open hood.
3. Ensure the vehicle front wheels are pointing straight ahead.
4. Remove the push clips from the bottom of the front and rear upper steering column
covers.

VOLVO Trucks North America
Safety Recall

Date

Number

05.2016

RVXX1603

5. Remove the covers from around the steering wheel in the order shown.

6. Loosen the pinch bolt on the steering shaft upper U-joint. Pry the U-joint off the steering
column.
7. Remove the bolts from the shaft boot in the engine compartment. Retain the bolts for
reuse.
8. Remove the pinch bolt on the steering shaft lower U-joint. Pry the U-joint off the steering
gear.
CAUTION: Possible equipment damage. Some steering gears have a plastic ring on the
input shaft that acts as both a timing ring and a dirt cover. Use care not to damage the
ring when prying the U-joint off the steering gear. Failure to use care could damage the
plastic ring.

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Page 4

9. Pull the shaft and boot out of the cab from the engine compartment side.
10. Install the new shaft and new boot in from the engine compartment side
NOTE: See top image for VNL and bottom image for VNM.
NOTE: The greaseable steering shaft (black in color) is shown below. The nongreaseable steering shaft (silver in color) is not shown.

VOLVO Trucks North America
Safety Recall

Date

Number

05.2016

RVXX1603

11. Replace the pinch bolts on each end of the steering shaft with a new original equipment
bolt.
12. Connect the shaft upper U-joint to the steering column. Tighten the pinch bolt to
60 ± 10 Nm (45 ± 7 ft-lb). The pinch bolt is perpendicular to the steering column shaft.
13. Ensure the steering wheel is centered.
14. Connect the shaft lower U-joint to the steering gear input shaft. Tighten the pinch bolt to
60 ±10 Nm (45 ±7 ft-lb).

15. Perform a final alignment of the lower steering shaft. Correct any tightness in the
steering mechanism.
16. Install and tighten the bolts in the steering shaft boot.
17. Install the steering column covers in the reverse order from removal and tighten the torx
screws.
18. Install the push clips on the front and rear upper steering column covers.
19. If equipped with ESP, use Bendix® ACom™ to calibrate the steering angle sensor.
20. Test-drive the vehicle. Check and align the steering wheel position.

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Page 6

REIMBURSEMENT

This repair is covered by an authorized Safety Recall campaign. Reimbursement is obtained
through the normal claim handling process.
UCHP Reimbursement

Claim Type (used only when uploading from the Dealer Business System)

R

Recall Status
Vehicle repaired per instructions
Primary Labor Code
One Piece Steering Shaft, Replacement

6412-03-09-05
0.9 hrs

Optional Labor Codes
Calibrate ESP

Time to take charge of vehicle and determine campaign status

5931-08-03-20
0.4 hrs
1700-16-01-01
0.3 hrs

Causal Part

60111124

Authorization Number

C6568

Note: Take-charge time is not included in the labor code for this operation. Take charge may be eligible,
but can only be used once per vehicle repair visit. If the vehicle is having other warranty repairs
performed, take-charge should be charged to the warranty repair, otherwise take-charge can be charged
to this Safety Recall campaign.
Note: Dealers are to perform Safety Recall Campaigns on all subject vehicles at no charge to the vehicle
owner regardless of mileage, age of vehicle or ownership (original purchaser or subsequent purchasers).
Whenever vehicles are subject to a safety recall are brought to your dealership for service, or taken into
your dealership vehicle inventory, it is strongly recommended that every effort be made to perform the
recall correction before the vehicle is sold or released to the owner.