SAFETY RECALL
MACK Trucks Inc.
Greensboro, NC USA
Date

Number

Release

Page

4.2016

SC0402

01

1 (4)

One Piece Steering Shaft, Replacement
TD

SAFETY RECALL INFORMATION
MACK Trucks, Inc. has determined that a defect that relates to motor vehicle safety exists in
certain Titan model vehicles manufactured from February 25, 2015 to February 12, 2016. The
bolt connecting the upper steering shaft to the lower steering shaft at the junction block may not
properly secure the upper steering shaft. As a result, the upper steering shaft may separate
without warning with complete loss of steering which may result in a vehicle crash.

VEHICLES AFFECTED
MACK Titan vehicles manufactured from February 25, 2015 through February 12, 2016, and
equipped with grease-able two-piece steering shaft.

VEHICLE QUANTITY
There are 90 (75 U.S., 15 Canada) vehicles affected by this recall.

REQUIRED PARTS
•
•
•

82237896, Shaft (1)
25106380, Screw (2)
25098472, Nut (2)

If the vehicle is eligible, call 1-877-447-2787 and provide the following:
•
•
•
•

17 digit Vehicle Identification Number (VIN)
Recall Number (SC0402)
Dealer Code
Purchase Order Information (PO Information)

Page 2

REPAIR PROCEDURE

Do not attempt to repair or service this vehicle without having sufficient
training, the correct service literature and the proper tools. Failure to follow this
could make the vehicle unsafe and lead to serious personal injury or death.
Failure to perform installation correctly can result in loss of steering which
could result in serious personal injury or death.

One Piece Steering Shaft, Replacement Instructions
CAUTION: Possible equipment damage. The orientation of the contact reel to the center
position of the steering gear must be maintained at all times. The steering wheel must be
held in the center position anytime the steering column and the steering gear are not
connected by the steering shaft. Failure to maintain proper contact reel orientation could
result in breakage of the ribbon harness, rendering the SRS inoperable. Use of a cable tie
to secure the steering wheel to the grab handle will assist in keeping the contact reel
centered.
1. Verify service recall eligibility by checking service recall status in VDA.
2. Secure the vehicle for service by parking it on a flat level surface, applying the parking
brake, chocking the rear wheels, and placing the transmission in neutral. Open hood.
3. Ensure the vehicle front wheels are pointing straight ahead.
4. Remove the screw and nut.

MACK Trucks, Inc.
Safety Recall

Date

4.2016

Number

Page

SC0402

3 (4)

5. Remove the screw and nut.

6. Remove the 2-piece steering shaft.
7. Install the single piece steering shaft.

8. Install the lower screw and nut. Tighten to 85 ± 5 Nm (63 ± 4 lb-ft).
9. Install the upper screw and nut. Tighten to 85 ± 5 Nm (63 ± 4 lb-ft).
10. Close the hood.
11. If equipped with ESP, use Bendix® ACom™ to calibrate the steering angle sensor
12. Test-drive the vehicle. Check the steering wheel position.

Page 4

REIMBURSEMENT
This repair is covered by an authorized Safety Recall campaign. Reimbursement is obtained
through the normal claim handling process.

UCHP Reimbursement
Claim Type (used only when uploading from the Dealer Business System)

40

Recall Status
Vehicle repaired per instructions
Primary Labor Code
One Piece Steering Shaft, Replacement

6412-03-09-07
0.5 hrs

Optional Labor Codes
Calibrate ESP

Time to take charge of vehicle and determine campaign
status
Causal Part
Authorization Number

5931-08-03-20
0.4 hrs
1700-16-01-01
0.3 hrs
82746329
C6575

Note: Take Charge Time is not included in the labor code for this operation. Take charge may
be eligible, but can only be used once per vehicle repair visit. If the vehicle is having other
warranty repairs performed, take-charge should be charged to the warranty repair, otherwise
take-charge can be charged to this Safety Recall campaign.
Note: Dealers are to perform Safety Recall Campaigns on all subject vehicles at no charge to
the vehicle owner regardless of mileage, age of vehicle or ownership (original purchaser or
subsequent purchasers). Whenever vehicles are subject to a safety recall are brought to your
dealership for service, or taken into your dealership vehicle inventory, it is strongly
recommended that every effort be made to perform the recall correction before the vehicle is
sold or released to the owner.