Service Bulletin

15-072

February 25, 2016

02720 Version 4

Product Update: Audio-Navigation Unit
(Supersedes 15-072, dated January 21, 2016, to revise the information highlighted in yellow)
AFFECTED VEHICLES
Year
Model
2016
Pilot

Trim
ALL with Navigation

VIN Range
Check the iN VIN status for eligibility

REVISION SUMMARY
Under REPAIR PROCEDURE, a note was added.
BACKGROUND
There is a software problem within the audio-navigation unit that may cause the display screen, including any video
images, to go blank and the unit to stop working.
CUSTOMER NOTIFICATION
Owners of affected vehicles will be sent a notification of this campaign.
Do an iN VIN status inquiry to make sure the vehicle is shown as eligible.
Some vehicles affected by this campaign may be in your used vehicle inventory. These vehicles should be repaired
before they are sold.
CORRECTIVE ACTION

Update the audio-navigation software.
TOOL INFORMATION
Tool Name

Tool Number

Quantity

Audio-Navigation System Update Device (USB Device)

07AAA-TG7A100

1

WARRANTY CLAIM INFORMATION
Operation
Number

Description

Flat Rate
Time

Template ID

Defect
Code

Symptom
Code

Failed Part
Number

0535A1

Update the
audio-navigation
system software.

0.3 hr

15-072A

6AA00

JV500

39542-TG7-A51

Skill Level:

Repair Technician

CUSTOMER INFORMATION: The information in this bulletin is intended for use only by skilled technicians who have the proper tools,
equipment, and training to correctly and safely maintain your vehicle. These procedures should not be attempted by “do-it-yourselfers,” and you
should not assume this bulletin applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Honda automobile dealer.

© 2016 American Honda Motor Co., Inc. – All Rights Reserved

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REPAIR PROCEDURE
NOTE: If the vehicle arrives at the dealership with a blank screen, do a battery cable reset before doing the update.
1. Connect a battery charger or a fully charged jumper battery to the vehicle and leave it connected during the entire
update procedure to maintain a steady voltage.
2. Set the vehicle’s power mode to ON.

3. Insert the USB update device into the USB port.

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4. When you see the message Would you like to update, select Yes.

This screen will show after 1–2 minutes.

This screen will show 0% for about 20–25 minutes without updating. However, the update is still working and you do
not have to oversee the update.

5. When the screen shows The update completed successfully, set the vehicle’s power mode to OFF and remove
the USB device.
NOTE: You may hear a pop when you remove the USB device.

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6. Start the engine and wait until the Anti-Theft System screen appears, then press and hold the audio power button
for more than 5 seconds. The update is complete.

NOTE:
• If the customer’s phone has a problem pairing after the update procedure, go to PAIRING THE PHONE AFTER
THE UPDATE PROCEDURE.
• If the update was interrupted and the update did not automatically restart, go to UPDATE INTERUPTED at the
end of this bulletin.

PAIRING THE PHONE ATER THE UPDATE PROCEDURE
1. Select HOME, then Settings.

2. Select System, then scroll up until you see Factory Data Reset.

3. Select Factory Data Reset.

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4. Select Yes on the pop up screen. The system will reboot and return to normal. The phone now can be paired using
the Phone Setup in the owner’s manual.

UPDATE INTERUPTED
1. Set the vehicle’s power mode to OFF.
2. Remove the USB update device.
3. Disconnect the negative battery cable for 2 minutes.
4. Connect the negative battery cable.
5. Set the vehicle’s power mode to ON.
6. Insert the USB update device to the USB port. The display screen will continue to be blank for up to 10 minutes.
The display will show the update screen start back at 0 %.

The screen will show 0% for about 20–25 minutes without updating. However, the update is still working.

Wait until the screen shows The update completed successfully.

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7. Set the power mode to OFF and remove the USB device. You may hear a pop when you remove the device.
8. Start the engine and wait until the Anti-Theft System screen appears, then press and hold the audio power button
for more than 5 seconds. The update is complete.

END

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