1255D2

Description
Repair Procedure Driving Mode 2:
Update the PCM software and install
tailgate damper kit.
(Non-Power Tailgate)
Repair Procedure Driving Mode 2:
Update the PCM software and install
tailgate damper kit.
(Power Tailgate)

Flat Rate
Time

Template
ID

Failed Part
Number

0.9 hr

15-046H

06748-T1W-305

0.9 hr

15-046J

06748-T1W-306

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Repair Procedure Driving Mode 3
Operation
Number

Description

Flat Rate
Time

Templat
e

Failed Part
Number

Defect
Code

Symptom
Code

37805-5LA-305

03214

03217

ID
1255D3

Repair Procedure Driving Mode 3:
Update PCM software.

0.2 hr

15-046L

NOTE: Do not use this information if
a Driving Mode 2 claim is also
submitted. Driving Mode 2 already
includes FRT for the software
update.
Skill Level:

Repair Technician

DIAGNOSIS
The service advisor must interview the customer to understand when the vibration is felt. You must only perform the
repair based on customer concerns. If it is not specifically stated when the vibration is felt, then the service advisor
must further interview the customer to better understand the customer complaint.
REPAIR PROCEDURE – DRIVING MODE 1
1. Open the hood and remove the four clips that attach the front grill to the bulkhead.

2. Remove the four clips from the front grill and slide the upper duct forward and remove it.

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3. Remove the front grill bracket.

4. Remove the horn bracket assembly.

5. Remove radiator upper mount brackets.

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6. Remove the bulkhead upper frame bolts and temporarily insert a spacer on the driver’s side of the bulkhead.

7. Raise the vehicle and remove the lower splash shield. Push the radiator assembly up, then towards the passenger
side of the vehicle to gain better access to the lower radiator cushions.

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8. Replace both lower mounting cushions.
NOTE: Make sure to install them correctly as shown.

9. Reinstall splash shield and lower the vehicle.
10. Remove the 12-volt battery.
NOTE:
•
•
•
•
•

Make sure the vehicle is turned to the OFF (LOCK) mode.
Always disconnect the negative side first.
To protect the 12-volt battery sensor connector from damage, do not hold it when removing the terminal.
Do not disconnect the 12-volt battery sensor from the cable.
For more information see the applicable service information.

11. Move the PCM with bracket.

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12.

Remove the air cleaner housing and the housing bracket.

13. Support the transmission with a jack and a wood block under the transmission.
14. Disconnect the ground cable then remove the transmission mount.

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15. Install the new transmission mount in the reverse order of removal.
NOTE:
•

Install the transmission mount leaving the highlighted bolts slightly loose.

•

Loosen all highlighted bolts on the specific mounts.

•

Then tighten all bolts and nuts in the sequence as shown below.

Tightening Sequence
Mount Removed

Mount Tightening Sequence

Side Engine Mount and Transmission

1, 2, 3, 4, and 5

Lower Torque Rod

3

Upper Torque Rod

4

Front Engine Mount

5

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Tightening Torque
Mount
No.

Mount Bolt/Nut Tightening Sequence

Mount Name
1

2

3

1

Side Engine
Mount

64 N·m
(6.5 kgf·m, 47 lb-ft)

74 N·m
(7.5 kgf·m, 55 lb-ft)

74 N·m
(7.5 kgf·m, 55 lb-ft)

2

Transmission
Mount

59 N·m
(6.0 kgf·m, 44 lb-ft)
Replace.

74 N·m
(7.5 kgf·m, 55 lb-ft)
Replace.

74 N·m
(7.5 kgf·m, 55 lb-ft)
Replace.

3

Lower
Torque Rod

88 N·m
(9.0 kgf·m, 65 lb-ft)

93 N·m
(9.5 kgf·m, 69 lb-ft)

4

Upper
Torque Rod

74 N·m
(7.5 kgf·m, 55 lb-ft)

54 N·m
(5.5 kgf·m, 40 lb-ft)

5

Front Engine
Mount

74 N·m
(7.5 kgf·m, 55 lb-ft)

64 N·m
(6.5 kgf·m, 47 lb-ft)

16. Remove the temporary spacer and reinstall all parts in the reverse order of removal.
17. Install the new front head restraints, then recalibrate the seat weight sensors. Refer to the applicable service
information.
18. Touring model only: Realign the radar unit. Refer to the applicable service information.

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REPAIR PROCEDURE – DRIVING MODE 2
NOTE:
•

You must make sure the service advisor has reviewed the Customer Information Statement for Driving Mode 2 with
the customer before the software update is performed.

•

Verify that the service advisor has noted on the Customer Information Statement that he or she has reviewed the
Customer Information Statement for Driving Mode 2 with the customer.

•

The completed Customer Information Statement must be retained for future records and attached to the Repair
Order before doing the software update, as this software may have a small impact on fuel economy.

1. Update the PCM with the applicable PC application and the MongoosePro Honda.
2. Click on J2534 Rewrite Special application from the shortcut on the desktop.

3. Enter the service bulletin number, then select Start.

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4. Make sure the information on the screen is correct, then click Start.
PC application Version 1.0.0.2
Database Update 15-SEP-2015
Calibration Files: 20
NoticeDB version 02-SEP-2015

5. Make sure to follow the instructions on the screen to do the update, then click Next.
NOTE:
•

Connect the PC to the MongoosePro Honda.

•

At the vehicle, turn the ignition to ON, then connect the MongoosePro Honda to the vehicle’s DLC.

•

Click Next to continue.

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6. Make sure to answer all of the following questions according to the customer’s concern and follow the directions
prompted during the software update.
NOTE:
•

You must make sure the service advisor has reviewed the Customer Information Statement for Driving Mode 2
with the customer before the software update is performed.

•

Verify that the service advisor has noted on the Customer Information Statement that he or she has reviewed
the Customer Information Statement for Driving Mode 2 with the customer.

•

The completed Customer Information Statement must be retained for future records and attached to the Repair
Order before doing the software update, as this software may have a small impact on fuel economy.

Tailgate Damper installation
1. Remove the tailgate upper and side trim panels.

2. Remove the tailgate pull pocket.
NOTE:
•

Make sure to disconnect the connector on power tailgate-equipped vehicles.

•

Be sure to use a trim removal tool to avoid damage.

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3. Remove the tailgate lower trim panel.

4. Enlarge the two mounting holes for the dynamic damper by drilling the hole from 7 mm to 9 mm. Remove any
burrs.

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5. Cover any exposed metal with touchup paint and allow it to dry.
6. Install two threaded rivets in the recently drilled holes (using special tool 07AAZ-000A125).
7. Install the damper on the tailgate and torque the bolts to 9 N·m (6.8 lb-ft).

8. Reinstall all tailgate trim panels in the reverse order of removal.
9. Replace the tailgate support struts.
NOTE:
•

Power tailgate and non-power tailgate struts are different.

•

Have an assistant help you when removing and installing the tailgate support strut.

REPAIR PROCEDURE – DRIVING MODE 3
1. Update PCM software with the MongoosePro Honda.
NOTE: Based on customer complaint, answer the questions in order to ONLY install Mode 3.
2. Enter the service bulletin number, then select Start.

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3. Make sure the information on the screen is correct, then click Start.
PC application Version 1.0.0.2
Database Update 15-SEP-2015
Calibration Files: 20
NoticeDB version 02-SEP-2015

4. Follow the instructions on the screen to do the update, then click Next.
NOTE:
•

Connect the PC to the MongoosePro Honda.

•

At the vehicle, turn the ignition to ON, then connect the MongoosePro Honda to the vehicle’s DLC.

•

Click Next to continue.

5. Be sure to answer all the following questions according to the customer’s concern and follow the directions
prompted during the software update.
END

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Customer Information Statement
Dear Customer:
Honda is pleased to announce it has released a software update designed to reduce vibration in the 2015 CR-V
when the vehicle is driven between 1,000–1,200 rpm (at takeoff) (“Software”). This is an optional update that can
be installed in your vehicle if you happen to feel an unwanted amount of vibration through the driver’s seat when the
car is operating in the driving condition described above.
Based on tests modeled after those developed by the EPA to calculate fuel economy ratings for new vehicles, Honda
has determined the Software may have a very small impact on the fuel economy you achieve in your vehicle, in the
order of approximately 0.70 mpg city/highway combined. We advise you of this potential impact so that you can make
an informed decision as to whether to have the Software installed in your vehicle.
Please note that this estimated fuel economy impact is based on standardized tests designed to reflect “typical” driving
conditions and driver behavior, but as the EPA has pointed out in connection with the ratings released for new
vehicles, a number of factors can and do significantly impact the mpg consumers actually achieve, including:
1) How and where you drive, including road and environmental conditions.
2) Vehicle condition and maintenance, including vehicle loading and accessories.
3) Fuel variations.
4) Vehicle variations.
5) Engine break-in.
Please see https://www.fueleconomy.gov/feg/why_differ.shtml for further information.
If you have any further questions about the Software (or anything else having to do with your 2015 CR-V),
please feel free to speak with your authorized Honda dealer, or contact Honda Automobile Customer Service
directly, Monday through Friday, 6:00 am – 5:00 pm Pacific Time, at our toll-free number 1-800-999-1009, or via
twitter at @HondaCustSvc.
Thank You!
Reviewed the Customer Information Statement with the customer and he or she has accepted the Repair Procedure
for Driving Mode 2.
X________________________________________
Service Advisor Signature
Date:__________
Reviewed the Customer Information Statement with the customer and he or she has declined the Repair Procedure
for Driving Mode 2.
X_________________________________________
Service Advisor Signature
Date:__________

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