NHTSA ID Number: 10075259
Manufacturer Communication Number: TJ 31462
TSB/Document Date: 2016-06-22
Summary
Volvo
On Call Service Required message and DTC B116F09 Text window and warning symbol/Text message Mobile applications Volvo On Call/Activation problems Mobile applications Volvo On Call/Other communication problems Volvo On Call/Other Volvo On Call problems Volvo On Call/Does not work If a customer should complain of a Volvo On Call Service Required message and the DTC PHMB116F09 is set intermittently or permanent in the TEM3G module, please follow the below instruction under SERVICE. The following actions should be performed to prevent DTC PHM-B116F09 to be set by an incorrect internal PHM setting: 1. Erase the present DTC PHM-B116F09 if possible. 2. Turn ignition or engine on and remove the P-SIM card from the slot in the glove box (if present) 3. Check My Car and Internet settings. See attached picture TJ 31462.jpg. Please change the setting from None to Car modem. 4. Let the system start to search and then change the setting back to None. 5. Turn ignition and/or engine OFF and close and lock the vehicle. Wait at least one minute. 6. Read out DTCs with VIDA 7. If DTC PHM-B116F09 is not in the DTC list, the symptom should be considered solved. 8. If DTC PHM-B116F09 is read out as permanent, the PHM/TEM unit will need to be replaced in accordance with VIDA instructions. The PSIM can be re-installed at any time after the procedure has been performed.
VOLVO CAR
SERVICE AND PARTS BUSINESS
Technical Journal
TITLE:
Volvo On Call Service Required message and DTC B116F09
REF NO:
ISSUING DEPARTMENT:
CAR MARKET:
TJ 31462
Technical Service
United States and Canada
PARTNER:
ISSUE DATE:
STATUS DATE:
3 US 7510 Volvo Car USA
2016-04-06
2016-04-12
FUNC GROUP:
FUNC DESC:
3943
Telematics
Page 1 of 3
“Right first time in Time”
Attachment
File Name
TJ 31462 .jpg
File Size
0.0889 MB
Vehicle Type
Type
Eng
Eng
Desc
Sales
Body
Gear
124
134
135
136
137
138
155
156
157
Steer
Model Year
Plant
2015-9999
2015-9999
2015-9999
2015-9999
2016-9999
2015-9999
2015-9999
2015-9999
2015-9999
Chassis range
0186014-9999999
0297804-9999999
0312007-9999999
0204001-9999999
0000019-9999999
0011006-9999999
0178289-9999999
0554929-9999999
0000022-9999999
Struc Week
Range
201420-999952
201420-999952
201420-999952
201420-999952
201524-999952
201420-999952
201420-999952
201420-999952
201450-999952
CSC Customer Symptom Codes
Code
IV
6K
6N
JG
KY
Description
Text window and warning symbol/Text message
Mobile applications Volvo On Call/Activation problems
Mobile applications Volvo On Call/Other communication problems
Volvo On Call/Other Volvo On Call problems
Volvo On Call/Does not work
Produced in the USA and available as an electronic document. Hard copy documents are printed in USA on recycled paper containing
a minimum of 50% wastepaper and 10% post-consumer waste.
© 2016 VOLVO CAR USA, LLC
Technical Journal 31462
VST Operation Number
VST Operation Number
36004-2
39405-2
Description
Software control module downloading.
Control unit / phone module replace
DTC Diagnostic Trouble Codes
Control Module
PHM
PHM
Code
B116F09
B116F09
Fault Type
Permanent
Intermittent
Text
DESCRIPTION:
VOC = Volvo On Call
PHM = Phone Module (also referred to as TEM - Telematics Electronic Module)
If a customer should complain of a “Volvo On Call Service Required” message and the DTC PHMB116F09 is set intermittently or permanent in the TEM3G module, please follow the below instruction
under SERVICE.
SERVICE:
The following actions should be performed to prevent DTC PHM-B116F09 to be set by an incorrect
internal PHM setting:
1. Erase the present DTC PHM-B116F09 if possible.
2. Turn ignition or engine on and remove the P-SIM card from the slot in the glove box (if present)
3. Check My Car and Internet settings. See attached picture “TJ 31462.jpg”. Please change the setting
from “None” to “Car modem”.
4. Let the system start to search and then change the setting back to “None”.
5. Turn ignition and/or engine OFF and close and lock the vehicle. Wait at least one minute.
6. Read out DTC’s with VIDA
7. If DTC PHM-B116F09 is not in the DTC list, the symptom should be considered solved.
8. If DTC PHM-B116F09 is read out as permanent, the PHM/TEM unit will need to be replaced in
accordance with VIDA instructions.
The PSIM can be re-installed at any time after the procedure has been performed.
VEHICLE REPORT:
Yes, please submit a Vehicle Report if the service solution described in this TJ results in a TEM
replacement. Use concern area “Vehicle Report” and sub concern area “Support not needed”, use
function group 3943.
To view TJ attachment continue to next page. This TJ has one attachment.
Page 2 of 3
2016-04-12
Technical Journal 31462
2016-04-12
Page 3 of 3
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TSB/Document ID: TJ 31462
Replacement Service Bulletin Number:
MFR Communication Date: 2016-04-06
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT:ELECTRICAL
MFR Component System:
MFR Component Subsystem:
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