Audi On Track – IQS Newsletter
MMI™ Overview
The main MMI™ controls are intuitive and simple to use. The four
unmarked control buttons surrounding the center control knob
correspond to their respective positions on the corners of the MMI™
display. The functions displayed on the screen change depending on
which feature of the MMI™ is currently being used.
Each function of the MMI™ will display a different set of menu items for
the control buttons:
• NAVIGATION mode menu selections: Route, Info,
Destination and Settings
• RADIO mode menu selections: Presets, Band,
Functions and Settings
• MEDIA mode menu selections: Import, Source,
Settings and Functions
• TEL mode menu selections: End call, Dial and Settings
(Note: that the purpose of a control button can change while within sub-menus of
any specific function. Become familiar with the logic and structure of the menus
and control buttons to better explain these features to your customers.)

Front Audio Controls: Setting Station Presets and Loading Files into
the Jukebox
One of the most important things a customer needs to know is how to
set Presets for their favorite radio stations. Although their favorites
should be set at delivery, it is certain that at some point they will want
to change or add to their selections. Knowing how to perform this
and other advanced functions will help customers better enjoy their
ownership experience.

Setting Station Presets
Choosing a mix of stations and saving them to Preset locations is a simple
process:
1. Press the “RADIO” function button multiple times to choose
your music band; AM, FM or SiriusXM™.
2. Tune to a desired station using the control knob and press it to
select.
3. Press and hold down the control knob, this will take you to the
Presets screen.
(Note: On A6, A7 and A8 models equipped with a touchpad,
press and hold numbers 1-6 to store a station to any of these six
Preset locations.)

4. Scroll to any of the numbered Preset locations and press the
control knob again to store it to this position.

Jukebox Operation (MMI Only™)
The ability to store audio files in your MMI™ hard drive makes it a virtual
Jukebox, with the ability to access your private music and video collection
(up to 20GB) with no external devices. To import your files:
1. Insert or connect a memory device; (SD card, CD or other
compatible memory device.*)
2. Press the “MEDIA” function button.
3. Press the Import control button in the upper left corner.
4. Select the Source location; SD card or other compatible
memory device and then press the control button to begin
loading your files.
(Note: Audio files cannot be imported to the Jukebox from an
iPhone or iPod.)

5. Choose the ALL control button in the lower right corner
to load all of the files. If there are multiple folders on the
memory device, you will have to select them and load them
individually. You may also select multiple individual files using
the Individually control button in the lower right corner.
6. When selections have been made, select the Start import
control button in upper left corner to begin loading.

Note: Please refer to the MMI owner’s manual for file format type
specifications.

*USB devices require optional AMI cable available from Audi Parts & Accessories

To Access Your Jukebox Files:
1. Press the “MEDIA” function button.
2. Select the Source control button in upper right corner.
3. Select Jukebox from the list of available media.
4. You can flip through albums using the control knob or by
dragging your fingers across the touchpad, if equipped.

Note: The Album Browser will only display album art on files stored in the Jukebox,
not from ancillary sources.

Audi IQS Newsletters and Dealer Communications
The topics for the Audi IQS Newsletters are chosen based on “Voice of the Customer” data and respond directly to top
concerns of Audi owners. They are designed to help educate you and make an impact on customer satisfaction. Dealer
Communications dealing with IQS topics are also distributed on occasion. You can click on the topics we have covered
to date:
• Jan: IQS Web-Based Training & Audi Technology Customer Tutorials
• Feb: Audi connect™ and the “rolling Wi-Fi hotspot”
• March: MMI®Navigation—Manual Entry and Voice Recognition
• Dealer Communication 2/27: MY13 Audi Quick Q&A Guidebooks

Available Resources

1. Audi Technology Defined
You can learn how to operate and demonstrate Audi vehicle features by viewing the Audi Technology Defined
videos at http://www.auditechnology.com/.

2. Quick Questions and Answers Guidebooks
Customer Group Quality has developed Quick Questions and Answers Guidebooks for most MY13 Audi vehicles; A3,
A4, A5, A6, A7, A8, Q7, TT and allroad. You can access the model specific guidebooks one of two ways:
• Log into accessaudi.com
• Select Academy tab at top of page
• Select Academy Resources: Sales (Documents)
Or
• Log into accessaudi.com
• Select Vehicle Sales tab at top of page
• Select Current Model Year information (Documents)

3. Audi Advantage Site: IQS Resource Tool
J.D. Power refers to IQS issues as “Difficult To Understand or Use” or DTU items. These are potential issues for
our customers and are the reason for our Initial Quality training. Helping our customers understand how to best
operate the features on their new Audi model is the goal of this training. By assisting them, we improve our
standing in Initial Quality and achieve an even higher perception of quality in the marketplace. To learn more
about Audi features and how to describe them to customers, we have provided The Audi Advantage, a repository of
information for your reference. To access this site: you can click on the link below or
• Type or cut and paste the URL into your browser: http://audi.iqsresourcetool.com
• This will take you to accessaudi.com where you will log in with your single sign-on
• Once entered, you will go directly to the IQS Resource Center
Thank you for your dedication to understanding the features on the Audi vehicles, and for assisting your customers
in receiving the greatest enjoyment from their new Audi vehicle.

Sincerely,

Marc Trahan
Executive Vice President
Group Quality

Jamie Dennis
Director
Product Quality & Technical Service