Volkswagen DoubleCheck – Service
Vehicle Information:
VIN: ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___

Model Year: ___________________

Model Type: _____________________

Owner Information:
First Name: ______________________________________________________

The Volkswagen DoubleCheck is designed to give your customer a good
feeling about your dealership, and their vehicle purchase. Make it a
pleasant, efficient, and useful meeting and you’ll help to keep that
customer coming back for future sales and service visits.
Ensure the following critical Volkswagen DoubleCheck items are completed:

Preparation:


Check for missing vehicle Updates before customer arrives

Vehicle Operation


Check Vehicle Operation

Last Name: _______________________________________________________

Beetle:






CC:







Functionality Concerns


Engage the customer and lead a discussion about how the customer has
enjoyed their new vehicle, and what, if any, issues or questions have arisen

Features to Present if Equipped/Applicable:

The key step in this process is asking about the top IQS issues and making certain
the customer is comfortable with the operation of their vehicle and fully
understands how to operate these features. Specifically, those features:









Hands-free communication including Voice Control
HVAC
Seat Controls
DSG transmission
Hill Hold
Navigation
Cruise Control
Audio/Entertainment

DoubleCheck: Not to Miss Topics per Model
Jetta:







Bluetooth pairing and hands-free communication
Climate controls
Cruise control
Audio controls
Wiper controls
Hybrid Displays

Passat:






Bluetooth pairing and hands-free communication
Climate controls
Cruise control
Audio controls
DSG Transmission

Bluetooth pairing and hands-free communication
Cruise control
Setting the clock
Hatch Operation
Easy-entry seats

Bluetooth pairing and hands-free communication
Climate controls
Cruise control
DSG transmission
Setting the clock
Pivoting logo for trunk operation

Tiguan:






Eos:





Bluetooth pairing and hands-free communication
Climate controls
Cruise control
Hatch Operation
Wiper/Rear Wiper controls

Bluetooth pairing and hands-free communication
Climate controls
Convertible top, wind deflector, and sunroof controls
Easy-entry seats

Golf and GTI:







Bluetooth pairing and hands-free communication
Climate controls
Cruise control
Drive Select (if applicable)
DSG transmission
Wiper/Rear Wiper controls

Jetta SportWagen:






Bluetooth pairing and hands-free communication
Climate controls
Cruise control
DSG transmission
Wiper/Rear Wiper controls

Touareg:






Bluetooth pairing and hands-free communication
Cruise control
Wiper/Rear Wiper controls
Memory seats
Hybrid Displays

Service Consultant’s Name: ____________________________________________________________________________

Date: __________________________

Service Consultant’s Signature: _________________________________________________________________________

Date: __________________________

Effective 2-11-2014

VW.PERFECTDELIVERY-DOUBLECHECK.2.11.2014