Technical Bulletin
Model(s)

Year(s)

Eng. Code(s)

Trans. Code(s)

VIN Range From

VIN Range To

Routan

2011

All

All

DG_BR000001

DG_BR740738

Condition
96 12 06 September 26, 2012 2028473 Supersedes TB V961202 dated March 9, 2012 to correct warranty table
labor operation numbers.
Vehicle Theft Alarm May Sound Intermittently or No Vehicle Start

Technical Background
The vehicle theft alarm intermittently sounds for no reason.
Multiple attempts are required to start the vehicle before the vehicle will start.

Production Solution
Updated software as of May 9, 2011.

Service
Diagnosis:
• Using a StarMOBILE™ with ElsaWeb and the appropriate Diagnostic Procedures, verify all engine systems are
functioning as designed. If DTC's are present, record them on the repair order and repair as necessary before
proceeding with this bulletin. If the customer describes the Symptom/Condition, or it can be reproduced,
perform the Repair Procedure.
• Go to ECU View/ TIPM/ More Options/ System Test of the StarMOBILE™. Record the “Last VTA Trigger”
cause.
Was the “Last VTA Trigger” equal to 1 (right rear door)?
YES: Perform this repair procedure.
NO: Check for DTC U0010 AND U0001 in the TIPM
Are DTCs U0010 AND U0001 present in the TIPM?
YES: Perform the repair procedure.
NO: This bulletin does not apply. Further diagnosis is required.

Page 1 of 3
© 2012 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
Repair Procedure:
Note:
Install a battery charger to ensure battery voltage does not drop below 13.2V. DO NOT allow the charging voltage
to climb above 13.5 V during the programming procedure.
If programming process in interrupted/aborted, programming should be restarted.
• Reprogram the TIPM using the StarMOBILE with the latest software.
• Clear any DTCs that may have been set in other control modules due to reprogramming.

Warranty
All Routan pre and post road test and Star MOBILE time units are included in the labor operation.
Therefore, no road test or Star MOBILE time units will appear in the designated area within the warranty
table.

To determine if this procedure is covered under Warranty, always refer to the Warranty Policies and
1)
Procedures Manual
Model(s)

Year(s)

Eng.
Code(s)

Trans.
Code(s)

VIN Range From

VIN Range To

Routan

2011

All

All

DG_BR000001

DG_BR740738

SAGA Coding
Claim Type:

Use applicable Claim Type

1)

Damage

Service Number:

HST

Damage Location (Depends
on Service No.)

CWM2028473

Use applicable when
indicated in ElsaWeb (L/R)

Code

9794

0040

Parts Manufacturer

Routan

3)

Labor Operation : Inspect TIPM

USM

2)

97940199 = 20 TU

3)

Labor Operation : Inspect and Reprogram TIPM 97942599 = 20 TU
Causal Part: Select labor operation

9794****
Diagnostic Time

GFF Time expenditure

01500000 = 00 TU max.

4)

NO

Page 2 of 3
© 2012 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
Road Test

01210002 01210004

NO

Technical Diagnosis

0132xxxx = 00 TU max.

NO

Claim Comment: Input “As per Technical Bulletin 2028473” in comment section of Warranty Claim.
1)

Vehicle may be outside any Warranty in which case this Technical Bulletin is informational only

2)

Code per warranty vendor code policy.

3)

Labor Time Units (TUs) are subject to change with ELSA updates.

4)

Documentation required per Warranty Policy Procedures Manual.

Required Parts and Tools
No special parts required.

Tool Description

Tool No:

Midtronics Battery Tester/Charger

InCharge 940 (INC-940)

StarMOBILE® hand held tool

CH9401

StarMOBILE® vehicle cable

CH9404D

StarMOBILE® documentation kit

N/A

StarMOBILE® Ethernet cable, 12ft.

CH9410

TechCONNECT PC or equivalent

N/A

Additional Information
All part and service references provided in this Technical Bulletin are subject to change and/or removal.
Always check with your Parts Dept. and Repair Manuals for the latest information.

Page 3 of 3
© 2012 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.