Technical Bulletin
Model(s)

Year

Eng. Code

Trans. Code

VIN Range From

VIN Range To

Beetle

2012 - 2013

All

All

AT_CM600027

AT_DM621311

Condition
64 12 04 October 31, 2012 2028594 Supersedes V641203 dated October 8, 2012 to update technical diagnosis
labor operation number.
Window Enters Pinch Protection with No Obstructions Present
Customer may complain front window(s) will not go up all the way without entering pinch protection or they may
have to hold the button continuously to get the window to close.

Note:
Window regulator motor is to be replaced on the driver AND passenger side.
Window regulator is only to be replaced if the window regulator motor axle guide is outside specification.
Window measurements should be performed on the driver and passenger side and adjusted as
necessary.

Technical Background
Due to installation tolerances and window motor deficiencies, it is possible the window regulator motor may have
excessive resistance causing pinch protection to activate.

Production Solution
Revised window regulator motor and optimized window regulator installation procedure.

Page 1 of 19
© 2012 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
Service
Note:
Window regulator motor is to be replaced on the driver AND passenger side.
Window regulator is only to be replaced if the window regulator motor axle guide is outside specification.
Window measurements should be performed on the driver and passenger side and adjusted as
necessary.
1. Perform a visual inspection and run your hand around the window guide and window slot seals checking for any
lumps, protrusions, tears, or abnormalities. Reposition or replace seals as necessary referencing the Repair
Manual.
2. Remove window regulator motors as found in the Repair Manual.
3. Measure the window regulator motor axle guide hole as follows:
Special Tool SET855 is used as a go/no-go gauge to determine if the window regulator will need to be replaced
due to excessive wear within the window regulator axle guide hole.
• Locate the window regulator axle guide hole as seen in Figure 1.

Figure 1

Page 2 of 19
© 2012 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
• Using very light pressure attempt to insert the Special Tool SET855 into the window regulator axle guide hole
as seen in Figure 2 but do not force the tool into the hole.

Figure 2
• Twist the Special Tool SET855 slowly to see if the tool spins freely (tool would be sitting on top of the axle
guide rim and not within the window regulator axle guide hole); or if the tool does not spin freely (the tool would
have past the axle guide rim due to excessive wear).
4. If the Special Tool SET855 sits on top of the axle guide rim and spins freely the axle guide is within
specification, refer to the Repair Manual for installation of window regulator motor.

Note:
Refer to Repair Manual when replacing the window regulator motor as a new torque sequence and
specification is used!!!
5. If the Special Tool SET855 enters the axle guide and/or does not spin freely the axle guide is outside
specification, refer to the Repair Manual for installation of a new window regulator before installing new window
regulator motors.

Page 3 of 19
© 2012 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
6. Perform window regulator motor basic settings after new motors are installed:
• While sitting in the driver seat, switch ignition ON.
• Close door.
• Fully close window.
• Pull up on window switch for at least 2 seconds, release switch and then pull switch up momentarily.
• Automatic up/down function is now available.
7. Check and adjust window regulator and glass:
• Vehicle should be resting at normal ride height and sitting on a level surface before proceeding.
• Before checking window adjustment, door adjustment to the body should be checked and corrected. See Body
Collision Repair Manual in ElsaWeb.
Window measurement/adjustment should be performed in the following sequence:
• Basic height adjustment
• Length-wise adjustment
• Tilt adjustment
• Front tilt home positioning
• Programming of door window positions
Height Measurement
• Lower window, place masking tape on window where indicated and raise window to full close position, as seen
in Figure 3.

Figure 3

Page 4 of 19
© 2012 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
• Using a pen or marker, scribe a line across the tape at the upper molding as seen in Figures 4 and 5.

Figure 4

Figure 5

• Roll window down enough to take an insertion depth (window seating) measurement as seen in Figures 6 and
7.

Figure 7

Figure 6

Position

Specification

Front Mark

7mm +/-1

Rear Mark

8mm +/-1
Page 5 of 19

© 2012 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
If height is correct proceed to length-wise measurement.
If height is incorrect adjust the window following the procedure below.
• Lower the window all the way using the window switch.
• Once window is lowered all the way, press switch again to lower to end stop.
• Remove the front and rear caps on underside of door to access adjustment screws as seen in Figure 8 and 9.

Figure 8

Figure 9

Page 6 of 19
© 2012 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
• Turn front and rear adjustment screws using a T30 in hole as seen in Figure 10 and 11 to move window up and
down.

Tip:
1 full clockwise turn of adjustment screw will move window up 1mm. 1 full counterclockwise turn of
adjustment screw will move window down 1mm.

Figure 10

Figure 11

• Use front and rear adjustment screws to correct window height by adjusting screws up or down and remeasuring until insertion depth is within specification
• Once insertion depth is within specification, window height adjustment is complete.
• Reinstall caps.

Page 7 of 19
© 2012 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
Length-wise Measurement
• Verify length wise measurement by measuring the gap from the front glass rear edge to the rear glass front
edge as seen in Figure 12 at top and bottom. Specification is 7mm +/-1mm

Figure 12

Page 8 of 19
© 2012 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
If length-wise measurement is within specification proceed to tilt measurement.
If length-wise measurement is outside specification it must be adjusted as follows:
• Raise window to fully closed position.
• Remove front and rear screw caps (circled yellow) as seen in Figure 13 to access and loosen window clamp
screws.
• Loosen front and rear window clamp screws using a T30.
• Remove access panel (circled blue) to gain entry to rear window regulator clamp.

Figure 13

Page 9 of 19
© 2012 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
• Insert a 5mm allen wrench between the rear window clamp and window to set and maintain correct gap
between clamp and glass as seen in Figure 14.
Tip:
This is not needed for the front clamp.

Figure 14

Page 10 of 19
© 2012 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
• Glass can now be moved by hand forward or rearward to adjust gap to 7mm +/- 1 at top and bottom of glass as
seen in Figure 15.

Figure 15
• Once measurement at top and bottom of gap is 7mm +/-1 at top and bottom of glass length-wise adjustment is
complete.
• Torque window clamp screws to 6Nm, remove allen wrench, and reinstall caps

Page 11 of 19
© 2012 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
Tilt Measurement
• Verify tilt adjustment by using a straight edge placed flush with end of front door glass as seen in Figure 16.
• The area marked yellow must be flush or have a maximum gap of 1mm.

Figure 16

Page 12 of 19
© 2012 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
If tilt measurement is within specification proceed to front tilt home positioning.
If tilt measurement is outside specification perform adjustment as follows:
• Remove the (2) caps at bottom of door as seen in Figure 17 and 18 to access window regulator lock nuts

Figure 17

Figure 18

• Loosen front and rear window regulator lock nuts using a 10 mm deep socket in order to adjust glass to correct
position by hand as seen in Figure 19 and 20.

Figure 19

Figure 20

Window regulator stud holes are slotted.

Page 13 of 19
© 2012 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
• Confirm the rear stud is in the center position of the slot.
• Torque front and rear regulator lock nuts to 8Nm once the rear stud is in the center position of the slot.
• Re-measure tilt specification.
• If tilt measurement is within specification, adjustment is complete.
• If tilt measurement is still outside specification, remove the cap at top of door as seen in Figure 21 to access
the tilt adjustment screw.

Figure 21

Page 14 of 19
© 2012 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
• Use a 10mm socket to loosen the lock nut fully before adjustment as seen in Figure 22.
• Using an E5 inverse torx socket, turn screw clockwise until snug.
• After screw is snug, turn screw 3 turns counterclockwise to set screw to factory setting.

Figure 22

Page 15 of 19
© 2012 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
• Re-measure tilt specification as seen in Figure 23

Figure 23
• Once tilt measurement is flush to +1mm, tilt adjustment is complete.
• If additional tilt adjustment is needed, continue to use upper tilt adjustment screw.
• Counterclockwise rotation of screw moves window inward.
• Clockwise rotation of screw moves window outward.

Lock nut must be torqued to 8Nm (71 In. lbs.) before installation of door panel.

Page 16 of 19
© 2012 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
Front Tilt Home Positioning
After all measurements are within specification perform the following:
• Open the door and move the window to the fully up/closed position using the window switch
• Remove the larger cap under the door closest to the A pillar as seen in figure 17 to access the front window
regulator lock nut. DO NOT remove any other caps under the door as no further adjustments are needed there.
• Loosen the lock nut
• Move the window to the fully down/open position using the window switch
• Moving the window down with the window regulator lock nut loose allows the regulator to find the optimal
position
• Tighten the lock nut to 8Nm
• Reinstall cap
Perform window regulator motor basic settings as seen below:
• While sitting in driver seat, switch ignition ON.
• Close door.
• Fully close window.
• Pull up on window switch for at least 2 seconds, release switch, and then pull switch up momentarily.
• Automatic up/down function is now available.

Page 17 of 19
© 2012 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
Warranty
To determine if this procedure is covered under Warranty, always refer to the Warranty Policies and
1)
Procedures Manual
Model(s)

Year(s)

Beetle

2012 - 2013

Eng. Code(s) Trans. Code(s)

All

All

VIN Range
From

VIN Range To

AT_CM600027

AT_DM621311

SAGA Coding
Claim Type:

Use applicable Claim Type

Service Number:

6453
Parts Manufacturer

Damage
Code
0011

1)

HST

Damage Location (Depends on
Service No.)

--

Use applicable when indicated in
ElsaWeb (L/R)

Beetle

3ME

2)

3)

Labor Operation Remove and Install Door Panel (both 70592000 = 70 TU
sides):
3)

64542099 = 20 TU

3)

64531699 = 80 TU (both sides)

Labor Operation : Remove and Install Window Motor
(both sides)
Labor Operation : All Window Measurements (with
adjustments)

Front Window Regulator – one side
3)

64531950 = 40 TU

3)

64401950 = 20 TU

Labor Operation :Front Window Regulator Remove
and Install
Labor Operation :Front Door Window Remove and
Install
3)

Labor Operation :Rear View Mirror Remove and Install 66891950 = 10 TU
Front Window Regulator – both sides
3)

64532099 = 70 TU

3)

64402099 = 40 TU

Labor Operation :Front Window Regulator Remove
and Install
Labor Operation :Front Door Window Remove and
Install
3)

Labor Operation :Rear View Mirror Remove and Install 66892099 = 20 TU
Page 18 of 19
© 2012 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
Causal Part:

window regulator motor
Diagnostic Time

4)

GFF Time expenditure

01500000 = 00 TU max.

NO

Road Test

01210002 - 01210004

NO

Technical Diagnosis

01320000 = 30 TU max.

YES (includes visual inspection
both sides and checking window
measuring, no adjustment
necessary, both sides)

Claim Comment: Input “As per Technical Bulletin 2028594” in comment section of Warranty Claim.
1)

Vehicle may be outside any Warranty in which case this Technical Bulletin is informational only

2)

Code per warranty vendor code policy.

3)

Labor Time Units (TUs) are subject to change with ELSA updates.

4)

Documentation required per Warranty Policy Procedures Manual.

Required Parts and Tools
Part Description

Part No:

Quantity

Window Motor

See ETKA for latest

2

Window Regulator – as
required

See ETKA for latest

1 or 2

Tool Description

Tool No:

Gauge

SET855

Additional Information
All part and service references provided in this Technical Bulletin are subject to change and/or removal.
Always check with your Parts Dept. and Repair Manuals for the latest information.

Page 19 of 19
© 2012 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.