Technical Bulletin
Model(s)

Year

Eng. Code

Trans. Code

VIN Range From

VIN Range To

Passat

2006-2010

All

All

All

All

CC

2009-2011

All

All

All

All

CC

2012

All

All

AN_CE500004

AN_CE515057

Condition
40 12 04 October 15, 2012 2014645 Supersedes T. B. V401202 dated June 27, 2012 to add VIN range for CC
model year 2012.
Front Suspension, Knocking Noise
Knocking noise from vehicle front. Typically occurs only one time after each direction change (forward or
backward, left or right).

Technical Background
The sub frame shifts slightly relative to the body due to wax residue in-between components. Maximum
acceleration and braking in vehicles that are driven hard are contributors to the occurrence.

Production Solution
Not applicable.

Service
Install two specialty plates (washers) Part No.:
7M3499349A following the procedure below.
Tip:
Part number(s) are for reference only. Always see
ETKA for the latest part(s) information.

© 2012 Volkswagen Group of America, Inc.

Page 1 of 4

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin

• Loosen by two turns, the four bolts towards the rear of the sub frame.
• Remove one inboard bolt.
• Insert washer Part No. 7M3499349A between sub
frame and body, centered on the hole with tabs of
washer pointing rear and down as shown.
• Insert a new bolt and hand tighten.
• Repeat the above procedure with second inboard
bolt.
• Tighten all 4 bolts, in accordance to Repair
Manual Group 40 Front suspension, driveshaft in
ElsaWeb
Note:
Sub frame bolts MUST be replaced after every
removal.

© 2012 Volkswagen Group of America, Inc.

Page 2 of 4

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
Warranty
To determine if this procedure is covered under Warranty, always refer to the Warranty Policies and
1)
Procedures Manual
Model(s)

Year(s)

Eng. Code(s)

Trans. Code(s)

VIN Range From

VIN Range To

Passat

2006-2011

All

All

All

All

CC

2009-2011

All

All

All

All

CC

2012

All

All

AN_CE500004

AN_CE515057

Claim Type:

Use applicable Claim Type

1)

SAGA Coding
Damage Location

Damage

Service Number:

HST:

Code

4007

0020
3) :

Parts Manufacturer
(removed part)

Use applicable
when indicated in
ElsaWeb (L/R)

-

Labor Operation Includes all operations
necessary for repair

WWO

2)

40074199 = 50 TU
Diagnostic Time

3)

(Depends on
Service No.)

4)

Labor Operation :GFF Time
expenditure

01500000 = XX TU max.

NO

Road Test

01210002 & 01210004

YES

Technical Diagnosis

0132xxxx = XX TU max.

NO

Claim Comment: Input “As per Technical Bulletin 2014645” in comment section of Warranty Claim.
1)

Vehicle may be outside any Warranty in which case this Technical Bulletin is informational only

2)

Code per warranty vendor code policy.

3)

Labor Time Units (TUs) are subject to change with Elsa updates.

4)

Documentation required per Warranty Policy & Procedures Manual.

© 2012 Volkswagen Group of America, Inc.

Page 3 of 4

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
Required Parts and Tools
Description

Part No:

Quantity

Plate (washer)

7M3499349A

2

Bolt

N 10640301

2

Bolt

WHT000431A

2

No Special Tools required.

Additional Information
All part and service references provided in this Technical Bulletin are subject to change and/or removal.
Always check with your Parts Dept. and Repair Manuals for the latest information.

© 2012 Volkswagen Group of America, Inc.

Page 4 of 4

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.