Service Information
VAS Tester

Number: VVT-13-04

Subject: VAS-PC VW Brand DVD V.19.21.00

Date: April 5, 2013

VAS-PC Volkswagen Brand DVD V19.21.00, (Technical Literature ordering number K1L.5001.21.21)
is being shipped to all Volkswagen dealers. Please note the following important points:
Hardware problems during the installation of new Brand DVDs are minimized if users regularly perform the
Windows hard disc maintenance utility “chkdsk”. If your device has never had hard disc maintenance
performed via the Windows “chkdsk” utility, please perform this maintenance prior to installation of this
Brand update, and ensure that it be performed on a regular basis to ensure reliable software functions.
Please refer to Service Information document VSE-10-02 for instructions.
• Brand DVD V19.21.00 must only be installed on VAS-PC testers that were previously updated with
Base V19.01.01.
• After installation of the Brand DVD, all stored Diagnosis Jobs are erased; therefore complete work
beforehand if required.
• DO NOT install the Brand DVD V19.21.00 on VAS 5051A or 5052 testers.
GFF Feedback
Your feedback is greatly appreciated and needed for faster GFF improvements. Please read Service
Information VSE-10-03 on how to report Guided Fault Finding Feedback.
Installation instructions
Requirements:
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•
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VAS-PC connected to A/C power
Base V19.01.01 previously installed on tester
If an Ethernet (network) cable is connected to the device, disconnect it

Installation procedure:
Switch ON tester
Once tester is fully booted, launch the "VAS-PC" application from the Windows desktop
Allow Consistency Test to run without interruption
From the VAS-PC main screen, select tester function "Administration"
Insert VW Brand DVD V19.21.00 into CD/DVD drive
Select Administration function "Install update" and confirm by answering "Yes" when prompted
End of Installation

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Item K1L.5001.21.21L

© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
Notes:
•
•

•
•

Depending on tester model, the installation could take up to an hour per Brand DVD.
Due to increasing amounts of data contained on Brand update discs, and depending on the
condition of the tester’s CD/DVD drive and processor performance specs, the heat generated by
the tester’s read/write process could result in incomplete installation of the Brand data in some
cases. This is usually accompanied by an error message. Should this happen, remove the disc,
allow the disc and tester to cool off and retry the installation later.
Further installation information can be found in the VAS-PC operator’s manuals.
No return envelope is included in this shipment, retain all future copies of the Brand DVDs

For help with VAS-PC software installation or function, please contact:
Software Support at 1 (888) 896-1298 (United States and Canada) from 9:00 AM to 5:00 PM EST Monday
through Friday or via Email to: software.support@vw.com.
For help with VAS-PC software subscriptions, please contact:
Volkswagen Technical Literature Ordering Center at www.vw.techliterature.com 24 hours a day / 7 days a
week.

Page 2 of 2

Item K1L.5001.21.21L

© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.