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TECHNICAL BULLETIN
Q390NAS1
08 SEP 2014

© Jaguar Land Rover North America, LLC
NOTE: The information in Technical Bulletins is intended for use by trained, professional Technicians with the knowledge, tools,
and equipment required to do the job properly and safely. It informs these Technicians of conditions that may occur on some
vehicles, or provides information that could assist in proper vehicle service. The procedures should not be performed by 'do-ityourselfers'. If you are not a Retailer, do not assume that a condition described affects your vehicle. Contact an authorized Land
Rover service facility to determine whether this bulletin applies to a specific vehicle.

SECTION: 100-00

Service Action: Non-Heated Front Windshield Fitted
AFFECTED VEHICLE RANGE:
Range Rover Sport (LW)
Model Year:
2014
VIN:
EA315171-EA339938

MARKETS:
CAN

CONDITION SUMMARY:
Situation: An issue has been identified on a limited number of 2014 model year Range Rover Sport (L494)
vehicles within the listed VIN range where the incorrect front windshield has been fitted. Vehicles should have
had a heated front windshield fitted, but a non-heated front windshield was fitted instead.
Action: Retailers are required to HOLD only affected vehicles [see Service Bulletin SGI14-34 for list of specific
affected VINs] that are within your control and refrain from releasing the vehicles for new or used vehicle sale
pending completion of the rework action detailed in this Technical Bulletin. Unsold vehicles should have this
performed as part of the Pre-Delivery Inspection (PDI) process but must have it completed prior to vehicle
handover to the customer. Affected vehicles already in the hands of customers should be updated at the next
available opportunity.

PARTS:
NOTE: * when ordering parts, order only the expected percentage demand of parts identified
DESCRIPTION

PART No. / SUNDRY
CODE

QTY. /
VALUE

EXPECTED % of VEHICLES REQUIRING
PARTS*

Heated windshield glass

LR057859

1

100

Climate control assembly

LR053581

1

100

Windshield glass adhesive
kit

LR040765

1

100

SPECIAL TOOLS:
NOTE: This document is an 'Active Bulletin' that will display a functional programming shortcut if
accessed within a diagnostic session using SDD.
SDD with latest SDD-DVD and Calibration File; first available on DVD138.10 v.182
Jaguar Land Rover-approved Midtronics Battery Power Supply

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Refer to Workshop Manual / Service Instruction for any required tools

WARRANTY:
NOTE: Check DDW to ensure that a vehicle is affected by this program prior to undertaking any
rework action. Repair procedures are under constant review, and therefore times / prices are subject to
change; those quoted here must be taken as guidance only. Refer to TOPIx to obtain the latest repair
time. At the time of confirming a booking for vehicle repair, ensure that all outstanding Service Actions
are identified to ensure the correct parts are available and adequate workshop time is allocated for
repairs to be completed at one visit.
Warranty claims must be submitted quoting Program Code 'Q390' together with the relevant Option Code from the
table. The SRO and part information listed have been included for information only. The Option Code(s) that allows for
the drive in / drive out allowance may only be claimed if the vehicle is brought into the workshop for this action alone
to be undertaken.
This program is valid for a limited time only. Warranty claims with a repair date prior to the 31 August 2016 closure
date must be submitted for payment within 30 calendar days of completion of the repair.
PROGRAM
CODE

OPTION
CODE

DESCRIPTION

SRO

TIME
(HOURS)

Q390

B

Remove/install front heated windshield
glass; replace climate control assembly;
update CCF; and configure new module

76.81.01 1.60
80.10.02 0.50
05.10.30 0.30

LR057859
LR053581
LR040765

1
1
1

Q390

C

Remove/install front heated windshield
glass; replace climate control assembly;
update CCF; and configure new module
Drive in/drive out

76.81.01
80.10.02
05.10.30
02.02.02

LR057859
LR053581
LR040765
-

1
1
1
-

1.60
0.50
0.30
0.20

PARTS /
SUNDRY
CODE

QTY. /
VALUE

Normal Warranty policies and procedures apply

SERVICE INSTRUCTION:
1. Install a new front windshield (see TOPIx Workshop Manual, section 501-11).
2. Install a new climate control assembly (see TOPIx Workshop Manual, section 412-01).

CAUTION: Ensure all ignition 'ON' / ignition 'OFF' requests are carried out; failure to perform these
steps may cause damage to control modules in the vehicle.

CAUTION: A Jaguar Land Rover-approved Midtronics battery power supply must be connected to the
vehicle battery during SDD diagnosis / module programming.

NOTE: SDD must be loaded with DVD138.10 v.182 or later.
3. Connect the Jaguar Land Rover-approved Midtronics battery power supply to the vehicle battery.
Click here to run the 'Car configuration management - Session active car configuration' option. (138.10 / 10010)
4. Turn ignition 'ON' (engine not running).
5. Connect the Symptom Driven Diagnostics (SDD) system to the vehicle and begin a new session.
6. Follow the on-screen prompts, allowing SDD to read the VIN and identify the vehicle and initiating the data
collect sequence.
7. Select 'Service functions' from the Session Type screen.

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8. From the Recommendations tab, select 'Run' to perform the ''Car configuration management - Session active
car configuration'' option.
9. From the Session Active Car Configuration selection screen, select the As-Built file as the current Session
Active CCF Source.
10. After making this selection, select the 'green tick' continue button to update vehicle Car Configuration File.
11.
NOTE: Ensure customer personalization settings are retained when following the on screen
SDD instructions. All necessary instructions are provided on screen.
Follow all on-screen instructions to complete this task.
Click here to run the 'Configure new modules - Front controls interface module (heating ventilation air conditioning
controls)' option. (138.10 / 41180)
12. From the Recommendations tab, select Run to perform the 'Configure existing module - control module'
option.
13.
NOTE: Ensure customer personalization settings are retained when following the on screen
SDD instructions. All necessary instructions are provided on screen.
Follow all on-screen instructions to complete this task.
14. Exit the current session.
15. Disconnect the SDD and the battery power supply from the vehicle.

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