Volume : XVIII
Number: TC14-003
Date :
1/30/2014
__L_ Action
__L_ Retain
Information

TOYOTA
PRODUCT SUPPORT DIVISION
To:

All
All
All
All

From :

Bob Waltz
Vice-Presi&t_ .....p~

Subject:

PD Dealer Operations/Parts & Service Vice Presidents ,
Region /PD Customer Service Field Managers ,
Region/PD Technical Service & Training Managers ,
Region/PD Cu~s~roo~
r Service Operations Managers

LZlftV~

uct Quality and Service Support

Owner Renotification of Non-Completed Safety Recalls

Toyota will be send ing Safety Recall Follow-Up Notices to remind owners whose vehicles have not yet had
campaign repairs completed . Please note the following information for Regional and PD associates .
1.

Safety Recalls Covered in the Renotification
Campaigns

Description (Title)

Model and Model Year

90L

Potential Floor Mat Interference with
Accelerator Pedal

2008 to 2011 MY Land Cruiser

COB

Spiral Cable Replacement

Certain 2005 to 2009 MY Tacoma

2005 to 2010 MY Tacoma
Certain 2003 to 2004 MY Corolla

DOF

Front Passenger Airbag lnflator

DOH

Brake Booster Pump Assembly
(Accumulator)

Certain 2003 to 2004 MY Matrix
Certain 2003 to 2004 MY Tundra
Certain 2002 to 2004 MY Sequoia

2.

Dealer Letter Mailing Date
Dealer Letters will be mailed in late January, 2013 .

3.

Follow-Up Owner Notification Letter Mailing Date

2010 MY Prius

The Safety Recall Follow-Up Owner Notification Letters ("owner letters") will begin approximately one week
after the dealer notification . The owner letters will be mailed , by first class mail , over a period of several
weeks consistent with parts availability .
4.

Customer Handling and Dealership Follow-Up
Toyota encourages dealerships to follow-up with their customers by telephone to remind them of the noncompleted Safety Recall. A word track has been provided in the dealer letter for this purpose. To assure a
consistent and accurate description of the Safety Recall is communicated to the customer, dealership
associates are requested to refer to the specific Safety Recall Q&A (available in TIS) to answer any specific
customer questions .
Please review this letter with your staff and familiarize them with the content to help maximize our combined
customer satisfaction efforts . Please refer to the attached Dealer Letter for additional information .

Thank you for your cooperation .

Enclosures

cc:

Region/Private Distributor Assistant General Managers
Region/Private Distributor Customer Service Operations Managers
Region/Private Distributor Service Managers/Directors/VPs
Region/Private Distributor Parts Managers/DirectorsNPs
Region/Private Distributor Customer Services Field Managers
Region/Private Distributor Technical Services and Training Managers
Region/Private Distributor District Service and/or Parts Managers
Region/Private Distributor Customer Relations Managers
Region/Private Distributor PDC Managers
Region/Private Distributor Field Technical Specialists
Region/Private Distributor Service Training Specialists
Region/Private Distributor Vehicle Operations Managers
All NAPC General Managers
All TMS Sales Administration Managers
All TMS Product Quality & Service Support Managers
All Field Product Engineers

M.
R.
G.
W.
G.
J.
D.
F.

Bevan
Broughman
Bryan
Burns
Christoff
Colon
Colvin
Davidson

D.
R.
G.
J.
D.
F.
M.
R.

Depew
Dufresne
Fogg
Lang
Marsh
Matsuoka
Michels
Perez

D.
C.
C.
B.
H.
G.
R.
J.

Pettitt
Reynolds
Roberts
Sciumbato
Siddiqi
Smith
Specht
Stempkowski

N.
J.
K.
T.
A.
B.
M.
D.

Swartz
Tetherow
Ura
Minyon
Vaish
Waltz
Warrick
Zellers