Warranty Information
Policies and Procedures Bulletin

Number: VWP-14-02

Subject: 2015 Model Year Volkswagen Vehicle Warranty,
Roadside Assistance, and Carefree Maintenance

Date: June 12, 2014
This document modifies the
Volkswagen Warranty Policies
and Procedures Manual.

2015 MODEL YEAR VOLKSWAGEN VEHICLE COVERAGE SUMMARY
New Vehicle Limited Warranty

3 years or 36,000 miles, whichever occurs first

Wear and Tear Components

See page 4

12 Volt Original Equipment
Battery Warranty

2 years or 24,000 miles, whichever occurs first

Powertrain Limited Warranty

5 years or 60,000 miles, whichever occurs first, for all models except Touareg
10 years or 100,000 miles, whichever occurs first, for Touareg

Hybrid System Limited
Warranty

8 years or 100,000 miles, whichever occurs first, for specific parts (see page 2)

High-Voltage System Limited
Warranty (e-Golf only)

5 years or 60,000 miles, whichever occurs first, for specific parts, except that
the period is 8 years or 100,000 miles, whichever occurs first, for the highvoltage battery. The high-voltage battery is covered for defects in material and
workmanship and for net capacity loss below 70% (see page 3)

Limited Warranty Against
Corrosion Perforation

12 years/unlimited miles
3 years or 50,000 miles, whichever occurs first, for specific parts
7 years or 70,000 miles, whichever occurs first, for specific parts

California Emissions
Warranties (not applicable for
e-Golf)

15 years or 150,000 miles, whichever occurs first, for Partial-Zero Emissions
Vehicles (PZEV) or Advanced Technology Partial-Zero Emissions Vehicles
(AT-PZEV), for specific parts, except that the period is 10 years or 150,000
miles, whichever occurs first, for high-voltage batteries in Hybrid models
equipped to meet PZEV or AT-PZEV requirements

Federal Emissions Warranties
(not applicable for e-Golf)

2 years or 24,000 miles, whichever occurs first, for specific parts

Roadside Assistance

3 years or 36,000 miles, whichever occurs first (Refer to the 24-Hour Roadside Assistance

Volkswagen Carefree
Maintenance

15 months or 15,000 miles, whichever occurs first, no charge for scheduled
maintenance services (An administrative fee does not apply for MY 2015 vehicles)

8 years or 80,000 miles, whichever occurs first, for specific parts

Owner's Guide for specific details on the services provided)

Page 1 of 4
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Warranty Information
2015 MODEL YEAR HYBRID SYSTEM LIMITED WARRANTY SUMMARY
Warranty Period:
8 years or 100,000 miles, whichever occurs first, from the vehicle's
original in-service date

Hybrid System Limited Warranty

Components Covered:
Covers any repair to correct a manufacturer's defect in material or
workmanship for the following Volkswagen parts and components:
 High-voltage battery (including protective box)
 Battery energy control module
 Battery cooling system (including battery fans, housing, and air
induction vents)
 Hybrid electric motor
 Hybrid electric motor clutch
 Hybrid electric motor clutch actuator
 Power electronics (inverter and converter)
 High-voltage cables (including connection boxes, safety plugs
and pilot line cable system)
 Electronic control module (ECM)
 Electric A/C compressor1
 Power steering system (including pump and control module)
 Electric transmission oil pump (including control module)
Exclusions:
Excludes vehicles used for commercial purposes including but not limited
to taxi, courier or delivery service, or limousine

1

Touareg Hybrid vehicles only

Page 2 of 4
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Warranty Information
2015 HIGH-VOLTAGE SYSTEM LIMITED WARRANTY SUMMARY (e-GOLF ONLY)
Warranty Period:
5 years or 60,000 miles, whichever occurs first, from the vehicle's original
in-service date, for specific parts, except that the period is 8 years or
100,000 miles, whichever occurs first, for the high-voltage battery. The
high-voltage battery is covered for defects in material and workmanship
and for net capacity loss below 70%.
Components Covered:
Covers any repair to correct a manufacturer's defect in material or
workmanship for the following Volkswagen parts and components:


High-Voltage System Limited
Warranty (e-Golf only)









High-voltage battery*
*The high-voltage battery is warranted for 8 years or 100,000
miles, whichever occurs first, for defects in material and
workmanship and for net capacity loss below 70%. The battery
net capacity coverage includes any repairs needed to return
battery net capacity to a level of 70%. Coverage may not return
the high-voltage battery to an “as new” condition with 100% net
capacity, but it will provide the vehicle with a net capacity level of
at least 70%. Gradual reduction in battery net capacity over time
is integral to the nature of the components and does not
represent a defect under the terms of this warranty, as long as
the reduction in net capacity is not in excess of 30%. The
warranty on the high-voltage battery does not apply if a defect
has been caused by the battery not being used, handled or
maintained as described in the owner’s manual.
Power electronics, which consists of the DC-to-DC converter and
pulse inverter
Electric motor
High-voltage air conditioning
High-voltage heating
Charger for high-voltage battery
Charging socket for high-voltage battery
Orange high-voltage cables and connectors

Exclusions:
Excludes vehicles used for commercial purposes including but not limited
to taxi, courier or delivery service, or limousine

Page 3 of 4
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Warranty Information
2015 MODEL YEAR VOLKSWAGEN NEW VEHICLE LIMITED WARRANTY
WEAR AND TEAR COMPONENT COVERAGE SUMMARY
Warranty Period:
The wear and tear components identified in table 2015 MY WEAR AND
TEAR COVERED COMPONENTS, are covered for wear and tear for 1
year or 12,000 miles, whichever occurs first, unless stated otherwise.
Listed wear and tear components are covered for defects in material or
workmanship for the entire New Vehicle Limited Warranty period.
2015 MY WEAR AND TEAR COVERED COMPONENTS

Wear and Tear Components

SERVICE
NUMBER

COMPONENT

SERVICE
NUMBER

COMPONENT

4623

rear brake shoes

4650

front brake discs

4636

front brake pads

4653

rear brake discs

4638

rear brake pads

9227

front wiper blade*

9243
rear wiper blade*
4646
rear brake drums
* covered for 6 months/6,000 miles, whichever occurs first

This policy update will be integrated into the next revision of the Volkswagen Warranty Policies and
Procedures Manual.

Questions
For any questions regarding this bulletin, please contact the Warranty Helpline at 1-866-306-8447 or
warranty.helpline@vw.com.
Page 4 of 4
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.