Volkswagen has determined that, under specific conditions, the turbocharger could malfunction and
may cause the Malfunction Indicator Lamp (MIL) on the instrument cluster to illuminate due to the
presence of specific fault codes caused by this component. Additionally, you may hear noise coming
from the turbocharger. This condition may also lead to reduced engine performance if the MIL-on
issue is not addressed.

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Policy Application from A to Z | Warranty Extensions

Page 178

The MIL is part of the on-board diagnostic system. Please refer to the owner’s manual for additional
information about the MIL. In some locales, an illuminated Malfunction Indicator Lamp could cause the
vehicle to fail a smog check inspection, and the vehicle registration application could be denied.
Please be aware that other conditions (unrelated to the issue described in this bulletin) may cause the
MIL in the vehicle to illuminate. Customers should be prepared to cover all diagnosis and repair costs
for these other, unrelated conditions.
WHAT DOES THIS WARRANTY EXTENSION COVER
This warranty extension covers only the diagnosis and replacement of a faulty turbocharger.
WHAT IS NOT COVERED UNDER THIS WARRANTY EXTENSION
This warranty extension will not cover:
 Any damage or malfunctions caused by installation of non-EPA or non-CARB certified parts, or
parts that alter the performance of the engine, engine controls, or exhaust system, such as the
installation of engine management components ("chipped" or "tuned" ECMs) not approved by
Volkswagen.
 Other conditions unrelated to a faulty turbocharger that may cause the MIL to illuminate. These
conditions may require repairs that are needed for proper diagnosis of the underlying condition.
Any repairs that are (1) necessary for proper diagnosis of these other conditions or (2) required to
bring the vehicle’s emission system up to factory specifications are not covered by this warranty
extension.
 Damage or malfunctions caused by outside influence, such as damage due to an accident, or
vehicle misuse or neglect, as well as repairs that are (1) necessary for proper diagnosis of these
other conditions or (2) required to bring the vehicle up to factory specifications are not covered by
this warranty extension.
WARRANTY EXTENSION COVERAGE LIMITATIONS
The warranty and maintenance information that came with the owner’s vehicle contains information on
the limited warranties applicable to their Volkswagen model. Owners should read these limited
warranties carefully to determine their warranty rights and obligations, as this information also applies
to the coverage provided to them in this warranty extension.
REPAIR PROCEDURE
Refer to Technical Bulletin Instance Number 2036110 for the applicable repair procedure.
VEHICLE ELIGIBILITY
To determine if a vehicle is eligible for the Turbocharger Limited Warranty Extension, check the VIN in
ElsaPro > Vehicle Data. If the warranty extension is applicable to the vehicle, the "Enhanced
Coverage" section of the "Vehicle Data" screen in ElsaPro will be populated with the warranty
extension parameters.

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Page 179

SAGA WARRANTY CLAIM TYPE AND SERVICE NUMBER
Dealers must use the following claim type and service number when submitting warranty claims for the
Turbocharger Limited Warranty Extension.
 Claim Type:
1PT
 Service Number:
2130

3.64.1.18

DRIVER’S DOOR WIRING HARNESS LIMITED WARRANTY EXTENSION FOR MY 2005 OR 2006
(A5) JETTA VEHICLES (VIN RANGE FROM 1K_5M000001 TO 1K_6M759703)
The New Vehicle Limited Warranty for the driver’s door wiring harness for Model Year 2005 or 2006
(A5) Jetta vehicles, VIN range from 1K_5M000001 to 1K_6M759703, is extended to 8 ½ years or
100,000 miles, whichever occurs first, from the vehicle’s original in-service date. The vehicle’s original
in-service date is defined as the date the vehicle was delivered to either the original purchaser or the
original lessee; or if the vehicle was first placed in service as a “demonstrator” or “company” car, on
the date such vehicle was first placed in service.
EXTENDED WARRANTY PARAMETERS
 The extension will cover the repair or replacement, by an authorized Volkswagen dealer, of the
driver’s door wiring harness (VWGoA part number 1K5971120H or 1K5971120G) installed in the
left front driver’s door, and any wiring or connectors that must be replaced when repairing or
replacing the wiring harness (“Covered Parts”) in Model Year 2005 or 2006 (A5) Jetta vehicles,
VIN range from 1K_5M000001 to 1K_6M759703.
 Repair or replacement will also be available by an authorized Volkswagen dealer under the
extended warranty if proof (such as a repair estimate) is provided that the problem with the
Covered Parts which necessitates the repair or replacement had previously been brought to the
attention of and documented by an authorized Volkswagen dealer or other repair facility within the
8 ½ years or 100,000 miles (whichever occurs first) extended warranty period.
 Repair or replacement under this extended warranty must be performed by an authorized
Volkswagen dealer.
 The Extended Warranty is subject to the same terms and conditions as the New Vehicle
Limited Warranty.
 Damage resulting from abuse, alteration or modification, a collision or crash, vandalism
and/or other impact are excluded and not covered by the Extended Warranty.
VEHICLE ELIGIBILITY
To determine if a vehicle is eligible for the Driver’s Door Wiring Harness Limited Warranty Extension,
check the VIN in ElsaPro > Vehicle Data. If the warranty extension is applicable to the vehicle, the
"Enhanced Coverage" section of the "Vehicle Data" screen in ElsaPro will be populated with extended
warranties coverage type USAVW-WTYEXT-FA Front Driver Door Wiring Harness Warranty Ext and
the warranty extension parameters.

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Page 180

SAGA WARRANTY CLAIM TYPE AND SERVICE NUMBER
Dealers must use the following claim type and service number when submitting warranty claims for the
Driver’s Door Wiring Harness Limited Warranty Extension.
 Claim Type:
110
 Service Number:
9732

3.64.2

WARRANTY EXTENSION FOR DEMONSTRATOR, SERVICE LOANER, DRIVER
EDUCATION, DEALER DAILY RENTAL OR VWOA COMPANY CARS
As of August 1, 2007, warranty extensions can no longer be purchased for vehicles that have been put
in service prior to the retail delivery date. These vehicles include:
 Demonstrators
 Service loaners
 Driver education vehicles
 Dealer daily rentals
 VWoA company cars purchased by the dealer
Claims submitted for warranty extensions purchased through July 31, 2007 will continue to be honored
until their normally scheduled expiration date or mileage, whichever occurs first.
When both the demonstrator extension and WorldAuto Certified Pre-Owned Limited Warranty apply,
the demo extension takes precedence. This extension only pertains to the NVLW. No other warranties
or Volkswagen Carefree Maintenance can be extended.
WARRANTY EXTENSION REPAIR CLAIM PROCESSING – CLAIM TYPE S10
The warranty extension claim is processed in the usual manner. Claim type S10 extends the new
vehicle warranty by the remaining time and mileage of the warranty extension.

3.65

WARRANTY REPAIR ACCEPTANCE PROCESS IN WISE
There are certain vehicle repairs that require a technical assessment be performed to determine if the
repair is warrantable. Currently, these repairs are:
1. Convertible Top
2.
3.
4.

Clutch Disc
Window/Sunroof Glass
Paint

5.

Corrosion

Dealers submit and track technical assessment requests online using the Warranty Repair Acceptance
(WRA) process in the WISE Operations section.

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Policy Application from A to Z | Wear and Tear Covered Components – NVLW

Page 181

For the above-listed repairs, warrantability must be determined by the QTM Team using the Warranty
Repair Acceptance process in WISE, prior to starting the repair.
 Digital images are required for all technical assessments and must be attached to the WRA
Request submitted for processing.
 For all WRA Requests that are "Accepted" by the QTM Team, the "Acceptance Code" generated
from WISE must be entered in the beginning of the Comment field in the SAGA claim.
Note: An "Accepted" decision on a WRA Request indicates that the repair may be submitted for
reimbursement. It does not indicate automatic approval of the SAGA claim. SAGA claims must meet
published policy and claim coding requirements to be accepted for processing.
 Warranty Repair Acceptance is NOT an authorization or approval of a SAGA claim entered by a
Dealer.
Instructions for using the Warranty Repair Acceptance process in the WISE Operations section are
available in the WISE Resource Center under Dealer Processes & Guides > Warranty Information and
Service Evaluation (WISE) > Warranty Repair Acceptance Process Guide for Dealers.

3.66

WEAR AND TEAR COVERED COMPONENTS – NVLW
See section 1.2.1.1 Wear and Tear Covered Components - NVLW.

3.67

WHEEL ALIGNMENT AND BALANCE
NVLW
Wheel alignment (except for Touareg) and balance will only be accepted under warranty when the
repair is made during the PDI. Once a vehicle has been delivered or put in use, alignment (except for
Touareg) and balancing will not be considered under the terms of the New Vehicle Limited Warranty
unless required in conjunction with a warrantable repair.
Touareg wheel alignment:* Wheel alignment on all model year Touareg vehicles is allowed only
once between 1,000 miles and 6,000 miles in service, if supported with a customer concern. Touareg
alignment is not allowed during PDI. After one wheel alignment or 6,000 miles, whichever occurs first,
any subsequent need for wheel alignment will be considered a customer pay item unless required in
conjunction with a warrantable repair. The before and after alignment specifications' printout must be
attached to the repair order.
*One-time wheel alignment payment on Touareg exception – up to VIN 4D025443
For a customer concern that a wheel alignment be performed on a vehicle, Volkswagen will also pay
for a one-time wheel alignment on Touareg vehicles over 6,000 miles with a VIN up to 4D025443.

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Page 182

Premature tire wear, for front tires only, will also be reimbursed as consequential damage, if
applicable.
In cases where a wheel alignment was previously performed on those vehicles falling within the VIN
break, but never claimed, Volkswagen will also accept a claim for a one-time wheel alignment, along
with premature tire wear, for front tires only, if applicable.
Claim Type:
Service Number:

110
4485

Damage Code:

0011

If front tires are replaced due to consequential, premature wear, claim the cost of the front two tires in
"outside material" (SAGA) and use the appropriate labor operations for front tire replacement.
The wheel alignment time must be punched on and off separately, and a copy of the wheel alignment
printouts must be attached to the repair order hard copy.
Retain the prematurely worn tires, in case inspection is necessary, until the claim has paid. After the
claim has paid, scrap and destroy the tires so that they cannot be used again for their intended
purpose.

3.68

WIPER BLADES
Also see 1.2.1.1 Wear and Tear Covered Components - NVLW.
NVLW
MY 2007 – 2015
 Covered for 6 months/6,000 miles, whichever occurs first, for wear and tear. Covered for defects
in material or workmanship for the entire NVLW period.

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Vehicle Receipt, Storage and Customer Delivery | New Vehicle Receipt

Page 183

4

VEHICLE RECEIPT, STORAGE AND CUSTOMER DELIVERY

4.1

NEW VEHICLE RECEIPT
TRANSPORTATION INSPECTION
At dealer delivery, all new vehicles must be carefully inspected before a dealer representative signs
the carrier delivery receipt. This includes vehicles accepted for storage only, vehicles accepted for
another entity, and vehicles with major damage including flood or fire damage. Volkswagen
recommends trained personnel are available to inspect vehicles and document damage during normal
business hours, including Saturday. New vehicles must remain in the sight of the transport driver
during the new vehicle receipt process. Time allowed to inspect a vehicle is 15 minutes each, or a
maximum of 1 hour for a full truckload. Inspection time is not eligible for reimbursement.
All damage and pilferage must be noted on the carrier delivery receipt, and co-signed by the transport
driver. A signed delivery receipt transfers liability to the dealer for non-concealed damage found after
the carrier leaves. Failure to properly note all vehicle damage may result in a transportation claim
payment being delayed or denied.
Dealer personnel may not remove the RAPGUARD/Vehicle Shipping Cover/Safety Seal before
inspection personnel have completed and signed the delivery receipt. It is unacceptable for
dealer inspection personnel or the transport driver to write a notation on the delivery receipt for
damage found under undisturbed RAPGUARD/Vehicle Shipping Cover/Safety Seal.
INSPECTION PROCESS AT TIME OF RECEIPT
 Verify the Vehicle Identification Number (VIN) on each document and vehicle.
 Carefully inspect:
−
−
−

All visible exterior areas
The cargo/trunk area on vehicles without a Vehicle Shipping Cover/Safety Seal
The complete interior area

 Panels/bumpers covered by the RAPGUARD/Vehicle Shipping Cover/Safety Seal require close
examination. Should a disturbance be detected on a surface covered by the RAPGUARD/Vehicle
Shipping Cover/Safety Seal, dealer inspection personnel and the transport driver must jointly
remove the RAPGUARDVehicle Shipping Cover/Safety Seal to determine the extent of body
damage. The cargo area of the vehicle should be inspected if the Vehicle Shipping Cover is not
properly secured over the rear portion of the vehicle (evidence of entry during transport).
 Damage and missing items relating to transportation carrier responsibility must be noted on the
carrier delivery receipt using the 5-digit damage code system established by the Automotive
Industry Action group (AIAG). These codes can be found in WISE under Resource Center >
Transportation Guidelines. It is the responsibility of both dealer inspection personnel and the
transport driver to ensure damage notations and AIAG codes accurately describe damage or
missing items. "Scratches" do not require straightening time to repair. If straightening time will be
involved, use "dents" or "gouges" as the exception description. Damage relating to Warranty must
not be noted on the carrier delivery receipt.
 The transport driver may list notations in the "Carrier Remarks" section of the delivery receipt
referring to a noted exception as non-transportation damage. It is recommended that dealer

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inspection personnel include a notation in the "Dealer Remarks" section agreeing with, or denying
the driver's non-transportation damage allegation. Unless there is a counter signature from dealer
inspection personnel, non-transportation damage notations will be considered as transport related.
 Obtain the transport driver's signature. It indicates the transport driver has been informed of the
delivery inspection results.
 Sign for vehicle receipt only after all of the above have been completed.
 A transportation claim may be filed through SAGA for carrier responsibility damage/pilferage found
and noted on the delivery receipt.
VEHICLE BY-PACK INSPECTION
The term “by-pack” is used to describe the bag of parts provided by the factory for installation by the
dealer prior to vehicle delivery to the customer. Wiper blades, center wheel caps and a spare set of
keys are common parts that are included in the by-pack. The by-pack must be inspected and the
contents verified within 48 hours (second working day) after receipt.
VEHICLE INSPECTION "CONCEALED" DAMAGE
A vehicle must be inspected for concealed damage no later than 24 hours (next working day) after
receipt.
Concealed damage only includes damage to the:
 Undercarriage
 Tire treads
 Insides of wheel wells
VEHICLE RECEIPT "SUBJECT TO INSPECTION" (STI)
A vehicle received after normal business hours or in a snow or ice-covered condition (not rain or dirt),
must be inspected no later than 24 hours (next working day) after receipt. The carrier delivery receipt
must be marked "subject to inspection" and signed by a dealer representative.
NOTIFYING TRANSPORT CARRIER OF "CONCEALED" DAMAGE OR "SUBJECT TO INSPECTION" DAMAGE
A suggested form letter for notifying the last transport carrier of "concealed" damage or "subject to
inspection" damage is available on WISE under Resource Center > Transportation Guidelines. It
should be put on the dealer's letterhead. If proper exceptions are noted on the carrier delivery receipt,
a trucker notification letter is not needed.
All damage must be reported to the last carrier/handler no later than 48 hours (second working day)
after vehicle receipt. Damage information on the letter must be described in detail. The completed
letter must be sent to the last transport carrier by certified mail, verifiable fax or email.
A copy of the letter and postmarked certified mail or fax receipt, the original carrier delivery receipt,
photos, and any other applicable documents are to remain in the deal jacket for the corresponding
vehicle, subject to request by the carrier or the Volkswagen Transportation Department.

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Vehicle Receipt, Storage and Customer Delivery | New Vehicle Receipt

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VOLKSWAGEN TRANSPORTATION DAMAGE CLAIMS
DEPARTMENT CONTACT INFORMATION
Phone:

877-365-0343

Fax:

586-276-4730

Address:

6699 Chicago Road
Warren, MI 48092

Email:

VW[email protected]

TRANSPORTATION CLAIM DAMAGE