3/50

Extension Warranties

catalytic converter and particulate filter,
E.C.M, onboard emission diagnostic
device 8/80

specific control devices
7/70

specific control
devices 8/1003

PZEV/
AT-PZEV
15/1504

--- various coverage ---

Parts and Accessories
Limited Warranty

1/12

1
3/36… 3 years or 36,000 mi, whichever occurs first
excludes Routan which is covered for 3/unlimited for all sheet metal panels and 5/100 for outer-body sheet metal panels
3
2009, 2010, 2012, 2013, 2014 Routan only
4
10/150 for High-Voltage batteries in PZEV/AT-PZEV Hybrid models

2

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1.2

WARRANTIES AT A GLANCE

1.2.1

NEW VEHICLE LIMITED WARRANTY

NEW VEHICLE LIMITED
WARRANTY

MODEL
YEAR

USA

2009 - 2015

USA

2006 - 2008

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Page 14

DURATION*
MODEL

YEARS

MILES

All models

3

36,000 mi**

All models

4

50,000 mi

*whichever occurs first
**12 volt original equipment battery covered 2 years/24,000 miles, whichever occurs first

START OF WARRANTY PERIOD
As stated in 1.3 General Guidelines.
COVERAGE
Defects in material or workmanship, except as noted under exclusions.
WARRANTY OBLIGATION
Repair of the defect or replacement of defective parts.
EXCLUSIONS
 As stated in 1.4 General Exclusions from Coverage.
 MY 2009 - 2015: 12 volt original equipment battery after 2 years or 24,000 miles, whichever
occurs first, see 3.8.1 Policy for 12 Volt Original Equipment Battery.
 Wheel alignment, except for Touareg vehicles. Wheel alignment on all model year Touareg
vehicles will be allowed once between 1,000 miles and 6,000 miles in-service if supported by a
customer concern.
 Tire balance and the repair or replacement of tires. Tires are warranted by the tire manufacturer.
 Vehicle graphics, such as 3M Second Skin. Vehicle graphics are warranted by the graphics’
manufacturer.
 Unwired headphones (Routan). Unwired headphones are warranted by the headphone
manufacturer.
 The cost of parts and labor in performing scheduled maintenance described in the Owner's
Manual or the maintenance section of the Warranty and Maintenance booklet.
 Glass breakage, unless due to a defect in material or workmanship.

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Page 15

 Service adjustments not usually involving replacement of parts after 1 year or 12,000 miles,
whichever occurs first.
 Normal wear and exposure: Applies to various items such as paint, metal or plastic trim,
appearance and wear and tear items. Imperfections are normally apparent during or shortly after
delivery. Certain wear and tear components have limited coverage, see 1.2.1.1 Wear and Tear
Covered Components - NVLW.
For further information refer to Appendix: Warranty Statements.

1.2.1.1

WEAR AND TEAR COVERED COMPONENTS - NVLW
NVLW: The wear and tear components identified in tables 2013 – 2015 MY WEAR AND TEAR
COVERED COMPONENTS and 2007 – 2012 MY WEAR AND TEAR COVERED COMPONENTS, are
covered for wear and tear for 1 year or 12,000 miles, whichever occurs first, unless stated otherwise.
Listed wear and tear components are covered for defects in material or workmanship for the entire
NVLW period.
2013 – 2015 MY WEAR AND TEAR COVERED COMPONENTS
SERVICE
NUMBER

SERVICE
NUMBER

COMPONENT

COMPONENT

4623

rear brake shoes

4650

front brake discs

4636

front brake pads

4653

rear brake discs

4638

rear brake pads

9227

front wiper blade*

4646

rear brake drums

9243

rear wiper blade*

*covered for 6 months/6,000 miles, whichever occurs first

2007 – 2012 MY WEAR AND TEAR COVERED COMPONENTS
SERVICE
NUMBER

SERVICE
NUMBER

COMPONENT

COMPONENT

4623

rear brake shoes

9437

brake light bulb

4636

front brake pads

9467

fog light halogen bulb

4638

rear brake pads

9469

rear fog light bulb

4646

rear brake drums

9475

back-up light bulb

4650

front brake discs

9622

dome light bulb

4653

rear brake discs

9632

air jet bulb

9227

front wiper blade*

9641

luggage compartment bulb

9243

rear wiper blade*

9647

map light bulb

9429

license plate bulb

9654

fresh air/heater regulator bulb

9433

tail light bulb

9659

glove compartment light bulb

9435
rear turn bulb
All other light bulbs, with the exception of Halogen/Xenon headlights. Halogen/Xenon headlights, replaced for
wear, are covered for the entire NVLW period.
*covered for 6 months/6,000 miles, whichever occurs first

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Page 16

BRAKE PADS/SHOES AND DISCS/DRUMS
(Also see section 3.10 Brake Disc/Drums, Machining.)
MY 2007 – 2015
 Brake pads/shoes and discs/drums worn beyond published wear limits are covered for wear and
tear for one year or 12,000 miles, whichever occurs first. Wear specifications must be
documented. Refer to ElsaPro Repair Manual for published brake pad/shoe and disc/drum wear
limits.
 Brake pads/shoes and brake discs/drums are covered for defects in material or workmanship for
the entire NVLW period.
CONDITIONS FOR REPLACEMENT OF BRAKE DISCS/DRUMS UNDER WARRANTY
COVERED BY NEW VEHICLE LIMITED WARRANTY

NOT COVERED BY NEW VEHICLE LIMITED WARRANTY

Defects in material and/or workmanship for the
entire NVLW period

Customer/Dealer cause

Brake discs/drums are considered defective if they
exhibit:

Brake disc/drum conditions that are not covered
include, but are not limited to:

Cracks
Breaks
Porous casting

Corrosion
Localized overheating/hotspots
Damage due to improper removal of components

Or if:

Damage to brake disc/drum due to exceeding wear
limits (e.g., metal to metal friction)

DISCS:
Measure below minimum thickness (from MY 2007:
less than 1 year/12,000 miles, whichever occurs first)
(Refer to ElsaPro for specifications)
Exceed runout specification (refer to Technical
Bulletin 2015173 for specifications)

Damage due to improper operation of the vehicle

Outside influence

DRUMS:
Exceed maximum diameter
The Brake Disc Measurement Form must be filled out whenever brake discs are replaced, and attached to
the repair order for the vehicle. A copy of the completed form must also be sent together with replaced discs
if they have been requested by the Warranty Parts Return Center.

WIPER BLADES
MY 2007 – 2015
 Covered for 6 months/6,000 miles, whichever occurs first, for wear and tear. Covered for defects
in material or workmanship for the entire NVLW period.

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1.2.2

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Page 17

POWERTRAIN LIMITED WARRANTY
POWERTRAIN LIMITED
WARRANTY

MODEL

2011 - 2015

All models except
Touareg

5

60,000 mi

2011 - 2015

Touareg

10

100,000 mi

2006 - 2010

All models

5

60,000 mi

USA

USA

DURATION*

MODEL YEAR

YEARS

MILES

*whichever occurs first

START OF WARRANTY PERIOD
As stated in 1.3 General Guidelines.
COVERAGE
 Engine: cylinder block and all internal parts, cylinder head and all internal parts, valve train, spur
belt, flywheel, oil pump, water pump, intake manifold, related seals and gaskets.
 Transmission: case and all internal parts, torque converter, seals and gaskets, transmission
E.C.M.
 Drivetrain: differential and all internal parts, driveshaft and constant velocity (C.V.) joints.
A listing of covered components (including service numbers) can be found on WISE under Resource
Center/Powertrain Service Numbers.
WARRANTY OBLIGATION
Repair of the defect or replacement of defective parts.
EXCLUSIONS
 As stated in 1.4 General Exclusions from Coverage.
 Vehicles sold for commercial use, e.g. taxi, courier or delivery service or limousine. This includes
vehicles that were originally used for commercial purposes and later sold to a non-commercial
owner.
 Parts requiring repair or replacement due to normal wear and tear.
 Mechanical adjustments due to normal use such as idle speed adjustments, etc.

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Page 18

POWERTRAIN LIMITED WARRANTY COMPONENT COVERAGE CHART
Item
(Refer to ElsaPro
for Service Number)

Covered?
Yes

Details

No

Engine: Cylinder Block



Cylinder block and cylinder head includes all internal
parts.

Flywheel



Repairs resulting from an outside influence such as
damaged teeth due to a defective starter or clutch wear
are not covered.

Cylinder Head

