NHTSA ID Number: 10071400
Manufacturer Communication Number: VVT-14-10
TSB/Document Date: 2016-06-17
Summary
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TSB/Document ID: VVT-14-10
Replacement Service Bulletin Number:
MFR Communication Date: 2014-03-03
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM:SOFTWARE
MFR Component System:
MFR Component Subsystem:
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Service Information
VAS Tester
Number: VVT-14-10
Subject: VAS Diagnostic Tablets - Windows® 7 System Recovery
Instructions
Date: March 3, 2014
Table of Contents
Section
1.0
Page
Introduction - MUST READ!
2
1.1
General Information
2
1.2
Process Overview
2
2.0
Additional Documentation
3
3.0
Preparation Checklist
3
4.0
Recovery
4
5.0
Post-Recovery Setup
6
®
6
®
5.1
Windows 7 Startup & Initial Setup
5.2
Windows Update Settings & Internet Explorer Version Requirement
11
5.3
Network Setup
12
5.4
Reinstall & Configure Offboard Diagnostic Information System Service
(ODIS Service) Diagnostic Software
13
5.5
VAS 5054A Transmitter Head Setup
13
5.6
Supplementary Setup & Function
14
5.7
®
Windows 7 Updates
15
Notes:
• The following procedures must be performed by qualified personnel only!
• Please read these instructions in their entirety before performing these procedures. If you do not
have previous experience loading software or do not understand these instructions,
arrange to have a qualified person perform these procedures.
• Heed all prerequisite requirements and notes, and follow all instruction steps in the Section
order given, including instructions cross-referenced in documents posted on ServiceNet.
• Perform the procedures in an area that is quiet, clean and without distraction or interruption.
• Discard all printed copies of this document after use. Revised versions may be issued at any
time. Always check ServiceNet for the latest version.
Page 1 of 18
© 2014 Volkswagen
Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen
Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
1.0 – Introduction
1.1 – General Information
This document contains step-by-step instructions required to perform Windows® 7 operating system
recovery on VAS 6160 and VAS 6160A diagnostic tablet devices ONLY.
Specifically, these instructions apply to existing VAS 6160 and VAS 6160A devices that were updated
from Windows XP to Windows 7 using the VWGoA-supplied installation DVDs, and new VAS 6160A
devices purchased with Windows 7 already installed.
Due to their function as diagnostic tools, VAS diagnostic tablets are equipped with a proprietary
Windows® 7 operating system. Unlike commercially-available Panasonic CF-D1 tablets, a partitioned hard
drive is utilized.
These instructions were validated using US/CDN market devices and software. The various operating
manuals included with the laptop may contain information that is not applicable to the US/CDN market. For
system recovery etc., the instructions provided here take precedent.
1.2 – Process Overview
Recovery
Windows 7 recovery files are located on the device’s hard drive partition. The Windows recovery
procedure is initiated to overwrite the existing (corrupt or malfunctioning) Windows 7 boot files with a copy
from the hard drive partition.
All data on hard drive C:\ is erased and replaced. The Windows 7 recovery data resident on the hard
drive partition is retained if recovery is required in future.
Post-Recovery Setup
The post-recovery setup steps described here are specific to the device’s function as a diagnostic tester
with installed ODIS Service diagnostic software.
Various Windows settings and configurations are necessary to ensure optimum function of the diagnostic
software in the dealership workshop environment.
Diagnostic Software and Security Certificate Reinstallation
The Windows 7 recovery process deletes the previously-installed ODIS Service license and certificate
files. As a result, the license and security certificate files that were originally obtained and saved as
instructed prior to ODIS Service installation must be on hand for reinstallation.
If the license file was not saved, a replacement license must be requested from eShop prior to reinstalling
ODIS Service.
If the security certificate was not saved, a replacement must be requested from eCRMs and imported to
ODIS Service prior to placing the device back into service.
IMPORTANT!
If the Windows - Panasonic CDs originally included with the device when new were retained,
please LOCATE and DISCARD THESE DISCS NOW! Inadvertent use of the Panasonic CDs for
recovery will completely erase the device-specific data and partitioned image, and install a
standard, non-partitioned Windows XP or Windows 7 operating system.
Page 2 of 18
© 2014 Volkswagen
Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen
Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
2.0 – Additional Documentation
These instructions contain references to Service Information (SI) documents with additional instructions
that must be carried out before placing the device back into service. Locate and print the following
documents to have on hand before proceeding. All documents are posted on ServiceNet (use the
ServiceNet “Search” function to obtain the latest versions):
SI Document
Category
Document Titles
ODIS
Service
ODIS Service Installation Phase 2 - Software Installation & Configuration Instructions
ODIS Service Installation Phase 3 - Security Certificate Request & Installation Instructions
ODIS Service Infomedia Setup Instructions
VAS Diagnostic Device Computer Name Builder
VAS Tester
VAS 5054A Transmitter Head Bluetooth & EDIC Configuration – ODIS Service Only
VAS 5054A Transmitter Head USB Configuration – ODIS Service Only
Additional Documentation steps completed. Proceed to Section 3.0 – below.
3.0 – Preparation Checklist
Complete the Preparation Checklist below. Additional checkboxes are provided throughout this
document to note the fulfillment of prerequisites, redirects to device-specific information and completion of
sections.
Preparation Checklist
Print the additional documentation from ServiceNet as specified in Section 2.0.
Connect a USB mouse and keyboard directly to the tablet.
Connect the A/C power adapter directly to the tablet.
If the device is capable of booting to Windows and starting ODIS Service: Finalize all saved
diagnostic sessions and transmit logs where applicable.
Disconnect the Ethernet (network) cable where applicable.
Switch the Wireless Operation Switch to the OFF position as illustrated -arrow-:
VAS 6160 & VAS 6160A
Upper left side behind SC/EX door
All Preparation steps completed. Proceed to Section 4.0 – Page 4.
Page 3 of 18
© 2014 Volkswagen
Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen
Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
4.0 – Recovery
Prerequisites:
Tablet removed from base station (port replicator) where applicable.
Confirm: Ethernet cable DISCONNECTED & wireless operation switch in the OFF POSITION!
ATTENTION!
The A/C power adapter must be connected directly to the device during recovery. DO NOT
recover on battery power alone!
1. Turn on the diagnostic device.
2. When the Panasonic logo is displayed, quickly press the F2 key on the keyboard to enter the setup.
A BIOS password prompt appears.
3. Enter password: vas6160 (exactly as shown, lower case, no spaces).
4. Press the keyboard (or onscreen keyboard) Enter key:
Continued …5/
Page 4 of 18
© 2014 Volkswagen
Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen
Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
5. In the BIOS menu, use the right and left arrow keys to select the Exit tab:
6. Using the up and down arrow keys, select either:
Repair Your Computer OR
Recovery Partition
as applicable. Press the Enter key to continue:
After the Enter key is pressed, the system recovery starts. After approximately 2 minutes, the message
“System will be recovered” is displayed.
7. Press the 2 key, then press the Enter key to continue:
……
• Allow 30 – 90 minutes for device recovery (device-dependent).
• The progress window may appear to stall at 99% - 100%. Please be patient!
• When complete, the system will automatically reboot and display a series of automatic setup,
registry and service screens followed by the initial Windows setup screen.
Recovery steps completed. Proceed to Section 5.0 - Page 6.
Page 5 of 18
© 2014 Volkswagen
Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen
Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
5.0 – Post-Recovery Setup
5.1 – Windows® 7 Startup & Initial Setup
Prerequisite:
Confirm: Ethernet cable DISCONNECTED & wireless operation switch in the OFF POSITION!
Note:
The initial language selection made in Step 1 below cannot be changed after the device is placed in
service. Avoid having to repeat the recovery process by selecting the language carefully!
1. If the following Windows setup screen appears, carefully scroll down and select My language is
English and click Next: …otherwise, skip to Step 2.
2. Confirm the regional settings, time/currency and keyboard layout as illustrated, and then click Next:
Continued …7/
Page 6 of 18
© 2014 Volkswagen
Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen
Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
3. If the license terms and conditions are displayed, accept by checking the appropriate boxes and
click Next: …otherwise skip to Step 4.
4. Set the Time Zone, Daylight Saving Time, Date and Time as applicable to your location. Click Next:
• Various settings are saved and the device automatically reboots to the Windows desktop.
• For convenience, the device can now be returned to its base station if desired (not mandatory).
• In all cases the A/C power adapter must remain connected for the following procedures. The
USB mouse and keyboard should also remain connected where applicable.
Continued …8/
Page 7 of 18
© 2014 Volkswagen
Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen
Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
5.1.1 – Delete Non-Applicable Information
The Windows 7 desktop includes documents that are not applicable to the -US/CDN- market. Please
delete these documents as follows:
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