materials be modifie
ed or reposted to oth
her sites, without the prior expressed writtten permission of th
he publisher.

Serv
vice Informattion
 If the pa
arts have nott been return
ned at the tim
me of claim ssubmission,, the SAGA b
barcode and
d required

documentation (i.e. repair orderr and technic
cian notes) sshould be se
ent with the rrequested pa
arts.
 A printed
d copy of the
e Volkswage
en Technical Helpline ca
ase number as well as a
all applicable
e required

documentation must be included
d when send
ding the requ
uested partss.
Top Performing Dealerrs must returrn all reques
sted launch p
parts. The re
equirementt for providiing a
Helpline Case
C
Numbe
er per repair is still in effect
e
when a QTM or rresident eng
gineer is directly
involved in
n a repair procedure.

Wh
hy attac
ch Docu
uments
s to the
e VTA; u
user infformatiion.
GFF / 00 / Collection Serviices:
Provides us
s with:








Partt numbers of Control Mo
odules
Hardware/softw
ware versions
s / levels
All faults,
f
even the
t ones rela
ated but occ
casionally ovverlooked
Prov
vides specific module co
oding
Test Plan resultts or failures
s
Sca
an tool Base and Brand version
v
levels
Bas
se line of veh
hicle configuration

Pictures and Vide
eo w/soun
nd:
Provide us with:
w



Visual documentation of Fit, Finish or Co
olor.
Visual location of
o condition
o Pictures should inclu
ude – 3 View
ws
Overall loca
ation on vehicle
Lo
ocation on pa
anel or bodyy



Complaint of Com
mponent

Assists consulta
ants in seeing
g and hearin
ng what tech
hs are experriencing

Page 3 of 5
© 2013 Volkswa
agen Group of America,
A
Inc.
All rights reserved. Information contain
ned in this document is based on the lattest information ava ilable at the time of printing and is subjject to the copyrightt and other intellectu
ual
property rights of Volkswagen Group off America, Inc., its afffiliated companies and
a
its licensors. Al l rights are reserved
d to make changes a
at any time without n
notice. No part of th
his
document may be re
eproduced, stored in
n a retrieval system, or
o transmitted in any
y form or by any meaans, electronic, mech
hanical, photocopyin
ng, recording, or oth
herwise, nor may thes
se
materials be modifie
ed or reposted to oth
her sites, without the prior expressed writtten permission of th
he publisher.

Serv
vice Informattion
Detailed Workshe
eets:
Provides us
s with:



Exac
ct readings and
a values pertaining
p
to specific pro
oblems.
Spec
cific information needed for root cau
use analysis .

GFF
F Paperless is not ac
cceptable d
due to dela
ays in uplo
oads.

What to attach
h:

Preferrred

Check engine ligh
ht on:

GFF Lo
og

Drivability concerrn, no Check Engine
light

Collectiion services
s / GFF
log

HVAC c
concern with faults

GFF log
g

HVAC c
concern without faults
s

Collectiion services
s / GFF
log

Electric
cal concern
ns without faults
f

Collectiion services
s / GFF
log

Electric
cal concern
n with faults
s

GFF log
g

Noises
s, rattles. orr vibrations

Sound Bite

Paint c
concerns

Pictures
sx3

Fit and
d Finish con
ncerns

Pictures
sx3

Glass d
deformities

Pictures
sx3

Interiorr trim conce
erns

Pictures
sx3

TPMS llight on with faults

GFF log
g & Printoutt from
TPMS te
est tool– BR
RT –
DBL4

TPMS llight on without faults

GFF log
g & Printoutt from
TPMS te
est tool – B
BRT –
DBL4

Drivetrrain function concerns
s with faults
s

GFF log
g

Drivetrrain function concerns
s without

Collectiion services
s / GFF

A
Accepted
d

G
GFF log /Co
ollection Serrv.

C
Collection s
services

C
Collection s
services

C
Collection s
services & P
Printout
ffrom TPMS test tool – B
BRT –DB

Page 4 of 5
© 2013 Volkswa
agen Group of America,
A
Inc.
All rights reserved. Information contain
ned in this document is based on the lattest information ava ilable at the time of printing and is subjject to the copyrightt and other intellectu
ual
property rights of Volkswagen Group off America, Inc., its afffiliated companies and
a
its licensors. Al l rights are reserved
d to make changes a
at any time without n
notice. No part of th
his
document may be re
eproduced, stored in
n a retrieval system, or
o transmitted in any
y form or by any meaans, electronic, mech
hanical, photocopyin
ng, recording, or oth
herwise, nor may thes
se
materials be modifie
ed or reposted to oth
her sites, without the prior expressed writtten permission of th
he publisher.

Serv
vice Informattion
faults

log

Drivetrrain Vibratio
on concerns
s without
faults

Sound Bite

Infotain
nment conc
cerns with faults
f
(Radio, Navigation
n, SAT, MDII, Bluetooth
h,
etc.).

g
GFF log

Infotain
nment complaints with
hout faults
(Radio, Navigation
n, SAT, MDII, Bluetooth
h,
etc.).

Sound Bite & GFF
F log

Brake v
vibrations and
a noises

Collectiion services
s

ABS fu
unction concerns with faults

GFF log
g

ABS fu
unction concerns witho
out faults

Collectiion services
s / GFF
log

No Com
mmunicatio
on

DSO Sc
creen shots
s

G
GFF log / Co
ollection se
ervices if
p
possible

Parasittic Draw

DSO Lo
ong term drraw test

G
GFF log /Co
ollection serrvices

Hybrid Concerns

GFF log
g

C
Collection s
services

Converrtible Top Concerns
C

GFF log
g & Pictures
sx3

C
Collection s
services

Immob
bilizer Concerns with Faults
F

GFF log
g

Immob
bilizer Concerns withou
ut faults

GFF log
g

C
Collection s
services

C
Collection s
services

C
Collection s
services

Page 5 of 5
© 2013 Volkswa
agen Group of America,
A
Inc.
All rights reserved. Information contain
ned in this document is based on the lattest information ava ilable at the time of printing and is subjject to the copyrightt and other intellectu
ual
property rights of Volkswagen Group off America, Inc., its afffiliated companies and
a
its licensors. Al l rights are reserved
d to make changes a
at any time without n
notice. No part of th
his
document may be re
eproduced, stored in
n a retrieval system, or
o transmitted in any
y form or by any meaans, electronic, mech
hanical, photocopyin
ng, recording, or oth
herwise, nor may thes
se
materials be modifie
ed or reposted to oth
her sites, without the prior expressed writtten permission of th
he publisher.