NHTSA ID Number: 10071280
Manufacturer Communication Number: SB-12-2012
TSB/Document Date: 2016-06-13
Summary
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TSB/Document ID: SB-12-2012
Replacement Service Bulletin Number:
MFR Communication Date: 2012-12-01
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
PERFECT DELIVERY INSPECTION (PDI)
2014
R8 Coupe/R8 Spyder
Audi
Delivery Guidelines
Stock No.
Dealer Number
R.O. No.
VIN
Road test mileage out
Road test mileage in
Pre-Delivery
Ensure Final Vehicle Quality Inspection Is Completed
FF Inspect exterior for damage, dings, dents and surface scratches
FF Check interior for cleanliness, grease marks and damage. Repair all defects prior to
customer delivery
FF Verify vehicle is equipped as specified and all accessories are installed
FF Check front/rear floor mats are locked in
FF Verify all campaigns and updates are closed
Customer Priority Topics
1.____________________________________________________________________________________________________________________________________________________________
2.____________________________________________________________________________________________________________________________________________________________
3.____________________________________________________________________________________________________________________________________________________________
How long would the client like to spend on topics today?_______________________________________
Priority Delivery Topics
Personalize Vehicle Settings
FF Auto Trans Shifting and
Shift Quality
FF Bluetooth: Connect customer’s Bluetooth phone and assist in copying and accessing
phonebook entries. Ensure connection will occur automatically upon re-entry if desired.
Refer to www.audiusa.com/bluetooth for compatible phone list. Explain Audi
advanced
microphone
FF Cruise Control and Operation
FF Adjust mirrors, seats, and steering column to customer preference
FF Trunk/Hatch/Tailgate
FF Assist with radio station presets
FF Paint Finish and Care
FF Show how to connect iPod/MP3. Demonstrate AMI, SD cards and Aux-in jack (if equipped)
Bluetooth Capability
FF Pair the customer’s phone with the vehicle
FF Demonstrate making a call via voice and steering wheel commands
FF Demonstrate how to answer, ignore and end calls
FF Conference calling (enable in the MMI under Telephone > Call Options menu
FF Dialing from directories/phonebook (received, missed, dialed calls)
FF Refer to www.audiusa.com/bluetooth for compatible phone list
1 of 11
PERFECT DELIVERY INSPECTION (PDI)
2014 R8 Coupe/R8 Spyder | Audi
Delivery Guidelines
Stock No.
Dealer Number
R.O. No.
VIN
Road test mileage out
Road test mileage in
Voice Controls
FF Demonstrate the voice command feature (i.e., accessing “Help,” dialing a phone number, calling
a contact, using the steering wheel voice command button, etc.)
FF Have the customer complete the speech training to allow the Voice Recognition System to learn
and adapt to the customer’s voice (Main Menu > Setup MMI > Voice Recognition > Individual Speech Training)
FF Radio station, CD/DVD, or Jukebox
Introduce MMI Navigation System
FF Review the MMI controls and basic functionality (buttons: function, on/off, arrow control, and back)
FF Demo Audio Sources: Show how to connect iPod via AMI, MP3/SD cards, Bluetooth audio player.
Explain the jukebox function
FF Explain CD and DVD loading/unloading
Navigation
FF Show how to enter a stopover
FF Demo how to “cancel” route guidance using voice commands (“Cancel route guidance”)
and the MMI (NAV > Destination > Cancel)
FF Show how to store a destination
FF Show how to customize route “criteria” (e.g., avoid toll roads) and “Settings” (e.g., 3D map
and Map Orientation, and Google Earth Mapping [with Audi connect services enabled])
FF Show how to manipulate the map (zoom, scroll map area)
FF Show how to repeat the last navigation announcement using the iNav steering wheel button
FF Show how to access TMC reports via Sirius and traffic reports via Audi
connect
FF Explain Tire Pressure Monitoring System and how to reset in the MMI
FF Explain the settings for the Bang & Olufsen® system (if equipped)
Interior
FF Climate control functions
FF Multifunction steering wheel
FF Wiper/washer system/rain sensor
FF Demonstrate how to activate heated seats (if equipped)
FF Demonstrate how to activate folding heated mirrors (if equipped)
FF Demonstrate voice commands (if equipped)
FF Demonstrate glovebox/valet operation
FF Homelink® location and setup
FF “Passenger Side Airbag Off” light: Illuminates if no occupant in passenger seat or if
occupant is “out of position”
FF Trip computer/Driver info display: Explain toggle function via “RESET” on stalk.
Reset “Trip Comp 1 and 2” prior to delivery!
FF Explain Tire Pressure Monitoring System and how to reset
FF Show how to set clock and adjust time zone
2 of 11
PERFECT DELIVERY INSPECTION (PDI)
2014 R8 Coupe/R8 Spyder | Audi
Delivery Guidelines
Stock No.
Dealer Number
R.O. No.
VIN
Road test mileage out
Road test mileage in
Convertible Top (Spyder only)
FF Demonstrate how to open/close power top (top can only be operated up to 30 mph)
FF Mention power top should be only operated with engine running to conserve
battery power
FF Demonstrate operation of wind deflector.
Mention more effective with windows in the up position
FF Demonstrate retractable rear window
Exterior
FF Demonstrate how to unlock/lock doors/trunk lid
FF Vehicles with matte paint – show the cleaning kit (located in trunk) to the customer
and explain the proper care for matte paint
Owner’s Documents
FF License/insurance/registration/title (if applicable)
FF Warranty & Maintenance Booklet (stamp to confirm PDI was completed). Adhere “vehicle
identification label” from the vehicle trunk to the inside cover of the Warranty & Maintenance
Booklet prior to delivery
FF 24-Hour Roadside Assistance information – ask customer to program number in their phone
FF Owner’s Manual, MMI Manual and other manuals as equipped
FF Quick Reference Guides as appropriate
FF Tire Warranty Booklet: Explain coverage from tire manufacturer
FF All keys (2 masters, 1 emergency, 1 valet): Walk customer through programming of keys
FF Provide Audi
Care Information
FF Lemon Law Rights Booklet or Lemon Law Notice as required by law
FF Only use oil that meets Audi
502.00 standards
FF Advise the customer that Audi
recommends using Top Tier Detergent Gasoline with a
minimum octane rating 91AKI (95 RON)
FF Review the recommended maintenance schedule: Explain the importance of getting
the Warranty & Maintenance Booklet stamped for each maintenance performed
Orientation Drive
FF Activate and demonstrate navigation system (if equipped)
FF Demonstrate Audi
parking system advanced (front and rear) with rear view camera
(if equipped)
FF Demonstrate cruise control
FF Demonstrate how to manually extend/retract the rear spoiler
FF Audi
magnetic ride: Explain and show where button is located, including DIS display
when activated
3 of 11
PERFECT DELIVERY INSPECTION (PDI)
2014 R8 Coupe/R8 Spyder | Audi
Delivery Guidelines
Stock No.
Dealer Number
R.O. No.
VIN
Road test mileage out
Road test mileage in
End the orientation drive in the service write-up area
Service Introduction
FF Tour service department and introduce to Service Manager and Service Consultant
FF Set up first service appointment
FF Ask customer if you can program service department’s phone # in their phone
4 of 11
PERFECT DELIVERY INSPECTION (PDI)
2014
R8 Coupe/R8 Spyder
Audi
Vehicle Condition Report
Stock No.
Dealer Number
R.O. No.
VIN
Road test mileage out
Road test mileage in
Initial PDI Vehicle Inspection
Complete the following checks within 2 business days (48 hours) of receiving a vehicle.
FF Remove full body cover (if installed) following TSB 2009967. Check for transportation damage.
Note: This is a two-person task
FF Verify all keys are included (2 masters, 1 emergency key, 1 emergency key holder)
FF Verify all wiper blades are enclosed in the trunk (in case transport wipers are installed)
FF Inspect painted surfaces/molding/glass (If any defects [scratches/dings/dents/body damage]
are found, contact your supervisor to arrange for immediate repair)
FF Check the battery prior to starting engine with MCR340A.
Record MCR340A code: _________________ or attach printout
5 of 11
PERFECT DELIVERY INSPECTION (PDI)
2014
R8 Coupe/R8 Spyder
Audi
Technician Report
Stock No.
Dealer Number
R.O. No.
VIN
Road test mileage out
Road test mileage in
All items must be completed prior to customer delivery by an Audi
technician
**Refer to the Service Work area of GFF for the PDI function tests
**Audi
recommends using an Audi
approved battery charger to prevent excessive battery discharge during inspection
Open Campaigns/Updates
FF Check ElsaWeb for open campaigns and updates. Perform if applicable
Battery Inspection
FF Check battery clamps for proper torque. Re-torque if required
FF Check the battery prior to starting engine with MCR340A.
Record MCR340A code: _________________ or attach printout
Transport Mode Deactivation, DTC check, set service reminder
FF Deactivate vehicle transport mode
FF Set service reminder
FF Deactivate the anti-theft function for the Navigation DVD using the Scan Tool.
Follow the process outlined in TSB 2013790
Under the Hood Fluid Check and Inspection
FF Check all fluid levels and top off if necessary
FF Check engine oil level–fill oil to the max level when the vehicle is at operating temperature
Front Lid Inspection
FF Verify front lid opens and closes smoothly
FF Install wheel bolt cover removal tool from PDI kit and wheel lock key into trunk tool kit
Exterior
FF Install permanent wiper blades unless vehicle is for inventory storage
FF Test windshield washers for aim and function (if permanent wiper blades are installed)
FF Turn on headlights and test headlamp washers (if equipped)
FF Test exterior lighting functions
FF Check key functionality: Including seat memory (if applicable); verify vehicle starts and
runs with all keys; verify all doors manually and remotely lock and unlock with all keys
6 of 11
PERFECT DELIVERY INSPECTION (PDI)
2014 R8 Coupe/R8 Spyder | Audi
Technician Report
Stock No.
Dealer Number
R.O. No.
VIN
Road test mileage out
Road test mileage in
Interior
FF Check operation of all switches: Locks, windows, seat adjustment, and child safety features
FF Calibrate rear view mirror compass to proper zone and check self-dimming function/lighting
(if equipped)
FF Verify operation of all interior lights
FF Mirrors: Inspect folding, adjustments, RH tilt in reverse, and memory (if equipped)
FF Verify operation of all front and rear seat belts and latches
FF Check horn operation
FF Passenger side airbag: Verify operation of Passenger Occupant Detection System
Radio
FF Affix anti-theft code sticker found in prep package to this page
FF Verify operation of CD changer (if equipped)
FF Verify operation of AMI or aux. input
FF SD card slot: Insert SD card and test function
Audi
Navigation plus (if equipped)
FF Verify and set Language and Measurement Units in Setup/Settings menu
FF Set clock and date to local time/date using correct format
FF Navigation location (if equipped): Set dealership location (for following back to dealership
during road test)
FF Voice Activation (if equipped): Press the “Talk” button and verify several commands
On-Hoist Inspection
FF Check underside of vehicle for fluid leaks and loose components
FF Check steering, boots, brake system, hoses, tires and wheels for damage
FF Remove suspension blocks (if installed)
FF Inspect wheel bolts for proper torque using torque wrench
FF Install wheel bolt covers and center caps as supplied
7 of 11
PERFECT DELIVERY INSPECTION (PDI)
2014 R8 Coupe/R8 Spyder | Audi
Technician Report
Stock No.
Dealer Number
R.O. No.
VIN
Road test mileage out
Road test mileage in
Road Test
FF Check for squeaks, rattles and wind noise
FF Test operation of folding power top (Spyder)
FF Test power wind deflector (Spyder)
FF Verify operation of Audi
parking system advanced with rear view camera (if equipped)
FF Verify engine performance and acceleration. Listen for abnormal noise/vibrations
FF Verify operation of acoustic park assist feature (if equipped)
FF Verify transmission operation, including shift paddles
FF Check steering/tire alignment
FF Test drive vehicle applying brakes several times (at least 4 times) at 20 mph (35 km/h)
to clean brake rotors. Check for abnormal noise/vibration/pulsation
FF Verify quality of radio reception in AM/FM/SAT bands
FF Verify cruise control functions
FF Verify rear spoiler functionality
FF Climate control: Check all functions and ensure proper A/C cooling
FF Seat heating (if equipped): Inspect for proper operation
FF Navigation function (if equipped): Activate NAV and follow directions back to dealership
FF Parking brake: Apply and verify hold and release
Post-Road Test Inspection
FF Interrogate fault memory using the Scan Tool and print Diagnostic Log
FF Record final mileage on checklist and sign checklist
FF Ensure the yellow tire pressure tag is installed on the steering wheel
If Vehicle is for Showroom Display/Inventory Storage or Demo Use
FF Install showroom charger to ensure battery remains charged at all times
FF Apply Inventory Maintenance Sticker
FF Install permanent wiper blades (if for showroom display or demo use)
8 of 11
PERFECT DELIVERY INSPECTION (PDI)
2014
R8 Coupe/R8 Spyder
Audi
Vehicle Detail Report
Stock No.
Dealer Number
R.O. No.
VIN
Road test mileage out
Road test mileage in
Warning: Do NOT use accessories (radio, etc.) while performing detail, as this can discharge the battery.
Warning: Only operate power convertible top with engine running to conserve battery power.
Warning: Do NOT allow convertible top to remain in a partially opened or partially closed position for longer than 5 minutes.
This will cause the top to stop functioning and will require service.
Refer to TSB 2009967 for Detailer responsibilities, specific use of chemicals, and for part numbers to order materials.
WARNING: DO NOT treat vehicle parts painted with matte finish paint using polishing materials or hard wax.
NEVER use protective wax. It can destroy the matte finish effect.
Only use a microfiber cloth for cleaning.
Exterior – Prior to Delivery
FF Wash/Dry vehicle exterior including inside door jambs and under trunk
FF Inspect painted surfaces/molding/glass and remove any residue
(If any defects [scratches/dings/dents/body damage] are found, contact your supervisor
to arrange for immediate repair)
FF Inspect body for paint defects and damage
FF Check interior floors, sunroof, trunk, front and rear windshield, and all windows for water leaks
FF Apply 3M Perfect-It™ Paste Wax
(DO NOT USE ON MATTE PAINT FINISH)
FF Clean front and rear windshield using 3M™ Glass Polishing Compound.
Refer to TSB 2020552 for details
FF Apply 3M Performance Finish wax to the wheels (except chrome wheels) to protect rims
from brake dust
Under Hood – Prior to Delivery
FF Wipe down engine compartment and remove excess water from grille and hood area.
Important: Do not use dressings or chemicals containing silicone!
Interior – Prior to Delivery
FF Clean all glass/sunroof (if equipped/interior rear view mirror and visor mirrors)
FF Remove all trim protection/coverings/stickers/decals
WARNING! Do not remove airbag warning triangle/warning labels
FF Check upholstery/clean as required
FF Check for excessive grease on seat tracks/clean as required
FF Check all interior surfaces/compartments (including sun visors/headliner) for marks
or fingerprints. Clean as required
FF Vacuum carpet
FF Check luggage compartment and vacuum
FF Install front/rear floor mats (including locking clip/tabs if applicable)/check that color matches
9 of 11
PERFECT DELIVERY INSPECTION (PDI)
2014 R8 Coupe/R8 Spyder | Audi
Vehicle Detail Report
Stock No.
Dealer Number
R.O. No.
VIN
Road test mileage out
Road test mileage in
Final Detail Quality Inspection
FF Re-inspect vehicle for surface scratches, swirl marks, paint chips, dents, wax residue, dust,
or lint, preferably in an area where vehicle is to be delivered. If this is not possible, inspect
vehicle in shop under fluorescent lights or in bright sunlight
10 of 11
PERFECT DELIVERY INSPECTION (PDI)
2014 R8 Coupe/R8 Spyder | Inspection Verification
Stock No.
Dealer Number
R.O. No.
VIN
Road test mileage out
Road test mileage in
Audi
Brand Specialist
I certify that all operations have been completed and this vehicle has been prepared in accordance
with Audi
Procedures and Quality Standards.
Audi
Brand Specialist Signature
Date
Porter
I certify that all operations have been completed and this vehicle has been prepared in accordance
with Audi
Procedures and Quality Standards.
Porter Signature
Date
Technician
I certify that all operations have been completed and this vehicle has been prepared in accordance
with Audi
Procedures and Quality Standards.
Technician Signature
Date
Detailer
I certify that all operations have been completed and this vehicle has been prepared in accordance
with Audi
Procedures and Quality Standards.
Detailer Signature
Date
Would you like to schedule a Second Delivery?
FF No
FF Yes
Date
Time
By signing, I confirm all items in this checklist have been thoroughly reviewed with me and the statements below are true.
• Vehicle is clean and free of problems
• Received all keys and owner’s documentation
• Satisfied with features and controls explanations
Customer Signature
12-12-US
Date
11 of 11
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