Service Information
Offboard Diagnostic Information System Service (ODIS Service)

Number: VOS-12-19

Subject: Brand License Workaround - Dual Dealers with Separate
Dealer Numbers

Date: Nov. 9, 2012

1.0 – Introduction
ODIS Service licenses for individual diagnostic devices are issued based on the brand(s) associated with
the dealer number. Licenses issued to single brand dealer numbers configure ODIS Service to display
diagnostic data only for that brand. Licenses issued to dual brand dealer numbers configure ODIS Service
to display diagnostic data for both brands.
However, some dual brand dealers are assigned separate Volkswagen and Audi Dealer numbers. When
these dealers service both brands out of the same workshop facilities, it is desirable to have all diagnostic
devices in service display ODIS Service diagnostic data for both brands …which is normally not possible
when either of the brand dealer numbers is submitted during the license request process on eShop.
The following workaround enables dual brand dealers with separate Volkswagen and Audi dealer numbers
to have their diagnostic devices display both VW and Audi brand data.

2.0 – Procedure
Notes:
• The following workaround applies ONLY to dual brand dealers assigned with separate
Volkswagen and Audi Dealer numbers!
• The workaround requires two separate license request sessions on eShop and reinstallation of
ODIS Service on each diagnostic device on which VW and Audi diagnostic data is desired.
• Both of the separate license request sessions described here must be made using the diagnostic
device on which the new license will be installed.
• To avoid mix-ups when managing the new license files, we recommend performing the complete
process described here to completion (start to finish) on one device at a time!
• For additional information on eShop access permission and review of the license request
process, please refer to ODIS Service – Service Information document title: ODIS Service
Installation Phase 1 – Preparation & License Request Instructions (eShop).
• For additional information on reinstalling ODIS Service, please refer to ODIS Service – Service
Information document title: ODIS Service Installation Phase 2 – Software Installation &
Configuration Instructions.
Prerequisites:
 Person performing the new license requests must have access permission to eShop in accordance
with the dealership’s separate VW and Audi dealer numbers.
 VAS diagnostic device with dealership network access and power adapter connected.
 USB flash drive on hand.
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ver1.4

© 2012 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
1. Note the Device ID of an eligible VAS diagnostic device connected to the dealership network.
(Establishing a Device ID was recommended in the initial ODIS Service Installation Phase 1 Preparation and License Request Instructions).
2. Use the diagnostic device to logon to eShop using the Volkswagen access permission.
3. Place a request for a Volkswagen brand “product”. Be sure to generate and save the device’s
hardware key, and paste the hardware key in both the hardware key AND computer name entry
fields.
4. Complete the eShop process and submit the license request.
5. Log out of eShop.
6. Wait until the license request confirmation and VW license file delivery emails are received.
7. Disregard these two emails!
8. Using the same diagnostic device, logon to eShop using the Audi access permission.
9.

Place a request for an Audi brand “product”. Be sure to generate and save the device’s hardware key,
and paste the hardware key in both the hardware key AND computer name entry fields.
Note: For the request scenarios above: License requests submitted to eShop that do not have the
hardware key pasted into both the hardware key AND computer name fields will be rejected!

10. Complete the eShop process and submit the license request. Be sure to save the confirmation HTML
and note the order number etc.
11. Log out of eShop.
12. Wait until the license request confirmation and Audi license file delivery emails are received.
Note: The eShop application “remembers” that individual brand license requests were made one
after the other for the same device hardware key, and automatically configures the new Audi license
as a dual brand license file. This enables both brand data to be displayed after reinstallation.
13. Copy the new Audi (dual-brand) license file from the delivery email and save to a USB flash drive. To
avoid mix-ups, save the license in a folder named with the Device ID noted above.
14. Uninstall ODIS Service on the device used to make the license request described above (Start >
Programs > Offboard Diagnostic Information System Service > ODIS Service uninstallation
program). Be sure to delete all data when prompted.
15. Insert the USB flash drive with the new Audi (dual-brand) license file in an open port on the diagnostic
device.
16. Reinstall ODIS Service using the latest version installation DVD and Phase 2 instructions.
17. When prompted by the installation routine, navigate to the USB directory and select the new Audi
license file for installation.
18. Complete the post-setup data installation, configuration, file management and backup steps specified
in the Phase 2 instructions.
Page 2 of 2
© 2012 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.