Technical Bulletin
Model(s)

Year

Eng. Code

Trans. Code

VIN Range From

VIN Range To

All Hybrid

2011-2014

3.0L (CGFA)
1.4L (CNLA)

All

All

All

Condition
93 13 02 September 19, 2013 2035217
High Voltage Repairs on Hybrid Vehicles
Before attempting any repairs that involve high-voltage components in Hybrid vehicles, a VTA ticket must be
opened with Volkswagen Technicians Helpline.

Technical Background
High Voltage topics are very diverse and latest information is changing regularly. Therefore, they need to be
addressed on a case-by-case basis. The Volkswagen Technicians Helpline can provide the latest information
and guidance to address the different concerns.

Production Solution
Not applicable.

Service
If a repair involving high-voltage components or battery needs to be performed on a Hybrid vehicle, a VTA ticket
must be opened with Volkswagen Technicians Helpline to obtain direction with the latest information available.
If high voltage battery needs to be removed, replaced or disposed of for any reason, Technicians Helpline will
provide instructions for handling each case.
Batteries which are being replaced under Warranty for any reason and are stable can be shipped back for analysis
in the same container that the new battery was received in. VW Helpline can assist in making the determination if
HV-Battery is stable for shipping or not.
For HV-Batteries that were damaged due to outside influence, VW Helpline can provide guidance and assist in
having battery picked up from dealer for proper recycling.

Page 1 of 3
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
Tip:
The electric components in the vehicle, such as the power electronics, the E-motor, the high voltage
battery and the electric A/C compressor, work in voltage ranges above 25V alternating current and 60V
direct current. Since the voltage exceeds the usual 12V electrical system voltage on a conventional
vehicle, the term “High Voltage” (HV) is used for these vehicles.

WARNING:
The vehicle’s high voltage electrical system and high voltage battery are dangerous and can cause
burns, other serious personal injuries, electrocution, and death. Never touch or let jewelry or other metal
objects contact high voltage cables or the high voltage battery and battery poles, especially if the cables,
battery, and battery poles have been damaged in any way.
Never do any work by yourself on the high voltage electrical system, the orange-colored high voltage wiring, or on
the high voltage battery. Never open, service, repair, or disconnect any part of the hybrid electrical system.
Always have work on the hybrid electrical system and systems that could be indirectly affected by it done by highvoltage qualified, trained technicians who have the know-how, experience, documentation, and tools to do the
work safely.
Never open or remove the orange-colored cover on the high voltage battery.
Never damage the orange-colored high voltage cables. Never remove them and never disconnect them from the
high voltage electrical system.
All work on the high voltage electrical system and the high voltage battery must be done in compliance with
Volkswagen standards and guidelines.
Personal protective equipment must be worn while the work is being performed.
Work must be performed in an open area, not in hallways or enclosed areas.

Page 2 of 3
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
Warning Symbols
All high voltage components are identified with specific warning label stickers. The high voltage cables are
excluded from this.
There are two types of warning label stickers.
• a yellow warning sticker with the warning symbol for voltage
• a warning sticker with the word “DANGER” written in white letters against a red background.
The yellow stickers indicate high voltage components that are installed near the sticker or are hidden by a cover.
The “DANGER” sticker is located directly on the high voltage component.

Warranty
Information only.

Required Parts and Tools
Information only.

Additional Information
All part and service references provided in this Technical Bulletin are subject to change and/or removal.
Always check with your Parts Dept. and Repair Manuals for the latest information.

Page 3 of 3
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.