Technical Bulletin
Model(s)

Year

Eng. Code

Trans. Code

VIN Range From

VIN Range To

Routan

2011-2012

All

All

All

All

Condition
91 13 02 January 11, 2013 2031926
Software Enhancements for Radio Model RHR

Technical Background
This bulletin involves upgrading the software on the RHR Radio.
Note:
This bulletin applies to vehicles equipped with AM/FM/CD/DVD/MP3/HDD/NAV Radio (sales code RHR).

Production Solution
Improved Software MY2013.

Service
SYMPTOM/CONDITION:
The customer may experience one or more of the following conditions:
• Erratic alternate frequency switching (International only).
• Bluetooth phone muting during European traffic announcement (International only).
• Lost channel presets, home addresses, address book entries & Travel Link favorites.
• Not able to change default country and state then route.
• Unable to load .jpeg files onto hard drive to display on touch screen.
• Vehicle with Start/Stop feature, the screen will go black when the engine turns off at a stop. (International only).
• Incomplete Travel Link temperature displayed when the temperature is over 100F. Example, if the temperature
is 107F the screen will display 07. (Domestic U.S. only).
• Cancel key inoperative after pressing the international button.
• iPhone4 dial not possible after second call.
• Missing Travel Link buttons from SAT menu (Domestic U.S. only).
• Devices button disabled in VES menu.
Page 1 of 5
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
• Unable to route to a recent route after a map update.
• Remove Travel Link disclaimer popup (Domestic U.S. only).
• Duplicate phone numbers in popup after pressing the international button.
• During active call and on hold, DIAL button should be displayed (not “TONE” button).
• International button not visible.
• Point of interest (POI) Search enhancements.
• When video in remote DVD player is stopped devices button wrongly labeled as DVD.
• Access Travel Link immediately after radio no update when staying on TL screen.
• iPod, track selection enhancements.
VERIFY RADIO SW VERSION:
If the customer experiences the Symptom/Condition(s) perform the following:
Check the radio software version.
1. Press “Menu” button on the radio.
2. Press “System Setup” touch screen soft key.
3. Press “System Information” touch screen soft key.
4. The software level is the number reported after the word “Application”.
5. Is the radio software version at 2.126?
Yes >>> This service bulletin does not apply. Further diagnosis may be required.
No >>> Perform the repair procedure below.
Note:
Install a battery charger to ensure battery voltage does not drop below 13. volts. Do not allow the charging voltage
to climb above 13.5 volts during the flash process.

Page 2 of 5
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
REPAIR PROCEDURE:

Note:
If the software update process is interrupted/aborted, the process should be restarted.
1. Switch ignition ON with the engine not running.
2. Remove any USB sticks from the radio face plate.
3. Press the OPEN/CLOSE hard key on the face of the radio and insert the software update disc.
4. The radio will then display a prompt that reads “Update from X.XXX to 2.126” Press YES.
Note:
DO NOT cycle the ignition or adjust the radio (volume, channels, ect.) during the update process. The update may
take up to 25 minutes. No other actions are needed until the update is completed.
5. The radio will reboot and restart on its own, after which, the update will automatically begin.
6. The radio will reboot and restart automatically when the update is complete. When it restarts it will reread the
software update disc again.
7. When the prompt, “Update from 2.126 to 2.126” appears, pay close attention to the version numbers. Are both
software version numbers the same?
Yes>>> Proceed to Step #8.
No>>> Perform the update again, proceed to Step #4.
8. Press the OPEN/CLOSE hard key on the face plate to remove the disc.
9. Press the OPEN/CLOSE button again to close the screen.
10. Update complete.
Note:
If the radio will not successfully update after repeat attempts, you may have a
damaged disc, Get a new disc and update the radio again.

Tip:
Additional copies of the DVD may be ordered from Volkswagen Technical Literature Ordering Center at
www.vw.techliterature.com.

Page 3 of 5
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
Warranty
Note:
All Routan pre and post road test time units are included in the labor operation. Therefore, no road test time units
will appear in the designated area within the warranty table

To determine if this procedure is covered under Warranty, always refer to the Warranty Policies and
1)
Procedures Manual
Model(s)

Year(s)

Eng. Code(s)

Trans.
Code(s)

VIN Range From

VIN Range To

Routan

2011-2012

All

All

All

All

SAGA Coding
Claim Type:

Use applicable Claim Type
Damage

Service Number:

0039

Parts Manufacturer
3) :

HST

Damage Location (Depends
on Service No.)

CWM2031926

Use applicable when
indicated in ElsaWeb (L/R)

Code

9189

Labor Operation

1)

Routan

Check software level.

USM

2)

91890199 = 20 TU
OR

Labor Operation
level.

3) :

Check and update software 91892599 = 20 TU

Causal Part: Select labor operation

9189****
Diagnostic Time

4)

GFF Time expenditure

01500000 = 00 TU max.

NO

Road Test

01210002 = 10 TU

NO

01210004 = 10 TU
Technical Diagnosis

01320000 = 00 TU max.

NO

Claim Comment: Input “As per Technical Bulletin 2031926 in comment section of Warranty Claim.
Page 4 of 5
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
1)

Vehicle may be outside any Warranty in which case this Technical Bulletin is informational only

2)

Code per warranty vendor code policy.

3)

Labor Time Units (TUs) are subject to change with ELSA updates.

4)

Documentation required per Warranty Policy Procedures Manual.

Required Parts and Tools
Part Description
Radio Flash DVD

Part No:

Quantity

ROSWRHRTB2031926

1
(auto shipped to dealer, no
warranty reimbursement)

(Version 2.126)
Note:

Only one update disc is required and this disc may be used to service multiple vehicles.

Tool Description

Tool No:

Midtronics Battery Tester/Charger

InCharge 940 (INC-940)

StarMOBILE Hand Held Tool

CH9401

StarMOBILE Vehicle Cable

CH9404D

Additional Information
All part and service references provided in this Technical Bulletin are subject to change and/or removal.
Always check with your Parts Dept. and Repair Manuals for the latest information.

Page 5 of 5
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.