Technical Bulletin
Model(s)

Year(s)

Eng. Code(s)

Trans.
Code(s)

VIN Range From

VIN Range To

Jetta Sedan

2012

All

All

AJ_CM402958

AJ_CM474080

Condition
90 12 02 November 5, 2012 2031334
Instrument Cluster Clock and or Trip Buttons Inoperative

Technical Background
This bulletin has been released to address concerns related to clock and trip meter adjustment using the
instrument cluster buttons. Because of a fitment concern between the instrument cluster halves the buttons
mounted on the instrument cluster may not function properly.

Since the lower housing does not fit
properly with the upper housing, the
buttons do not make contact when
time and/or trip meter is being set.

Production Solution
th

Improvement in the production process as of September 30 , 2012, VIN: AJ_CM474081.

Page 1 of 10
© 2012 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
Service
Tip:
The trim bezel and HVAC vent assemblies should be removed together – if the vents do not come out with the trim
bezel they are difficult to remove.
• Switch ignition OFF.
• Disconnect and secure negative battery terminal.

Note:
DO NOT pull/pry on trim directly around vents.

Tip:
Interior of vehicle should be at
or near room temperature prior
to removing trim components.
• Verify all three HVAC vents
in the instrument cluster trim
bezel are in the full-open
position.
• Apply protective tape (e.g.
masking tape) to the knee
bolster trim to prevent
damage .

Page 2 of 10
© 2012 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
• Gently pry the lower section
of the trim bezel loose from
the bolster trim.
Note:
Take notice to the location of
the two tabs on the bottom of
the bezel . DO NOT
pry directly against these tabs.
Instead, gently pry the bottom
of the bezel up and over the
knee bolster trim.
• Gently pry the bottom of the
bezel up and over the knee
bolster trim.

• With the locking tabs in front
of the knee bolster trim pull
directly on the bezel by hand
at the 9 o’clock, then the 3
o’clock positions of the
cluster .
Tip:
HVAC vents should pull out
freely with the trim bezel. If they
do not, remove vents from dash
and install onto bezel prior to
reassembly.
• Disconnect the wire harness attached to the emergency flasher switch prior to fully removing the bezel/vent
assembly.
• Remove the upper steering column trim.

Note:
It is not necessary to remove the steering wheel or the lower steering column trim.

Page 3 of 10
© 2012 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
• Remove the instrument
cluster mounting bolts
.

• Carefully pull the
instrument cluster
rearward slightly, and then
tilt the assembly downward
to access the wiring
harness connection
.
Note:
The slack on the harness
connection is limited. Only
pull the cluster out far enough
to access and disconnect the
harness.

Page 4 of 10
© 2012 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
• Release the locking tab on
the connector and unplug
the harness from the back
of the instrument cluster
.

• Remove the instrument
cluster from the vehicle.
• Place the instrument cluster
face up on a clean, sturdy
surface.

Page 5 of 10
© 2012 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
• With the instrument cluster
removed from the vehicle
inspect the seam between
the two instrument cluster
halves .

• If the cluster halves are not
fully seated together gently
press downward on the
cluster. Be sure to press
on the outside edges of the
lens as shown to prevent
damage.
Note:
Do not push directly on lens!
Damage to instrument cluster
will occur if pushing directly on
lens.

Page 6 of 10
© 2012 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
• While pressing down on the
cluster, apply adhesive strip
from kit# 5C0998870, one
strip over the button
housing and one over the
locking tab .
• Perform same procedure
on opposite side of
instrument cluster.
Tip:
A total of four (4) pieces of
adhesive strip from kit# 5C0
998 870 must be applied to the
instrument cluster to complete
repair.

Tip:
In cases where gray tape
may be installed, remove
gray tape and replace with
adhesive strip from kit# 5C0
998 870.

Page 7 of 10
© 2012 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
• Inspect instrument cluster
thoroughly to ensure both
halves are fully seated and
fastened together .
Tip:
With the repair complete, the
seam gap will be
approximately 1mm.

• Reconnect electrical connector to instrument cluster and insert cluster into position.
• Reconnect battery ground cable.
• Check for operation of both buttons on instrument cluster before reinstalling.

• Reinstall the instrument
cluster and reassemble the
vehicle.
• Check for proper
instrument cluster button
operation .

Page 8 of 10
© 2012 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
Warranty

To determine if this procedure is covered under Warranty, always refer to the Warranty Policies and
1)
Procedures Manual
Model(s)

Year(s)

Eng.
Code(s)

Trans.
Code(s)

VIN Range From

VIN Range To

Jetta Sedan

2012

All

All

AJ_CM402958

AJ_CM474080

SAGA Coding
Claim Type:

Use applicable Claim Type

Service Number:

1)

Damage
Code

9025

HST

Damage Location (Depends on
Service No.)

--

Use applicable when indicated
in ElsaWeb (L/R)

0010

Parts Manufacturer

Jetta Sedan

3)

Labor Operation :

ZYS

90251950 = 10 TU

Instrument Cluster Remove and Install
3)

Labor Operation :

70581902 = 30 TU

Instrument Panel Trim Strip Remove and Install
3)

Labor Operation :

90254199 = 20 TU

Instrument Cluster Apply Adhesive Strips (4pc)
Causal Part: Select labor operation

90254199
Diagnostic Time

4)

GFF Time expenditure

01500000 = 00 TU max.

NO

Road Test

01210002 01210004

NO

Technical Diagnosis

0132xxxx = 00 TU max.

NO

Claim Comment: Input “As per Technical Bulletin 2031334” in comment section of Warranty Claim.

Page 9 of 10
© 2012 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
1)

Vehicle may be outside any Warranty in which case this Technical Bulletin is informational only

2)

Code per warranty vendor code policy.

3)

Labor Time Units (TUs) are subject to change with ELSA updates.

4)

Documentation required per Warranty Policies and Procedures Manual.

Required Parts and Tools

Part Description
Repair Kit

Part No:
5C0998870

Quantity
1

No special tools required.

Additional Information
All part and service references provided in this Technical Bulletin are subject to change and/or removal.
Always check with your Parts Dept. and Repair Manuals for the latest information.

Page 10 of 10
© 2012 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.