Technical Bulletin
Model(s)

Year

Eng. Code

Trans. Code

VIN Range From

VIN Range To

Routan

2011-2012

All

All

All

All

Part No:

Quantity per
repair

Estimated

Part Ordering

Parts Description

1.

vehicles

Lower control
arm (Left)

7B0407151E

1

18000

Normal ordering
process

2.

Lower control
arm (Right)

7B0407152E

1

18000

Normal ordering
process

3

Front Brake
Pad Kit

7B0698151F

1

18000

Normal ordering
process

4

Front Wheel
Brake Disc

7B0615301C

2

18000

Normal ordering
process

Snubber

7B0407303A

2

18000

Normal ordering
process

5
.

Condition
46 13 04 December 3, 2013 2033247
Front Brake Judder And / Or Vibration
This bulletin involves installing new right and left front lower control arms, brake linings and resurfacing or
replacing both front brake rotors

Page 1 of 7
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
Technical Background
Vehicle owners may feel brake pedal pulsation, steering wheel shake and/or floor pan vibration.
Note:
th

This bulletin applies to vehicles built before March 30 2012.

Production Solution
th

New improved brake pads and lower control arms introduced March 30 2012.

Service
REPAIR PROCEDURE:
Brake Pads and Rotors
1. Raise and support the vehicle.
2. Remove and replace front brake pads with kit Part No. 7B0698151D, see Repair Manual Group 46, Chassis,
Brake System, Mechanical Components, Removal and Installation, Front Brake Pads in Elsa.
3. Do you have an on-car brake lathe?
a. YES - Proceed to Step #6.
b. NO - Proceed to Step #4 and Step #5, disregard Step #6.
4. Remove both front brake rotors, see Repair Manual Group 46, Chassis, Brake System, Mechanical
Components, Removal and Installation, Front Brake Rotor in Elsa.
5. Install new front brake rotors Part No. 7B0615301C, see Repair Manual Group 46, Chassis, Brake System,
Mechanical Components, Removal and Installation, Front Brake Rotor in Elsa.
6. Using an on-vehicle brake lathe, lightly resurface both front brake discs.

Note:
Follow all resurfacing directions and procedures associated with the equipment used.

Page 2 of 7
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
Lower Control Arm Inspection

Call out 1. Remove the mounting bolt in Fig 1 to access the
cross member hole (Callout 2)
Call out 3. Using a pry bar move the lower control arm so
bushing slots are visible through the cross member hole.
Call out 4. Determine the slot type (long or short) shown in
callout 4.

(Fig. 1) Front Lower Control Arm

Step 1. Inspect the bushing on the right and left lower control
arm as show in (Fig. 2).
Did the bushing have eight slots as shown in call out 2 as
compared to three slots in call out 1?
a. Yes >>> Return the vehicle to the customer.
b. No >>> Proceed to Step 2.
Step 2. Remove and replace the right and left lower control
arm. Refer to Repair Manual/Suspension Wheels Steering /
Front Suspension Removal and installation/Lower Control Arm.
Step 3
1 - Replace Previous Control Arm Bushing (Metal
Substrate Inner)
2 - Retain Current Control Arm Bushing (Plastic
Substrate Inner)
(Fig. 2) Front Lower Control Arm
Page 3 of 7
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
Step 3. With the rear mounting bolt for the lower control arm still
removed, position a pry bar between the crossmember and the
body to lower the upper crossmember mount for snubber
installation (Fig. 3).

Fig. 3 Snubber Installation
Step 4. Prior to installing the snubbers, fold them inside out and
trim the excess inner rib with a razor blade as shown in (Fig. 4).
Return the snubbers to their original state and insert between the
vehicle body and the left and right upper crossmember mount.
With the pry bar removed, install the right and left lower control
arm rear mounting bolts and torque to 115Nm (114 ft. lbs.).

Fig. 4 Trim Snubber

Road test the vehicle for 5 miles.
Did any brake pedal pulsation, steering wheel shake and/or floor pan vibration exhibit.
a. Yes >>> Continue further diagnosis.
b. No >>> Return the vehicle to the customer.

Page 4 of 7
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
Warranty
Note:
All Routan pre and post road test time units are included in the labor operation. Therefore, no road test time units
will appear in the designated area within the warranty table.

To determine if this procedure is covered under Warranty, always refer to the Warranty Policies and
1)
Procedures Manual
Model(s)

Year(s)

Eng. Code(s)

Trans. Code(s)

VIN Range From

VIN Range To

Routan

2011-2012

All

All

All

All

SAGA Coding
Claim Type:

Use applicable Claim Type

1)

HST

Damage Location
(Depends on Service
No.)

CWM2033247

Use applicable when
indicated in Elsa Web
(L/R)

Damage
Service Number:
Code

4636

0010

Parts Manufacturer

Routan

3)

Labor Operation : Replace front brake pads and
brake rotors, and replace Lower control arms,
Install Snubbers

USM

2)

40175699 = 310 TU

3)

Labor Operation : Replace front brake pads and
40174699 = 380 TU
Resurface brake rotors, and replace Lower control
arms, Install Snubbers
3)

46365699 = 60 TU

3)

46504699 = 130 TU

Labor Operation : Replace front brake pads and
brake rotors, Install Snubbers
Labor Operation : Replace front brake pads and
Resurface brake rotors - On vehicle, Install
Snubbers

Page 5 of 7
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
Causal Part:

7B0698151F
Diagnostic Time

GFF Time expenditure

01500000 = 00 TU max.

Road Test

01210002 = 00 TU

4)

NO
NO

01210004 = 00 TU
Technical Diagnosis

01320000 = 00 TU max.

NO

Claim Comment: Input “As per Technical Bulletin 2033247” in comment section of Warranty Claim.
1)

Vehicle may be outside any Warranty in which case this Technical Bulletin is informational only

2)

Code per warranty vendor code policy.

3)

Labor Time Units (TUs) are subject to change with ELSA updates.

4)

Documentation required per Warranty Policy Procedures Manual.

Required Parts and Tools
Part Description

Part No:

Quantity

Front Brake Pad Kit

7B0698151F

1

Front Wheel Brake Disc

7B0615301C

2

Front lower Control Arm (Right)

7B0407152E

1

Front lower Control Arm (Left)

7B0407151E

1

Snubber (Jounce Bumper)

7B0407303A

2

Tool Description

Tool No:

PRO-CUT International ™PFM 9.0

PCIPFM90VW

Hunter Engineering Company Model OCL 400

HUNOCL400VW

Page 6 of 7
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
Additional Information
All part and service references provided in this Technical Bulletin are subject to change and/or removal.
Always check with your Parts Dept. and Repair Manuals for the latest information.

Page 7 of 7
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.