File in Section:

Service Bulletin

Bulletin No.:
Date:

PI0844A
October, 2013

PRELIMINARY INFORMATION
Subject:

Information – Towing/Transport Recommendations for Cadillac ATS and CTS to Avoid
Vehicle Damage

Models:

2013-2014 Cadillac ATS
2014 Cadillac CTS
This PI has been revised to update the Models Section. Please discard PI0844.

Condition/Concern

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When recovering or transporting a Cadillac ATS or CTS, the under vehicle components may be damaged if the
recommended towing and securing steps are not followed.
This damage would not be covered by the vehicle warranty.
Important: DO NOT hook, pull or secure the vehicle using any of the under body or suspension components.
Ensure this information is provided to the towing person(s) or sublet towing company to prevent damage to the
vehicle.

Recommendation/Instructions – Recovery or Transport
1. Recover/transport the vehicle only on a flatbed car carrier. A wheel lift tow truck could damage the vehicle.

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2. Once the vehicle is on the flatbed, secure the vehicle to the bed using a nylon strap type harness over all four
tires. These harnesses must be secured as shown.
3. If it is necessary to use the flat bed mounted winch to recover the vehicle, use the following steps to attach the
vehicle to the recovery winch.

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3.1. Locate the recovery tow eye, secured in the rear compartment storage area.
Note: If the vehicle has not been through the Pre Delivery Inspection (PDI), the hook may be in the plastic bag in the
rear compartment.

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3.2. Carefully open the cover in the front or rear fascia by using the small notch that conceals the tow eye
socket. Use care to not damage the paint.

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3.3. Install the tow eye into the socket by turning it clockwise until it stops.
3.4. Attach the recovery cable to the installed tow eye and load the vehicle on to the flatbed.
3.5. Remove the recovery cable and the tow eye and resecure the tow eye in the rear compartment floor
storage area.
3.6. When the tow eye is removed, reinstall the cover with the notch in the original position.
4. If the vehicle needs to be flat towed at low (parking lot) speeds, use the tow eye as described above. Use
caution and very low speed to prevent damage to the vehicle.