Service Information
Offboard Diagnostic Information System Service (ODIS Service)
Subject: ODIS Service Installation Phase 1 - Preparation &
License Request Instructions (eShop)

Number: VOS-14-31
Date: Dec. 1, 2014

Supersedes VOS-14-16 due to updated information.

Table of Contents
Page

Section
1.0

Introduction - Must Read!

2

1.1

General Information

2

1.2

License Request Process Overview

2

2.0

Process Recommendations

2

3.0

Device Preparation

3

3.1

Diagnostic Device Eligibility

3

3.2

Device Hardware & Network Prerequisites

3

3.3

Supplementary Materials

3

3.4

Assign Device ID

4

3.5

Prepare License & Certificate File Management Folder

4

4.0

License Request (eShop)

5

5.0

Download License File

13

Notes:
• The following procedures must be performed by qualified personnel only!
• Please read these instructions in their entirety before performing these procedures. If you do not
have previous experience loading software or do not understand these instructions,
arrange to have a qualified person perform these procedures.
• Heed all prerequisite requirements and notes, and follow all instruction steps in the Section
order given, including instructions cross-referenced in documents posted on ServiceNet.
• Perform the procedures in an area that is quiet, clean and without distraction or interruption.
• Discard all printed copies of this document after use. Revised versions may be issued at any
time. Always check ServiceNet for the latest version.

Page 1 of 16
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
1.0 – Introduction
1.1 – General Information
The initial installation of ODIS Service on VAS diagnostic devices is broken down into 3 separate
installation instruction “Phases”. Phases 1 through 3 must be performed on one device at a time to
completion prior to using ODIS Service. All Phase instructions are published separately on ServiceNet.
The new device preparation and ODIS Service software license request processes are described in
this document. If an installed license is corrupted, or the original or backup copy of the license file is
misplaced, use these instructions to request and download a replacement license. In these cases, identify
and locate the applicable section from the Table of Contents.
Completion of these Phase 1 instructions on new devices is prerequisite to performing ODIS Service
Installation Phase 2 – Software Installation & Configuration.
The navigation and prompt screenshots described and illustrated in this document apply to eligible VAS
diagnostic devices with Windows® 7 only.

1.2 – License Request Process Overview
• After the recommended personnel and device preparation steps are completed, license requests
are submitted online via the eShop V2.0 application administered by VWAG.
• The online license request must be made using the diagnostic device on which ODIS Service will
be installed. The license file is associated with the diagnostic devices’ unique hardware key.
• The online request process takes approximately 10 minutes.
• Regardless if license requests are made for a single-brand dealer or a dual-brand dealer, only one
license file is needed per device. The license file determines the brand-specific diagnostic data
(single or dual) installed during the ODIS Service installation routine.
• After submission, each license request is reviewed by VWGoA and approved as applicable.
• When the license request is received and approved, confirmation emails are sent to the email
address entered during the request process. (Please ensure that a valid email address is
entered in the request. VWGoA and VWAG are not responsible for misdirected license request
approval emails).
• License requests submitted before 1:00 PM EST are typically approved within three hours.
License requests submitted after 1:00 PM EST may take up to one business day to be
approved.
• When approved, the license file is downloaded from eShop to the diagnostic device.

2.0 – Process Recommendations
Individuals tasked with device preparation and license requests must be competent with Windows
operating system fundamentals, software installation and configuration, and have access to the eShop
and eCRMS applications on vwhub & ServiceNet. Access to an email account is also required. We
recommend that the same individual perform the entire installation process:
1.
2.
3.
4.

Prepare the device, request the license and manage the license file (Phase 1)
Install and configure the ODIS Service software (Phase 2)
Request and install the ODIS Service security certificate (Phase 3)
Set up the Infomedia functions where applicable.
Page 2 of 16

© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
3.0 – Device Preparation
Checkboxes are provided throughout this document to note fulfilled prerequisites and completed sections.

3.1 – Diagnostic Device Eligibility
The following VAS diagnostic devices are currently eligible for ODIS Service installation


Model Number

Type

Notes

VAS 6150A
VAS 6150B

Laptop

VAS 6150C
VAS 6160
VAS 6160A

Tablet

Eligible VAS diagnostic device must
either be upgraded from Windows XP
to Windows 7 using the VWGoA
supplied DVDs, or has Windows 7
installed from new.

ATTENTION!
Installation on commercially available laptop and tablet devices is not supported. License
requests for non VAS-diagnostic devices are rejected.

3.2 – Device Hardware & Network Prerequisites









ONE eligible device chosen as specified above.
Required Microsoft® Internet Explorer (IE) version: IE 9*
Device must have a functional CD/DVD drive and USB functions.
Network connection via Ethernet cable or WLAN enabled.
Antivirus software temporarily disabled (where applicable).
Device connected to A/C power adapter and booted to Windows desktop.
VAS Diagnostic Tablets: Connect USB mouse and keyboard for easier input.

*ATTENTION!
License requests from IE10 or IE11 are not possible. For details refer to Service Information –
ODIS Service document title: Microsoft® Internet Explorer Version Requirement - Configure
Windows® 7 Updates

3.3 – Supplementary Materials
Error-free license requests and software installations rely on identifying all individual devices in service.
To enable this, we recommend obtaining the following:




Self-adhesive labels.
Optional: Permanent marker.

Continued …4/
Page 3 of 16
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
3.4 – Assign Device ID



Existing diagnostic device: To request a replacement license, the previously-assigned device ID
will suffice. Skip to Section 3.5 below.



New diagnostic device: Assign a device ID using the method suggested below:

1. Apply a self-adhesive label to the new device in a clean, conspicuous area.
2. Mark the new devices’ model designation along with a numeric descriptor on the label as per the
following suggestion:
•

6150C_1, 6160A_1 (The underscore 1 indicates only one of each device is in service).

•

6150C_1, 6150C_2, 6150C_3 etc. (The underscore numbers indicate more than one of the
same device are in service).

If self-adhesive labels are not available, neatly mark the device ID on the device with permanent marker.

3.5 – Prepare License & Certificate File Management Folder
The diagnostic devices’ alpha-numeric hardware key is determined and recorded during the eShop
license request process.
When available, the license and certificate files are downloaded and stored in a prepared folder on the
diagnostic device’s Windows desktop prior to their installation during Phase 2 and Phase 3.
Following is a suggested method to prepare the folder etc. for the license and certificate files, and record
the device hardware key for retrieval later.
1. Create an empty folder on the Windows desktop: right-click > New > Folder
2. Name the folder with the device ID either previously-assigned or newly-assigned in Section 3.4. This
folder is referenced throughout the remaining instructions as the “device folder”.
3. Open the device folder and create two subfolders: Name one folder “License” and the other folder
“Certificate”.
4. Create a Text document in the device folder: right-click > New > Text document. Save the
document as: “Hardware Key”.

Device folder example:

Device Preparation steps completed. Proceed to Section 4.0 – Page 5.

Page 4 of 16
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
4.0 – License Request (eShop)
Prerequisites:




All Section 3.0 - Preparation steps completed!
Reminder: The diagnostic device on which ODIS Service will be installed must be used to
make the license request.

1. Launch Internet Explorer (IE9 required) and logon to vwhub
2. Go to My Page or Service > Related Sites.
3. Click on the link to ODIS eShop.
Note:
First time users of eShop are prompted to register first before proceeding. Click the Registration
icon and fill in the required information. When done, click the Register button, confirm the entered
information, and then click Back to home page.
4. Check the eShop version displayed below the Navigation menu: Must be 2.000 or higher:
5. Click the Products Overview Icon:

Continued …6/

Page 5 of 16
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
6.

Select Offboard Diagnostic System Service via the Action arrow icon: If two selections appear as
illustrated below, select either one:

7. Click the shopping cart icon for a brand product. Wait a moment, and then proceed as applicable:




Single-brand dealer: Click To the basket:
Dual-brand dealer: Click the additional brand shopping cart icon, wait a moment, and then click
To the basket:

Continued …7/
Page 6 of 16
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
Note:
Dual-brand dealers must ALWAYS select both brand products during the request process!
8. Click To the order:

DO NOT change the Quantity dropdown value ( 1 ):

9. Click the hardware key icon (

) for a brand product as illustrated:

Continued …8/
Page 7 of 16
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
10. Click Run:

11. Click Run:

12. Click OK. The alpha-numeric hardware key is saved in Windows “clipboard” memory:

13. Right-click a Hardware key entry field for a Brand product and Paste the hardware key (saved in
clipboard memory) into the field:

Continued …9/
Page 8 of 16
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
14. Right-click the computer designation/description field for the same Brand product and Paste the
hardware key into the field:

15. Dual-brand requests: Repeat steps 13 and 14 to populate (Paste) the hardware key in the
remaining Brand Hardware key AND computer designation entry fields as illustrated:

Page 9 of 16
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
16. Minimize the Internet Explorer window with the current eShop session.
17. Restore the device folder view and Open the Hardware Key text document created earlier:

18. Paste the hardware key (still saved in clipboard memory) as text into the Hardware Key document.
19. Save and Minimize the document.
20. Minimize the device folder view.
21. Restore the Internet Explorer window with the current eShop session.
22. Confirm the hardware key is saved in All Hardware key AND computer designation entry fields as
illustrated, and then click To the order:

IMPORTANT!
All Hardware key AND computer designation entry fields MUST BOTH contain the hardware
key from the device before proceeding with the next steps.

Page 10 of 16
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
23. Confirm that the requested products appear in the top portion of the Order (delivery data) display.
24. Check the I accept the general terms of business selection, enter the email address to which the
license request confirmation emails will be sent, and then click Check order:

25. Confirm the highlighted email address, and then click Order to submit the license request:

[email protected]

Continued …12/

Page 11 of 16
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
26. Click the Order (HTML) link:

27. Locate and note the Order Number from the HTML document.
28. Restore the Hardware Key document previously saved and minimized.
29. Record the order number and request date in the Hardware Key document for future reference.
Optional: Select, Copy and Paste the contents of the Order HTML document into the text document.
30. Save and Close the Hardware Key document, and Close the device folder.
31. Close the Order HTML document.
32. From the eShop Navigation menu, click To the dealer portal:

33. From the Dealer portal, click Logout and then Close Internet Explorer.
License Request steps completed. Proceed to Section 5.0 – Page 13.
ATTENTION!
In order to prevent license file installation errors during Installation Phase 2, it is imperative that
each hardware key is accurately associated with a device ID and license request order number.

Accurate record-keeping now will prevent problems and delays later!
Page 12 of 16
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
5.0 – Download License File
Two emails are sent to the email address entered in the license request:



The first email confirms that the license request is staged for review and approval.

Followed thereafter by…



A second email which notifies that the license request is approved.
Sample:

If a request is submitted for a non-authorized device or the hardware key is missing from the request,
license request denials are sent via the second email.
ATTENTION!
WAIT until the license approval notification email is received before proceeding with the
following procedure.
After the license approval notification email is received, proceed as follows:
1. Note the order number and date from the approval notification email.
2. Retrieve the diagnostic device on which the license request was made.
3. From the Windows desktop, locate and Open the previously-prepared device folder.
4. Open the Hardware Key document created earlier:

5. Confirm that the order number recorded in the Hardware Key document is the same as that in the
license approval notification email, and then Close the document.
6. Launch Internet Explorer and logon to vwhub.
7. Go to My Page or Service > Related Sites.
8. Click on the link to ODIS eShop.
Continued …14/
Page 13 of 16
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
9. From the eShop Navigation menu, select License:

10. Confirm that the Creation date of the available license matches that in the approval notification
email, then click the File download arrow:

US-CDNXXXXX

Continued …15/
Page 14 of 16
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
11. Click the dropdown selection arrow:

12. Select Save As:

13. Navigate to the Desktop, and then locate and Open the device folder.
14. Open the License subfolder:

15. Click Save:

Continued …16/
Page 15 of 16
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
16. From the eShop Navigation menu, click To the dealer portal:

17. From the Dealer portal, click Logout and then Close Internet Explorer.
Notes:
• Please ensure that the device’s license.dat file was successfully saved in the License
subfolder. If the license file was not successfully saved, repeat Steps 6 through 15.
• Do not proceed to Installation Phase 2 if the license is not downloaded and saved as
specified above. The saved license file will be accessed and installed during the ODIS
Service Installation Phase 2 - Software & Configuration process.
• Do not double-click on the license file (to open it) in its saved location!
License Request and License File Download steps completed.
Proceed with Installation Phase 2. Refer to Service Information – ODIS Service document title:
ODIS Service Installation Phase 2 – Software Installation & Configuration Instructions.

Page 16 of 16
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.