Service Information
Offboard Diagnostic Information System Service (ODIS Service)
Subject: ODIS Service Installation Phase 1 - Preparation &
License Request Instructions (eShop)

Number: VOS-14-05
Date: Feb. 25, 2014

Supersedes VOS-14-02 due to additional information.

Table of Contents
Page

Section
1.0

Introduction - Must Read!

2

1.1

General Information

2

1.2

License Request Process Overview

2

2.0

Process Recommendations

2

3.0

Device Preparation

3

3.1

Diagnostic Device Eligibility

3

3.2

Device Hardware and Network Prerequisites

3

3.3

Supplementary Materials

3

3.4

Assign Device ID

4

3.5

Prepare USB Flash Drive

4

4.0

License Request (eShop)

5

5.0

License File Management (USB Flash Drive)

14

Notes:
• The following procedures must be performed by qualified personnel only!
• Please read these instructions in their entirety before performing these procedures. If you do not
have previous experience loading software or do not understand these instructions,
arrange to have a qualified person perform these procedures.
• Heed all prerequisite requirements and notes, and follow all instruction steps in the Section
order given, including instructions cross-referenced in documents posted on ServiceNet.
• Perform the procedures in an area that is quiet, clean and without distraction or interruption.
• Discard all printed copies of this document after use. Revised versions may be issued at any
time. Always check ServiceNet for the latest version.

Page 1 of 14
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
1.0 – Introduction
1.1 – General Information
The initial installation of ODIS Service on VAS diagnostic devices is broken down into 3 separate
installation instruction “Phases”.
All Phases (1 through 3) must be completed in order, on one device at a time through to completion
prior to using ODIS Service. All installation phase documents are published separately on ServiceNet.
The device preparation and license request processes are described in this document. If an installed
license is corrupted, or the original or backup copy of the license file is misplaced, use these instructions to
request a replacement license.
Completion of these Phase 1 instructions is prerequisite to performing ODIS Service Installation Phase 2
– Software Installation & Configuration.

1.2 – License Request Process Overview
• After the recommended personnel and preparation steps are completed, license requests are
submitted online via the eShop application administered by VWAG.
• An ODIS Service license request must be made via eShop for a diagnostic device based on its
unique hardware key.
• The online license request must be made using the diagnostic device on which ODIS Service will
be installed. The online process takes approximately 10 minutes.
• Regardless if license requests are made for a single brand franchise or a dual brand franchise,
only one license file is needed per device. The license file determines the installation of brandspecific diagnostic data (single or dual).
• After submission, each license request is reviewed by VWGoA and approved as applicable.
• License files are delivered to the email address entered in the request. Please ensure that a valid
email address is entered / confirmed in the request. VWGoA and VWAG are not responsible for
misdirected license file delivery emails.
• License requests submitted before 1:00 PM EST will be approved along with license file delivery
within three hours. License requests submitted after 1:00 PM EST may take up to one
business day to be approved along with license file delivery.

2.0 – Process Recommendations
Individuals tasked with device preparation and license requests specified here must be competent with
Windows fundamentals, computer software installation and configuration, and have access permission to
the eShop and eCRMS applications on vwhub & ServiceNet.
Access to an email account is also required.
We recommend that the same individual perform the entire installation process: Prepare the devices,
request the license and manage receipt of the license file (Phase 1), install and configure the ODIS
Service software (Phase 2), request and install the ODIS Service security certificate (Phase 3) and
Infomedia Setup where applicable.
The directory navigation and prompt screenshots in this document are from Windows 7. Directory
navigation etc. in Windows XP is similar; however, installers must be aware of the equivalencies where
they may differ. Ask your dealership systems administrator or IT professional for assistance if necessary.
Page 2 of 14
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
3.0 – Device Preparation
Checkboxes are provided throughout this document to note fulfilled prerequisites and completed sections.

3.1 – Diagnostic Device Eligibility
The following VAS diagnostic devices are currently eligible for ODIS Service installation:



Model Number

Type

Notes:

VAS 5051B

Console

• Windows XP only!
• Minimum 1GB standard or upgraded RAM

VAS 5052A

Tablet

VAS 6150

Laptop

• Windows XP only!

VAS 6150A
VAS 6150B

Laptop
• Windows XP or Windows 7

VAS 6150C
VAS 6160
VAS 6160A

Tablet

ATTENTION!
Installation on commercially available laptop and tablet devices is not supported. License
requests for devices other than those specified above are rejected.

3.2 – Device Hardware & Network Prerequisites








ONE eligible device chosen as specified above.
Device must have a functional CD/DVD drive and USB functions.
Network connection via Ethernet cable or WLAN enabled.
Antivirus software temporarily disabled (where applicable).
Device connected to A/C power adapter and booted to Windows desktop.
VAS Diagnostic Tablets: Connect USB mouse and keyboard for easier input.

3.3 – Supplementary Materials
Error-free license requests and software installations rely on identifying individual devices, recording
individual device information, and management of the license file prior to software installation (Phase 2).
To enable this, we recommend obtaining the following:





Self-adhesive stickers or labels to mark new devices.
One USB flash drive (empty recommended)
Optional: Permanent marker

Continued… 4/
Page 3 of 14
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
3.4 – Assign Device ID
If the device is an existing one where a replacement license is requested, the previously-assigned device
ID will suffice. Skip to Section 3.5 below.
If the device is new, assign a device ID using the method suggested below:
1. Apply a self-adhesive label to device in a clean, conspicuous area.
2. Mark the device model designation along with a numeric descriptor on the label as per the following
suggestion:
• 6150C_1, 6160A_1 = only one of each device in workshop service
• 6150C_1, 6150C_2, 6150C_3 etc. = three 6150C laptops in workshop service.
If self-adhesive labels are not available, neatly mark the device ID with permanent marker.

3.5 – Prepare USB Flash Drive
The diagnostic devices’ alpha-numeric hardware key must be determined and recorded during the eShop
license request process. The hardware key is specific to each individual diagnostic device and is
associated with the ODIS Service license file.
When received, the license and certificate files that are specific to the device must be stored along with
the recorded hardware key on a USB flash drive.
Following is a suggested method to prepare folders for the license and certificate files, and record the
device hardware key.
1. Insert a USB flash drive into the diagnostic device.
2. Open the USB flash drive directory.
3. Create an empty folder and name it with the device ID assigned in Section 3.4.
4. Open the device ID folder and create two subfolders: Name one folder “License” and the other
folder “Certificate”.
5. Create a new Text or Rich Text document. Close and Save document as: “Hardware Key”
When received, the license and certificate files are deposited in their respective folders. The
hardware key and order number is also recorded in the prepared document. Example:

6. Minimize the device ID folder view in the USB directory.
Device Preparation steps completed. Proceed to Section 4.0 – Page 5.

Page 4 of 14
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
4.0 – License Request (eShop)
Prerequisites:




All Section 3.0 - Preparation steps completed!
Reminder: The license request must be made using the diagnostic device where ODIS
Service will be installed. The saved license file is retrieved during installation Phase 2.

1. Launch Internet Explorer and logon to ServiceNet.
2. Navigate to: Workshop Equipment > Offboard Diagnostic Information System Service (ODIS
Service).
3. Optional: Logon to vwhub and go to My Page or Service > Related Sites.
4. Click on the link to ODIS eShop.
Note:
First time users of eShop are prompted to register first before proceeding. Click the Registration
icon and fill in the required information. When done, click the Register button, confirm the entered
information, and then click Back to home page.
5. From the Navigation sidebar menu, click Products, OR click the Products Icon:

6.

From the Products display, review the available US/CDN software subscription products by brand.
Notes:
• eShop logons for single brand dealers show only one selectable brand “product”. eShop
logons for dual brand dealers show both selectable brand “products”.
• Dual brand dealers must always select both brand products during the request process!

Continued… 6/
Page 5 of 14
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
6. Click the shopping cart icon for a brand product, and then wait a moment:
If a request for a single brand dealer is made, click To shopping cart, or…

…if a request for a dual brand dealer is made:
Click the additional brand shopping cart icon, wait a moment, and click To shopping cart:

Continued… 7/
Page 6 of 14
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
7. Click For ordering.

8. Click the hardware key icon (

DO NOT change the Quantity dropdown value ( 1 ):

) for the first brand product as illustrated:

Page 7 of 14
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
9. Click Run as applicable:

or…

10. Click Run as applicable:

or…

11. Click OK. The alpha-numeric hardware key is saved in Windows “clipboard” memory:

Continued… 9/
Page 8 of 14
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
12. Left click the first Hardware key entry field, then Paste the hardware key in the field as illustrated:

13. Left click the first computer name field. Wait while the hardware key automatically populates the field.
If the key does not automatically populate the field, Paste the hardware key.

Page 9 of 14
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
14. For dual Brand requests, repeat steps 12 and 13 to populate (Paste) the hardware key in the
remaining Brand hardware key and computer name entry fields as illustrated:

15. Minimize the Internet Explorer window with the current eShop session.
16. Restore the device ID folder view in the USB directory window:

17. Open the “Hardware key” document created earlier.
18. Paste the hardware key (saved in clipboard memory) into the document.
19. Save and Minimize the document.
20. Minimize the USB directory window
21. Restore the Internet Explorer window with the current eShop session.

Continued… 11/
Page 10 of 14
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
22. Confirm the hardware key is saved in All Hardware key / computer name entry fields as illustrated,
and then click Continue:

ATTENTION!
All Hardware key AND computer name entry fields MUST contain the hardware key from the
device where the license request is made.
License requests with Hardware key / computer name fields containing any information other
than the hardware key are rejected!

Continued…12/
Page 11 of 14
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
23. Confirm that the requested products appear in the top portion of the Order (delivery information)
display.
24. Check the I accept the general terms of business selection, enter the email address to which the
license file will be delivered in the mandatory field, and then click Check the order:

[email protected]

25. Confirm the saved email address. Click Order to submit the license request:

[email protected]

Page 12 of 14
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
26. Click on Order confirmation (HTML):
Note:

DO NOT click on Order confirmation (PDF)! A prompt to accept a German language Adobe
Acrobat license may appear and the screen may lock.

27. Locate and note the Order Number from the HTML document.
28. Restore the “Hardware key” document previously created.
29. Record the order number and request date in the hardware key document for future reference.
ATTENTION!
In order to prevent license file installation errors during Installation Phase 2, it is imperative that
each hardware key is accurately associated with a device ID and license request order number.

Accurate record-keeping now will prevent problems and delays later!
30. Close the order confirmation HTML and hardware key document.
31. From the Navigation menu, click To the dealer portal.
32. From the Dealer portal, click Logout and then Close Internet Explorer.
33. Safely remove / eject the USB flash drive and retain for the license file management steps that follow.
License Request steps completed. Proceed to Section 5.0 – Page 14.

Page 13 of 14
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
5.0 – License File Management (USB Flash Drive)
Two separate emails are sent to the email address entered in the license request.
The first email confirms receipt of the request and submission for approval. When the request is approved,
a second email is sent that includes the license file as an attachment.
ATTENTION!
The email containing the license file may be titled: “Offboard Diagnostic Information
System certificate”.
The “certificate” terminology in the email title is in error, and must not to be confused
with the Security Certificate process described in Installation Phase 3.
On receipt of the license file email, proceed as follows:
1. Note the order number from the email.
2. Insert the prepared USB flash drive on the PC or laptop running the email program.
3. Open the USB directory.
4. Locate and Open the device ID folder and prepared “Hardware key” document.
5. Confirm that the order number recorded in the hardware key document matches the order
number in the license file delivery email.
6. If the order numbers match, Copy the license file (license.dat) attachment from the email
7. Paste the license file into the “License” subfolder.
8. Close all documents and folders.
9. Safely remove / eject the USB flash drive and retain for Installation Phase 2.
License Request and File Management steps completed. Proceed with installation Phase 2.
Refer to Service Information – ODIS Service document title: ODIS Service Installation Phase 2 –
Software Installation & Configuration Instructions.

Page 14 of 14
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.