Bulletin No.: 12332A
Date: February 2013

Recall Bulletin

F/CMVSS NONCOMPLIANCE RECALL
SUBJECT:

Ignition Key Retention

MODELS:

2013 Chevrolet Express
2013 GMC Savana

This bulletin has been revised to include a copy of the customer letter. Please discard all
copies of bulletin 12332.
All involved vehicles that are in dealer inventory must be held and not delivered to customers,
dealer traded, or used for demonstration purposes until the repair contained in this bulletin has
been performed on the vehicle.
NOTE: When customers call to schedule an appointment for this recall, obtain the VIN so that
parts can be ordered and available on the day of their appointment. Also, remind the
customer to bring all of the vehicle keys on the day of their appointment. Once the new ignition
lock cylinder is installed, the old keys will no longer start the vehicle.
CONDITION
General Motors has decided that certain 2013 model year Chevrolet Express and GMC
Savana vehicles fail to conform to Federal/Canada Motor Vehicle Safety Standard 114, for
ignition key retention. These vehicles have a condition where the ignition key can be removed
from the ignition when it is not in the OFF position. This could allow theft of the vehicle or
unintended movement of the vehicle, resulting in a possible crash.
CORRECTION
Dealers are to replace the ignition lock cylinder and the associated keys.
VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle
History screen in GM Global Warranty Management system. Dealership service personnel
should always check this site to confirm vehicle involvement prior to beginning any required
inspections and/or repairs. It is important to routinely use this tool to verify eligibility because
not all similar vehicles may be involved regardless of description or option content.
Copyright 2013 General Motors. All Rights Reserved.

Page 2

February 2013

Bulletin No.: 12332A

For dealers with involved vehicles, a listing with involved vehicles containing the complete
vehicle identification number, customer name, and address information has been prepared
and will be provided to US and Canadian dealers through the GM GlobalConnect Recall
Reports, or sent directly to export dealers. Dealers will not have a report available if they have
no involved vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle
Registration Records. The use of such motor vehicle registration data for any purpose other
than follow-up necessary to complete this recall is a violation of law in several
states/provinces/countries. Accordingly, you are urged to limit the use of this report to the
follow-up necessary to complete this recall.
PART INFORMATION
IMPORTANT: IGNITION LOCK CYLINDERS ARE VIN SPECIFIC. DO NOT use on any
vehicle other than the one with the matching VIN. The keys will NOT operate the door
locks if the cylinder is placed in another vehicle.
Ignition lock cylinders and keys are to be obtained by sending an email to Strattec at
[email protected]. Cylinders and keys will be shipped to dealers at no-charge.
Four keys will be shipped with each cylinder.
Note: Ignition lock cylinders will be shipped precoded.
Note: The door locks will not require replacement. The new keys will operate the
existing door locks.
The following must be included in the email:


Dealership Name



Shipping Address



Contact Person



Contact Email Address



Contact Telephone Number



Full 17-character vehicle identification number (VIN)

SERVICE PROCEDURE
Note: Ignition lock cylinder will be shipped precoded.
Note: The door locks will not require replacement. The new keys will operate the existing
door locks.
1.

Remove the ignition lock cylinder. Refer to Ignition Lock Cylinder Replacement in SI.

2.

Install a new ignition lock cylinder and relearn keys. Refer to Ignition Lock Cylinder
Replacement and Adding Keys in SI.

3.

Technicians must email [email protected] with the VIN indicating they have
completed the recall. This will allow the keycodes to be updated in the keycode look-up
system for future need. Dealer should include VIN, BAC, and Recall number (12332) in
the email subject line.

Page 3

February 2013

Bulletin No.: 12332A

COURTESY TRANSPORTATION – For US and Canada
The General Motors Courtesy Transportation program is intended to minimize customer
inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited
Warranties. The availability of courtesy transportation to customers whose vehicles are within
the warranty coverage period and involved in a product program is very important in
maintaining customer satisfaction. Dealers are to ensure that these customers understand
that shuttle service or some other form of courtesy transportation is available and will be
provided at no charge. Dealers should refer to the General Motors Service Policies and
Procedures Manual for Courtesy Transportation guidelines.
WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below.
Labor
Code
V2741

Description
Replace Ignition Lock Cylinder (inc relearn)

Labor
Time
0.7

Net
Item
*

* Ignition lock cylinders are being provided to dealers at no-charge. Dealers are to only submit
for the applicable Mark-Up or Landed Cost (Export) of the ignition lock cylinder.
CUSTOMER NOTIFICATION – For US and Canada
General Motors will notify customers of this recall on their vehicle (see copy of customer letter
included with this bulletin).
CUSTOMER NOTIFICATION – For Export
Letters will be sent to known owners of record located within areas covered by the US National
Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify
customers using the attached sample letter.
DEALER RECALL RESPONSIBILITY – For US and Export (US States, Territories,
and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used
item of motor vehicle equipment (including a tire) covered by this notification under a sale or
lease until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject
to a recall of this type must be adequately repaired within a reasonable time after the customer
has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima
facie evidence of failure to repair within a reasonable time. If the condition is not adequately
repaired within a reasonable time, the customer may be entitled to an identical or reasonably
equivalent vehicle at no charge or to a refund of the purchase price less a reasonable
allowance for depreciation. To avoid having to provide these burdensome remedies, every
effort must be made to promptly schedule an appointment with each customer and to repair
their vehicle as soon as possible. In the recall notification letters, customers are told how to
contact the US National Highway Traffic Safety Administration if the recall is not completed
within a reasonable time.
This bulletin is notice to you that the new motor vehicles included in this recall may not
comply with the standard identified above. Under Title 49, Section 30112 of the United

Page 4

February 2013

Bulletin No.: 12332A

States Code, it is illegal for a dealer to sell a new motor vehicle which the dealer knows
does not comply with an applicable Federal Motor Vehicle Safety Standard. As a
consequence, if you sell any of these motor vehicles without first performing the recall
correction, your facility may be subject to a civil penalty for each such sale.
DEALER RECALL RESPONSIBILITY - All
All unsold new vehicles in dealer's possession and subject to this recall must be held and
inspected/repaired per the service procedure of this recall bulletin before customers take
possession of these vehicles.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless
of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for
which there is no customer information indicated on the dealer listing, are to be contacted by
the dealer. Arrangements are to be made to make the required correction according to the
instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin
for your use in contacting customers. Recall follow-up cards should not be used for this
purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in
your facility for service in the future, you must take the steps necessary to be sure the recall
correction has been made before selling or releasing the vehicle.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that
may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools,
equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to
your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

Page 5

February 2013

Bulletin No.: 12332A
February 2012

Dear General Motors Customer:
This notice is sent to you in accordance with the requirements of the National Traffic and
Motor Vehicle Safety Act.
General Motors has decided that certain 2013 model year Chevrolet Express and GMC
Savana vehicles fail to conform to Federal/Canada Motor Vehicle Safety Standard 114, for
ignition key retention. As a result, GM is conducting a recall. We apologize for this
inconvenience. However, we are concerned about your safety and continued satisfaction with
our products.

IMPORTANT




Your vehicle is involved in recall 12332.
Schedule an appointment with your GM dealer.
This service will be performed for you at no charge.

Why is your
vehicle being
recalled?

Your vehicle may have a condition where the ignition key can be
removed from the ignition when it is not in the OFF position. This
could allow theft of the vehicle or unintended movement of the
vehicle, resulting in a possible crash.

What will we
do?

Your GM dealer will replace the ignition key cylinder and keys. This
service will be performed for you at no charge. Because of service
scheduling requirements, it is likely that your dealer will need your
vehicle longer than the actual service correction time of
approximately 45 minutes.
If your vehicle is within the New Vehicle Limited Warranty, your
dealer may provide you with shuttle service or some other form of
courtesy transportation while your vehicle is at the dealership for
this repair. Please refer to your Owner Manual and your dealer for
details on courtesy transportation.

What should
you do?

You should contact your GM dealer to arrange a service
appointment as soon as possible. This will allow your dealer to
order and have the necessary parts on the date of your
appointment. Your dealer will need the 17-character Vehicle
Identification Number (VIN) from your vehicle, which can be found
at the top of this letter.
Please remember to bring all of the vehicle keys with you on
the day of your scheduled appointment.
.

Do you have
questions?

If you have questions or concerns that your dealer is unable to
resolve, please contact the appropriate Customer Assistance
Center at the number listed below.

Page 6

February 2013

Division

Number

Chevrolet
GMC
Guam
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

1-800-630-2438
1-866-996-9463
1-671-648-8450
1-800-496-9992
1-800-496-9993
1-800-496-9994

Bulletin No.: 12332A
Text Telephones
(TTY)
1-800-833-2438
1-800-462-8583

If after contacting your dealer and the Customer Assistance Center, you are still not satisfied
we have done our best to remedy this condition without charge and within a reasonable time,
you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200
New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at
1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.safercar.gov. The National
Highway Traffic Safety Administration Campaign ID Number for this recall is 13V010.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a
copy of this notice to the lessee within ten days.
Jim Moloney
General Director,
Customer and Relationship Services
GM Recall #12332