CHRYSLER GROUP LLC

WARRANTY BULLETIN
TO: Dealer Principal, Service Manager,

NO:

Service Advisor, and Warranty Claims
Administrator

DATE· May 28, 2014

SUBJECT: Fast Feedback Program Select Components-2015 Ram ProMaster

FOR: All U.S. Dealers

D-14-10

All U. S. Business Centers

PURPOSE:
To announce a Fast Feedback Program for replacing or repairing the following components
on the 2015 Ram ProMaster (VF) in an effort to collect, monitor and correct quality issues in a
timely and efficient matter.

•
•

M40AMT DDCT Transmission
3.0L 1-4 Diesel Engine

Note: At the end of this Fast Feedback program, the authorization for a Long Block or
complete engine or transmission I transaxle replacement must be secured by submitting a
Powertrain Pre-Authorization Request. Refer to Warranty Bulletin D-13-03 and D-13-04 for
further guidelines.

Model affected:
2015 Ram ProMaster (VF)

TIMING:
May 28, 2014- December 19, 2014

ACTION:
When customer input and technician diagnosis suggests an engine I transmission defect,
drivability or electronic issue, the dealer must:
•

Review the nature of the problem and perform all necessary diagnostics.

•

Contact the STAR Center at 1-800-850-7827 and review the details of the problem and
the diagnostics. Note: All parts needed for these repairs will be "order restricted"
during the term of this program. If these need replacement, please contact the STAR
Center for critical warranty information.

•

If an engine I transmission repair is necessary, you will be advised by STAR of any
special instructions regarding component removal and return.

-----------CHRYSLER GROUP LLC

•

To avoid damage and fluid spills, all returned parts must be shipped in the same
container provided with the new replacement part.

NOTE: DO NOT disassemble the engine or transmission without prior approval from
STAR. Any unauthorized internal engine/transmission disassembly is subject to a
complete or partial claim chargeback based upon the circumstances.
All replaced eng ine / tra nsmiss ion assemblies must be returned using UPS (Heavy)
transportation. A STAR Center representative wi ll in itiate the Fast Track process to ensure
proper component packaging and return.
DO NOT return eng ines I tra n-smiss ions via DDS .

ADDITIONAL INFORMATION:
Note : It is possible for a vehicle to have multiple parts on restriction .
Alternate transportation reimbursement requests can be submitted on the same claim as the
warranty repair.

Please ensure that all affected dealership personnel are aware of this bulletin.

WARRANTY OPERATIONS

Chrysler Group LLC reserves the right to change any or all of the ru les set forth in the Dealer Policy Manual and the Warranty Administration Manual by means of Warranty Bulletins and

also by making the amended manual available to you on DealerCONNECT.