Technical Service Bulletin
PSS 96 Lane Change Assistant "Sensors Blocked" warning in DIS
96 13 60 2033943/1 May 23, 2013.
Model(s)

Year

A4/S4

2013

allroad

2013

A5/S5/RS 5

2013

VIN Range

Vehicle-Specific Equipment

All

Lane Change Assistant

Condition
Customer complaint:
• Audi Lane Change Assistant (Side Assist) deactivates or is sporadically inoperative when the vehicle is driven in
slow-moving, stop-and-go traffic or when it is driven for long periods of time on open roads that have no traffic.
• A warning message is seen in the instrument cluster driver
information system stating “Audi side assist unavailable:
Sensors blocked”.

Figure 1. Audi Side Assist warning in DIS
• The system is able to be activated approximately ten minutes after the traffic condition is removed, or after an
ignition cycle.

© 2013 Audi of America, Inc.

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin
Workshop findings:
• Audi Lane Change Assistant can be activated without issue.
• No obstructions can be found.
• One or both of the following DTCs is stored in the Lane Change Assistance control module, J769 (address word
3C):
• DTC C1114F3 (Lane change assistance control module Restricted view Sporadic)
• DTC C1115F5 (Lane change assistance control module 2 Restricted view Sporadic)
• No damage is found to the rear bumper area, inside and
outside (Figure 2) (If any damage is found, it is not covered
under warranty).

Figure 2. Mounting bracket for one of the ECUs.
• The control unit mounting brackets are securely fastened to
the lower rear bumper, and they are not lose or broken
(Figures 3 and 4).
If a loose bracket is found, repair as necessary using the
ElsaWeb Repair Manual. Submit a separate warranty claim,
as this TSB does not cover this repair.

Figure 3. Mounting bracket broken

Figure 4. Mounting bracket loose
© 2013 Audi of America, Inc.

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin
Technical Background
The software of the Lane Change Assistance control module can deactivate the Audi Side Assist system in certain
normal driving conditions because the nature of these driving conditions make it difficult for the Audi Side Assist
system to track vehicles. For example:
• When the vehicle is driven in stop-and-go traffic at low speeds for an extended period of time.
• When the vehicle is driven for a long distance on an open road without vehicles or other objects within the view
of the radar system.

Production Solution
The software is being optimized to allow for improved performance.

Service
1. Erase DTC(s).
2. Diagnose the vehicle according to the instructions listed below. If customer’s vehicle condition matches the
condition listed in the Technical Background of this PSS TSB, explain to the customer that a solution is
forthcoming and that no repairs are necessary at this point.
3. Do not replace any components for this condition since this will not resolve the customer’s concern.
4. Create a PSS record in the PSS application
via the hyperlink in Accessaudi.com (Figure
1) or Technical Assistance page in Elsa
(Figure 2).

Figure 1. Related Sites section on Accessaudi.com landing page

© 2013 Audi of America, Inc.

Page 3 of 4

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin

Figure 2. Technical Assistance page

Warranty
Claim Type:

Use applicable claim type. If vehicle is outside any warranty, this Technical Service Bulletin
is informational only.

Service Number:

9635

Damage Code:

0039

Diagnostic Time:

GFF

0150 0000

Time stated on
diagnostic protocol
(Max 20 TU)

Road test prior to service procedure

No allowance

0 TU

Road test after service procedure

No allowance

0 TU

Technical diagnosis at dealer’s discretion
(Refer to Section 2.2.1.2 and Audi Warranty Online for DADP allowance details)
Claim Comment:

As per TSB #2033943/1

All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.

Additional Information
All parts and service references provided in this TSB are subject to change and/or removal. Always check with
your Parts Department and service manuals for the latest information.

© 2013 Audi of America, Inc.

Page 4 of 4

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.