Technical Bulletin
Model(s)

Year(s)

Eng. Code(s)

Trans. Code(s)

VIN Range From

VIN Range To

(A5) Jetta
Wagon

2009

All

DSG (02E)

All

All

(A5) Golf

2009

All

DSG (02E)

All

All

(A5) Jetta Sedan

2009-2010

All

DSG (02E)

All

All

(A6) Jetta
SportWagen,
Golf Wagon

2010-2012

All

DSG (02E)

All

All

Passat, CC

2009-2012

All

DSG (02E)

All

All

Eos

2009-2012

All

DSG (02E)

All

All

Condition
30 13 01 January 3, 2013 2028714 Supersedes T. B. V301205 dated December 19, 2012 to update service
number.
DTC P2711 Implausible Transmission Shift Sequence Stored in the Transmission Control Module
Tip:
This Technical Bulletin is for fault code P2711 ONLY, if any other faults appear with this code, perform
normal GFF processes and diagnoses.
DTC as described may cause shifting concerns and/or a lack of mobility upon initial startup. For example, the
selector is moved to Drive or Reverse and the transmission does not engage the selected gear.

DTC
P2711

Description
Implausible Transmission Shift Sequence

Technical Background
Debris in the clutch assembly causing too much drag torque from the multiple clutch.

Production Solution
Updated clutch installed as of March 12, 2010.
Page 1 of 3
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
Service
If the Transmission Control Module has fault code P2711 (only) and more than 19,000 miles, replace the multiple
clutch and cover, see Repair Manual Group 30 in ElsaWeb. If more than P2711 is in the Transmission Control
Module or the vehicle has less than 19,000 miles, the faults need to be diagnosed using normal GFF
processes.

Note:
The clutch should not be replaced without proper diagnoses and/or meeting the mileage requirements.

Warranty
To determine if this procedure is covered under Warranty, always refer to the Warranty Policies and
1)
Procedures Manual
Model(s)

Year(s)

Eng. Code(s)

Trans. Code(s)

VIN Range From

VIN Range To

(A5) Jetta
Wagon

2009

All

DSG (02E)

All

All

(A5) Golf

2009

All

DSG (02E)

All

All

(A5) Jetta
Sedan

2009-2010

All

DSG (02E)

All

All

(A6) Jetta
SportWagen,
Golf Wagon

2010-2012

All

DSG (02E)

All

All

Passat, CC

2009-2012

All

DSG (02E)

All

All

Eos

2009-2012

All

DSG (02E)

All

All

SAGA Coding
Claim Type:
Service Number:

Use applicable Claim Type

1)

Damage

3838
Parts Manufacturer

Code

HST

Damage Location (Depends on
Service No.)

--

Use applicable when indicated in
ElsaWeb (L/R)

0010
Golf, Passat, CC, Eos

BWS

2)

Page 2 of 3
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
Jetta, Jetta Wagon, Jetta SportWagen, Golf
Wagon

BWS

2)

3)

30601950 = 110 TU

Labor Operation : Remove and Install
Transmission

3)

343519XX = Refer to Elsa for your particular model

Causal Part:

02E 398 029A

Labor Operation : Replace multiple clutch
and cover

Diagnostic Time

4)

GFF Time expenditure

01500000 = 20 TU max.

YES

Road Test

01210004 = 10 TU

YES

Technical Diagnosis

01320000 = 00 TU max.

NO

Claim Comment: Input “As per Technical Bulletin 2028714” in comment section of Warranty Claim.
1)

Vehicle may be outside any Warranty in which case this Technical Bulletin is informational only

2)

Code per warranty vendor code policy.

3)

Labor Time Units (TUs) are subject to change with ELSA updates.

4)

Documentation required per Warranty Policy Procedures Manual.

Required Parts and Tools
Part Description

Part No:

Quantity

Multiple Clutch Kit

02E398029B

1

Oil Filter

02E305051C

1

Transmission Fluid

G 052182A2

As required

No special tools required.

Additional Information
All part and service references provided in this Technical Bulletin are subject to change and/or removal.
Always check with your Parts Dept. and Repair Manuals for the latest information.
Page 3 of 3
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.