ODIS Service FAQs

AOS-FAQ-14-02

12/12/2014

Note:
New or Revised issues are marked accordingly.
The following FAQs apply to all VAS diagnostic device platforms unless noted otherwise.
New
Q. Why does ODIS get stuck on Processing Cached Protocols when first opened and will not fully
open?
A. Please do NOT re-load ODIS. We have a quick and easy fix for you.
Please give us a call at 888-896-1298.
New
Q. We ordered the new ODIS Service DVD V2.2.2; do I need to install it on all VAS devices?
A. V2.2.2 DVD is NOT an update DVD. Please do not use it to update existing ODIS Service
installations that are already up-to-date and functioning normally. It should be used for reinstallations in case of malfunctioning software or new installations on new devices only.
New
Q. Why do I receive a “Framework start failed with 13” error when attempting to open ODIS?
A. This error may occur when the online update fails during a new base update. Please order ODIS
Service DVD v2.2.2 from the Technical Literature Ordering Website and perform a Re-installation of
ODIS.

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New
Q. I am unable to configure the Email Outbox server because I don’t know the dealer-specific details
needed. What can I do?
A. We now have a dedicated Email Server for use by all dealers. Please refer to Service Information –

ODIS Service document title: ”Dedicated Email Server Configuration”
Revised
Q. Why won’t ODIS see the vehicle when I’ve added the VAS5054A correctly?
A. Something occurred which corrupted some files. We can now fix this issue, please give us a call at
888-896-1298.
Revised
Q. What does the error ODS6501E/ODS2508F General Database access error when opening ODIS
Service indicate?
A. Please contact Diagnostic Tester Software Support at 888-896-1298; we can usually resolve this
without a re-load of ODIS Service.
Q. Why am I receiving an invalid license error after installing Windows 7®?
A. The most likely cause is that you didn’t order a new license after installing Windows 7®. This is
necessary since the hardware ID changed.
Q. Do I need to request a new license and certificate after installing Windows 7®?
A. Yes. Installing Windows 7® will change the hardware ID, so a new license and certificate are
required.
Q. Once I update to Windows 7 and obtain my new license and certificate, do I need to keep my old
license and certificate that I have for Windows XP®?
A. No. Please delete all old license, certificates and hardware ID’s
Q. Which devices can run Windows 7®?
A. VAS6150A/B/C and VAS6160/A.
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Q. How do I add the 5054A Diagnostic head to my VAS device?
A. The install steps are slightly different when running ODIS Service only. Please refer to Service

Information – Diagnostic Device Hardw are & Window s document title: “VAS 5054A
Transmitter Head – Bluetooth® & EDIC Configuration – ODIS Service Only ”
Q. When I click on Info in ODIS Service, I’m prompted for an ID and PW. What do I use to login?
A. Enter your accessaudi.com ID and PW.
Q. What password do I use to import my ODIS Service Certificate?
A. Use the first 32 alpha-numeric characters (only) of the Hardware ID which you saved during your
eShop license request.
Q. The GFF protocol log I sent from ODIS Service is not showing in GFF Paperless. How can I fix this?
A. If you received a “log was successfully sent” message when sending the GFF log but it’s not showing
in GFF Paperless, please ensure there are less than 100 characters in the Dealer data field under
Admin > General > Dealer data. Having more than 100 characters will cause the GFF log to not
show up in GFF Paperless. Typically, the field should only contain your dealer number and name. If
this is correct, contact the IT Service Desk at 866-892-3375 and open a ticket. You will need the
date the GFF log was sent and the VIN.
Q. When I attempt to send my GFF log, I receive an error message of “The current operating mode
does not allow the diagnostic protocol to be sent. The system will try again later”.
A. This error indicates ODIS Service is in Road Test Mode. Under Extras, select Road test and Cancel
Road Test mode.
Q. Where can I see what Brand Version I have installed in ODIS Service?
A. Under Info, select Versions. The version is listed as didb_GFS-v: X.XX.XX Ex ample 1.19.63.3559
Q. How fast of an Internet Connection should I have to allow for smooth online updates?

A. We recommend 6 Mbps for a single franchise or 8Mbps if you’re a dual franchise.

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