Technical Service Bulletin
97 No start (DTC P068A00)
97 14 43 2036764/3 April 14, 2014. Supersedes Technical Service Bulletin Group 97 number 14-42 dated March
31, 2014 for reasons listed below.
Model(s)

Year

VIN Range

Vehicle-Specific Equipment

A4

2009 - 2014

All

Not Applicable

A5

2009 - 2014

All

Not Applicable

A5 Cabriolet

2010 - 2014

All

Not Applicable

A6

2012 - 2014

All

Not Applicable

A7

2012 - 2014

All

Not Applicable

A8

2011 - 2014

All

Not Applicable

Q5

2009 - 2014

All

Not Applicable

Q7

2009 - 2014

All

Not Applicable

TT

2009 - 2014

All

Not Applicable

Condition
REVISION HISTORY
Revision

Date

Purpose

3

-

Revised Service (Updated step 10 with relay diagnostic information)

2

3/31/2014

Revised Production Solution (Added solution)
Revised Service (Added information about finding relay manufacturer)
Revised Warranty (Updated battery labor operations)
Added Required Parts and Tools

1

03/18/2014

Initial publication

• MIL on.
• Vehicle will not start.
• DTC P068A00 is stored in the engine control module (ECM), J623 (address word 01).
• Numerous unrelated DTCs are also stored in the system, including: P056200, P057100, P068700, P068A00,
P162400, P190C00, U010000, U010100, U012100, U014600, U015500, U021200, U101100, U102600,
U111100, U111300, U140000, VAG00003, VAG00185, VAG00263, VAG00317, VAG00384, VAG00446,
VAG00456, VAG00457, VAG00466, VAG00473, VAG00532, VAG00565, VAG00591, VAG00714, VAG00819,
VAG00955, VAG01217, VAG01299, VAG01314, VAG01315, VAG01317, VAG01320, VAG01330, VAG01331,
VAG01332, VAG01334, VAG01333, VAG01336, VAG01705, VAG01964, VAG02067, VAG02072, VAG02095,

© 2014 Audi of America, Inc.

Page 1 of 8

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin
VAG02103, VAG02203, VAG02214, VAG02635, VAG02812, VAG02874, VAG03041, VAG03157, VAG03166,
VAG03220, VAG03278, and/or VAG03531.

Technical Background
The motronic engine control module power supply relay, J271, is not functioning properly. Because the J271 relay
controls battery voltage (Terminal 30) via a ground signal sent from the ECM, numerous faults can occur in
multiple control modules when it is not functioning properly.

Production Solution
Change of relay construction at Tyco Electronics. Installation of Hella relay in production.

Service
1.

Confirm that DTC P068A00 is stored in the ECM, J623 (address word 01):
• If DTC P068A00 is stored in the ECM, proceed with this bulletin.
• If DTC P068A00 is not stored in the ECM, do not proceed with this bulletin. Continue with diagnosis.
Tip: The images used in this bulletin are of a 2014 A4 vehicle. Use Elsa to confirm component and
connector terminal locations for the specific vehicle being repaired.

2.

Check Elsa for the location of the J271 relay (Wiring diagrams
>> Component locations >> Component Locations: Relays)
(Figure 1).

Figure 1. Location of J271 relay (D), as
shown in Elsa.

© 2014 Audi of America, Inc.

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin
3.

Remove the plenum cover (Figure 2).

Figure 2. Plenum cover.
4.

Remove the washer reservoir filler
neck (Figure 3).

Figure 3. Washer reservoir filler neck.
5.

Remove screws to gain access to the
relay/fuse panel (Figure 4).

Figure 4. Screws to be removed (outlined).

© 2014 Audi of America, Inc.

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin
6.

Remove the ECM (Figure 5).

Figure 5. Engine control module (ECM).
7.

The J271 relay is now accessible
(Figure 6).

Figure 6. J271 relay (outlined).
8.

Check the relay manufacture build
information on the relay. This
information is printed under “645” on
the relay:
• If the relay is from Tyco
Electronics and has a yellow label
(Figure 7, 1), replace the relay
and proceed to step 10.
• If the relay is from Tyco
Electronics and has a white label
(Figure 7, 2) or from Hella and
has a white label (Figure 7, 3), do
not replace the relay. Proceed to
step 9.

9.

Figure 7. Relay manufacture data: Tyco Electronics relay with a
yellow label (1), Tyco Electronics relay with a white label (2), Hella
relay with a white label (3).

Check the J271 relay according to the instructions in Elsa at: Engine >> Generic Scan Tool >> ST Generic
Scan Tool >> Diagnosis and Testing >> Diagnostic Procedures >> Engine Component Power Supply Relay,
Checking.

© 2014 Audi of America, Inc.

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin
10. Check for battery voltage on
J271 relay harness terminals 1
(85 power) and 3 (30 power)
(Figure 8 and Figure 9).
If no voltage is found, do not
proceed with this bulletin.
Continue with diagnosis.

Figure 8. J271 relay pins. Terminal 1: 30 power from SA2, Terminal 2:
switched ground from J623, Terminal 3: 30 power from SA2, and Terminal
5: switched power from J271.

Figure 9. Relay terminal locations. Terminal 1: 85 Terminal 2: 86 Terminal
3: 30 Terminal 5: 87
11. With the ECM disconnected, check the wiring from J271 relay terminal 2 to the ECM:
• If voltage and wiring are good, replace the J271 relay.
• If voltage and wiring are not good, do not proceed with this bulletin. Continue with diagnosis.
Note: Only use a DVOM when taking measurements. If a non-approved device is used to check terminal
2, it can damage the ECM.
12. After replacing the J271 relay, reinstall the ECM and confirm that the vehicle can be started. If vehicle cannot
be started, continue with diagnosis.

© 2014 Audi of America, Inc.

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin
13. Reinstall all components.
14. Check vehicle battery. Charge battery as needed before returning to customer.
15. Clear fault memory via ODIS GFF. Send diagnostic log via GFF Paperless.

Warranty
Claim Type:

Use applicable claim type. If vehicle is outside any warranty, this
Technical Service Bulletin is informational only.

Service Number:

2472

Damage Code:

0010

Labor Operations:

For A6 and A7:
Voltage relay remove
+ reinstall

2472 1950

10 TU

Cover remove +
reinstall

8522 1900

20 TU

2472 1999

10 TU

Central electrics cover 9793 1900
remove + reinstall

40 TU

For A8:
Voltage relay remove
+ reinstall

For Q7:
Voltage relay remove 2472 1900
+ reinstall (Includes
Central electrics cover
remove + reinstall)

30 TU

For A5 Cabriolet:
Voltage relay remove
+ reinstall

© 2014 Audi of America, Inc.

2472 1950

10 TU

Central electrics cover 9793 1900
remove + reinstall
(Includes cover
remove + reinstall)

30 TU

Page 6 of 8

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin
For TT:
Voltage relay remove
+ reinstall

2472 1900

20 TU

2472 1950

10 TU

Central electrics cover 9793 1900
remove + reinstall

30 TU

For A4:
Voltage relay remove
+ reinstall

For Q5:
Voltage relay remove
+ reinstall

2472 1950

10 TU

Central electrics cover 9793 1900
remove + reinstall

40 TU

For A5:
Voltage relay remove
+ reinstall

2472 1950

10 TU

Central electrics cover 9793 1900
remove + reinstall

30 TU

Non BEM/BDM-equipped vehicles:
Battery check

2706 0150 (Q7 only)

10 TU (Q7 only)

2706 0100 (All others) 20 TU (All others)
Battery charge (If
necessary - must be
supported by battery
test/charge logs)

2706 8950

10 TU

BEM/BDM-equipped vehicles:

© 2014 Audi of America, Inc.

Battery check

Included with GFF

Included with GFF

Battery charge (If
necessary - must be
supported by battery
test/charge logs)

2706 8950

10 TU

Page 7 of 8

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin
Diagnostic Time:

GFF

0150 0000

Time stated on
diagnostic protocol
(Max 50 TU)

Road test prior to
service procedure

No allowance

0 TU

Road test after
service procedure

No allowance

0 TU

Technical diagnosis at dealer’s discretion
(Refer to Section 2.2.1.2 and Audi Warranty Online for DADP
allowance details)
Claim Comment:

As per TSB #2036764/3

All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.

Required Parts and Tools
Part Number

Part Description

Quantity

4H0951253A

Relay

1

Additional Information
All parts and service references provided in this TSB (2036764) are subject to change and/or removal. Always
check with your Parts Department and service manuals for the latest information.

© 2014 Audi of America, Inc.

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.