Technical Service Bulletin
91 MMI3G+: no download of phonebook entries/call lists to vehicle
91 14 36 2027903/3 April 10, 2014. Supersedes Technical Service Bulletin Group 91 number 12-55 dated August
13, 2012 for reasons listed below.
Model(s)

Year

A4

2013 – 2015

A5

2013 – 2015

A5 Cabriolet

2013 – 2015

Q5

2013 – 2015

A7

2012 – 2015

A6

2012 – 2015

A8

2011 – 2015

Q7

2012 – 2015

VIN Range

Vehicle-Specific Equipment

All

MMI 3G+ (8DY)

Condition
REVISION HISTORY
Revision

Date

Purpose

3

-

Revised header data (Added model year and PR code)
Revised Service (Updated Bluetooth database link)
Revised Warranty (Updated labor operation)

2

8/13/2012

Revised header data (Added model years)

1

11/4/2011

Original publication

• The most recent calls are not shown in the call lists of the vehicle.
• Call lists are not shown.
• The phone book (Directory) in the vehicle is not updated.
• The phone book is not downloaded to the vehicle.

© 2014 Audi of America, Inc.

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin
Technical Background
Vehicles with MMI 3G+ are affected (control unit for information electronics 1 – J794, diagnosis address 5F).

Production Solution
Not applicable.

Service
1. Verify that the customer’s cell phone and software/firmware version is listed on the approved phone list, which
can be found at http://audi-intelligence.com/bluetooth/prod.
2. Verify that all other phone functions operate correctly, i.e., Bluetooth connection, etc.
3. Verify that the customer’s cell phone downloads the phone book correctly in another vehicle.
4. Verify that other Audi-approved cell phones correctly download the phone book in the customer’s vehicle.
5. If all criteria in steps 1-4 are met, perform a reset of the factory settings for the Directory using the instructions
below.
Tip: Before the reset, inform the customer that all data in the directory will be deleted. Additionally, do not
use the function "export contacts" to save old data, as doing so will cause the issue to return when the old data is
re-imported.
Perform a reset:
1. Press the “Menu” button on the MMI
control panel. Next, select “Setup MMI” by
pressing the upper right soft key on the
control panel (Figure 1).

Figure 1: MMI Menu with “Setup MMI” in upper right.

© 2014 Audi of America, Inc.

Page 2 of 4

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin
2. On the next screen, select “Factory default
settings” (Figure 2).

Figure 2: Factory default settings selection.
3. In the “Setup MMI” screen, select
“Directory” (Figure 3).

Figure 3: Select “Directory”.
4. Select “Yes” to confirm restoration of the
factory default settings (Figure 4).

Figure 4: Confirming restoration of factory default settings.

© 2014 Audi of America, Inc.

Page 3 of 4

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin
5. The MMI system will shut down after the
reset is performed (Figure 5). Press the
volume button to restart the MMI.

Figure 5: Reset underway.
6. The customer’s phone book can now be downloaded.

Warranty
Claim Type:

Use applicable claim type. If vehicle is outside any warranty, this Technical Service Bulletin
is informational only.

Service Number:

9196

Damage Code:

0039

Labor Operations:

Perform MMI Directory factory reset

9196 9999

20 TU

Diagnostic Time:

GFF

No allowance

0 TU

Road test prior to service procedure

No allowance

0 TU

Road test after service procedure

No allowance

0 TU

Technical diagnosis at dealer’s discretion
(Refer to Section 2.2.1.2 and Audi Warranty Online for DADP allowance details)
Claim Comment:

As per TSB # 2027903/3

All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.

Additional Information
All parts and service references provided in this TSB (2027903) are subject to change and/or removal. Always
check with your Parts Department and service manuals for the latest information.
© 2014 Audi of America, Inc.

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.