Technical Service Bulletin
68 Noises from center console
68 14 14 2034517/2 July 17, 2014. Supersedes Technical Service Bulletin Group 68 number 13-10 dated July 16,
2013 for reasons listed below.
Model(s)

Year

VIN Range

Vehicle-Specific Equipment

TT

2010 - 2013

000001 - 999999

All

TT

2014

000001 - 000242

All

Condition
REVISION HISTORY
Revision

Date

Purpose

2

-

Revised header data (Added new VIN break)

1

7/16/2013

Initial publication

While driving the vehicle, the customer hears various noises coming from the center console area.

Technical Background
The noises are caused by too tight of a
tolerance between the lower and upper
portion of the center console (Figure 1).

Figure 1. No clearance between the upper and lower sections of
the center console.
© 2014 Audi of America, Inc.

Page 1 of 7

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin
Production Solution
A worker instruction has been implemented for the production process.

Service
Adjust the console sections by following the instructions below. The objective is to eliminate the noise from this
area by achieving a 1mm – 2mm clearance between the upper and lower sections of the center console:
1. Remove the covers that conceal the
mounting bolts for the lower trim,
then loosen the bolts for the center
console side trim (Figure 2).

Figure 2. Mounting bolts for the console side trim.

© 2014 Audi of America, Inc.

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin
2. Remove the center console trim
(Figure 3). There are seven clip
points.

Figure 3. Removing the center console trim.
3. Remove the Climatronic control
module (Figure 4).
Note:
During removal of the control
module, the rubber buffers can fall
out. Ensure that these buffers are
restored to their original positions
when reinstalling the module.

Figure 4. Removing the Climatronic control module.

© 2014 Audi of America, Inc.

Page 3 of 7

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin
4. Remove the front center console
(Figure 5).

Figure 5. Front center console.
5. Move both adjusting elements into
their basic position (Figure 6, arrow
1). Do not tighten. Loosen all 4 of the
bolts for the mounting bracket
(Figure 6, arrow 2). Push downward
on the bracket to its lowest possible
adjustment and retighten all 4
mounting bracket bolts.

Figure 6. Center console mount with adjusting elements.

© 2014 Audi of America, Inc.

Page 4 of 7

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin
6. Reinstall the front center
console. There should now be a gap
of 1mm – 2mm between the upper
and lower sections (Figure 7).

Figure 7. Gap achieved between the upper and lower sections of the
center console after adjustment.
7. When reinstalling the center console
trim, begin at the rear. Pull the left
edge of the console away from the
trim slightly when pressing into place
(Figure 8).

Figure 8. Installation of the center console trim.

© 2014 Audi of America, Inc.

Page 5 of 7

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin
8. Working forward to the center of the
console trim, again pull the left edge
of the console away from the trim
slightly when pressing into place
(Figure 9).

Figure 9. Pressing in the left center portion of the console trim.
9. Pull the right edge of the console
away from the right side of the trim
when pressing the right side into
place (Figure 10).

Figure 10. Pressing the right side of the console trim into place.

© 2014 Audi of America, Inc.

Page 6 of 7

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin
Warranty
Claim Type:

Use applicable claim type. If vehicle is outside any warranty, this Technical Service Bulletin
is informational only.

Service Number:

6817

Damage Code:

0020

Labor Operations: Console remove+reinstall

Diagnostic Time:

6817 1901

90 TU

Adjust mounting bracket

6817 9999

20 TU

GFF

No allowance

0 TU

Road test prior to service procedure

0121 0002

10 TU

Road test after service procedure

0121 0004

10 TU

Technical diagnosis at dealer’s discretion
(Refer to Section 2.2.1.2 and Audi Warranty Online for DADP allowance details)
Claim Comment:

As per TSB #2034517/2

All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.

Additional Information
All parts and service references provided in this TSB (2034517) are subject to change and/or removal. Always
check with your Parts Department and service manuals for the latest information.

© 2014 Audi of America, Inc.

Page 7 of 7

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.