GM Bulletin No.: 12286A
Date: February 2014

Service Bulletin

SERVICE UPDATE
SUBJECT:

Service Update for Inventory Vehicles Only
Rear Side Door Reveal Molding Contact
Expires February 28, 2015

MODELS:

2012-2013 Cadillac Escalade ESV, Escalade EXT

This service update involves vehicles in dealer inventory only. The expiration date has
been extended to February 28, 2015. Please discard all copies of bulletin 12286.
PURPOSE
This bulletin provides a service procedure to install a rubber and a foam spacer to the backside
of both rear side door window reveal moldings on certain 2012-2013 Cadillac Escalade ESV
and Escalade EXT vehicles. On some of these vehicles, there may be inadequate clearance
between the rear side door and the molding. During molding installation, paint damage may
have occurred. In addition, when the molding is exposed to elevated temperatures, it could
expand and cause paint damage.
This service procedure should be completed on involved vehicles currently in dealership
inventory as soon as possible but no later than February 28, 2015, at which time this
bulletin will expire.
VEHICLES INVOLVED
All involved vehicles are identified by VIN in the Global Warranty Management System –
Investigate Vehicle History Application. Dealership technicians should always check this site to
confirm vehicle involvement prior to beginning any required inspections and/or repairs. It is
important to routinely use this tool to verify eligibility because not all similar vehicles may be
involved regardless of description or option content.
Additionally, a list of involved vehicles currently in dealer inventory is available on the “Service
Update Bulletin Information” link under the “Service” tab in GM GlobalConnect (US) or attached
to the GlobalConnect message (Canada) used to release this bulletin

Copyright 2014 General Motors. All Rights Reserved.

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February 2014

Bulletin No.: 12286A

PART INFORMATION
Parts required for this service update are to be obtained from the three sources below. Do NOT
order parts from GMCC&A.
 Rubber spacers, part number WPC695, are to be obtained from the Warranty Parts
Center (WPC). A copy of a request form can be found at the back of this bulletin. Send
the completed form to the WPC via email or fax. Export locations should obtain rubber
spacers from their local GM Aftersales Department.
 Sponge Rubber Weatherstrip, part number P46490, is currently available from Kent
Industries (1-888-YES-KENT).
 Automotive Adhesion Promoter, part number 06396, is currently available from
www.3M.com/automotive
Part
Number
WPC695

Description
Rubber Spacer
(2 spacers per sheet / Enough to repair 2 doors)

P46490

*Kent Industries 3/8" x 5/16" Sponge Rubber Weatherstrip

06396

*3M Automotive Adhesion Promoter

Quantity/Vehicle
1
As Required

* We believe this source and their products to be reliable. There may be additional
manufacturers of such products/materials. General Motors does not endorse, indicate any
preference for, or assume any responsibility for the products or material from this firm or for
any such items that may be available from other sources.
SERVICE PROCEDURE

3274953

1.

Carefully release the rear door opening garnish molding and carefully release lower ends
from behind door trim panel.

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February 2014

Bulletin No.: 12286A

3274932

3274937

Note: The window reveal molding has a recessed flat area in the approximate location to mount
the spacer.
2.

Locate the lowest clip (1) on the rear edge of the window reveal molding. Measure 75mm (3
in) below the clip and mark the location on the molding. Measure 25mm (1 in) down from
the first mark and mark the lower point.

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February 2014

Bulletin No.: 12286A

3274921

3.

Using a trim stick, carefully pry the window reveal molding outward to increase clearance to
the affected area.

4.

Clean the surface of the reveal molding where the spacer will be placed using a general
purpose adhesive cleaner to ensure that the surface is free of contaminants that may affect
adhesion.

5.

Wipe the repair area where the spacer will be placed with *3M Automotive Adhesion
Promoter, 3M P/N 06396.

6.

While providing additional clearance with the trim stick, install one supplied spacer (2)
(P/N WPC695), onto the reveal molding in the marked area.

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February 2014

Bulletin No.: 12286A

3274884

7.

Position the spacer to be recessed approximately 2-3 mm (0.078-0.118 in) from the edge of
the sheet metal.

3274912

8.

Remove the trim stick and apply pressure to the reveal molding adjacent to the spacer to
ensure proper wet out.

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February 2014

Bulletin No.: 12286A

3274867

Note: The added weatherstrip is a wind / road noise measure.
9.

Cut a section of 3/8” x 5/16” closed cell self-adhesive Kent Industries material P/N P46490,
or the equivalent, to 210mm (8.26 in) length, and then remove the adhesive backing.

10. Using a trim stick, insert the weatherstrip just below the reveal molding clip, then around the
spacer, and down toward the end of the molding below the beltline.

3274945

11. Inspect positioning of the weatherstrip to ensure it will not interfere with the fit of the garnish
molding.

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February 2014

Bulletin No.: 12286A

3238883

12. Inspect to ensure the lowest rear clip, just above the added spacer is fully engaged. Use a
small screwdriver or hook if necessary (1).

3274953

13. Carefully insert the lower ends of the rear door opening garnish molding behind the door
trim panel. Line up the retaining points and carefully work the garnish molding into position
and secure in place.
14. Repeat procedure on the opposite rear side door.

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February 2014

Bulletin No.: 12286A

WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below.
Labor
Code
V2759

Description
Add Spacer to Both Rear Side Door Window Reveal Moldings

Labor
Time
0.7

Net
Item
*

* The amount identified in “Net Item” should represent the actual sum total of the weatherstrip
and adhesive promoter needed to perform the required repairs, not to exceed $4.50
USD/CAD. The rubber spacers are being supplied at no-charge.
DEALER PROGRAM RESPONSIBILITY
Dealers must take the steps necessary to ensure that the service update correction has been
made to all involved vehicles in dealer inventory before selling or dealer-trading the vehicle, but
no later than February 28, 2015.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that
may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools,
equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to
your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

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February 2014

Bulletin No.: 12286A

IMPORTANT NOTE WHEN PRINTING THIS FORM: If the form prints out on two pages, make certain you fax both
pages so the WPC receives the needed information. Missing information will delay or prevent the part from being
shipped.
Part Request Form — Warranty Parts Center
Use this form ONLY for U.S. & Canada Dealers. Export markets & Mexico Dealers must contact their
regional Technical Assistance Center for assistance.
To:

Warranty Parts Center

Email:

[email protected]

or WPC Fax:

248–371–0192

Attn:

Joseph Mitosinka

Part Being Requested: WPC695
Rubber Spacer (2 spacers per sheet / enough to repair 2 doors)
Dealer BAC (U.S.) / Dealer Code (Canada):
Dealer Name:

Dealer Address:

Dealer Contact Person:

Dealer Phone Number:

Repair Order Number:

Vehicle VIN:

IMPORTANT: If you do not receive the part within 2 business days after emailing or faxing your part
request to the Warranty Parts Center, please call Customer Assistance at 248-371-9901/9902.
IMPORTANT NOTE WHEN PRINTING THIS FORM: If the form prints out on two pages, make certain
you fax both pages so the WPC receives the needed information. Missing information will delay or
prevent the part from being shipped.

GM CUSTOMER CARE AND AFTERSALES
DCS3141
URGENT - DISTRIBUTE IMMEDIATELY
Date:

February 25, 2014

Subject:

12286A – Service Update – Inventory Vehicles Only
Rear Side Door Reveal Molding Contact
Expiration Date Extended

Models:

2012-13 Cadillac Escalade ESV and Escalade EXT

To:

All Cadillac Dealers

Attention: General Manager, Service Advisor, Service Manager, Parts and
Service Director, Parts Manager, New Vehicle Sales Manager,
and Warranty Administrator
The expiration date for Service Update 12286A has been extended to February 28, 2015. Please
discard all copies of bulletin 12286.
END OF MESSAGE
GM CUSTOMER CARE AND AFTERSALES