Bulletin No.: 12212
Date: July 2014

Recall Bulletin

F/CMVSS NONCOMPLIANCE RECALL
SUBJECT:

Turn Signal Lamp Outage Indicator Not Working

MODELS:

2011-2013 Buick Regal
2013 Chevrolet Malibu
Equipped with Halogen Headlamps (TT4/T4A)

It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item
of motor vehicle equipment (including a tire) covered by this notification under a sale or lease
until the defect or noncompliance is remedied.
All involved vehicles that are in dealer inventory must be held and not delivered to customers,
dealer traded, or used for demonstration purposes until the repair contained in this bulletin has
been performed on the vehicle.
CONDITION
General Motors has decided that certain 2011-2013 model year Buick Regal built with RPO TT4
or T4A and 2013 model year Chevrolet Malibu built with RPO T4A vehicles fail to conform to
Federal/Canada Motor Vehicle Safety Standard 108 – Lamps, Reflective Devices, and
Associated Equipment. The subject vehicles are equipped with front turn signals that utilize two
bulbs in each front turn signal. In certain vehicles if both front turn signal bulbs burn out in either
front turn signal lamp, the failure of the turn signal lamp is indicated to the driver by the turn
signal arrow flashing rapidly in the instrument cluster; however, if one of the two front turn signal
bulbs on either side burns out, there is no indication to the driver.
CORRECTION
Dealers are to reprogram the body control module.
VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle
History screen in GM Global Warranty Management system. Dealership service personnel
should always check this site to confirm vehicle involvement prior to beginning any required
inspections and/or repairs. It is important to routinely use this tool to verify eligibility because
not all similar vehicles may be involved regardless of description or option content.
Copyright 2014 General Motors. All Rights Reserved.

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Bulletin No.: 12212

For dealers with involved vehicles, a listing with involved vehicles containing the complete
vehicle identification number, customer name, and address information has been prepared and
will be provided to US and Canadian dealers through the GM GlobalConnect Recall Reports, or
sent directly to export dealers. Dealers will not have a report available if they have no involved
vehicles currently assigned
The listing may contain customer names and addresses obtained from Motor Vehicle
Registration Records. The use of such motor vehicle registration data for any purpose other
than follow-up necessary to complete this recall is a violation of law in several
states/provinces/countries. Accordingly, you are urged to limit the use of this report to the followup necessary to complete this recall.
PART INFORMATION
No parts are required.
SERVICE PROCEDURE
Note: Carefully read and follow the instructions below.


Do NOT attempt to order the calibration number from GM Customer Care and Aftersales.
The calibration numbers required for this service procedure are programmed into control
modules via a Multiple Diagnostic Interface (MDI) with the calibration update. If you cannot
access the calibration, call the Techline Customer Support Center and it will be provided.



Ensure the programming tool is equipped with the latest software and is securely
connected to the data link connector. If there is an interruption during programming,
programming failure or control module damage may occur.



Stable battery voltage is critical during programming. Any fluctuation, spiking, over voltage
or loss of voltage will interrupt programming. When required install the EL-49642 SPS
Programming Support Tool to maintain system voltage. If not available, connect a fully
charged 12 V jumper or booster pack disconnected from the AC voltage supply. DO NOT
connect a battery charger.



Turn OFF or disable systems that may put a load on the vehicles battery such as; interior
lights, exterior lights (including daytime running lights), HVAC, radio, etc.



During the programming procedure, follow the SPS prompts for the correct ignition switch
position.



Clear DTCs after programming is complete. Clearing powertrain DTCs will set the
Inspection/Maintenance (I/M) system status indicators to NO.



Refer to Body Control Module Programming with SPS in SI for additional information.

1. Install EL-49642 SPS programming support tool.
Note: Make sure the vehicle ignition switch state is in the appropriate position for the following
step.


For Key Ignition System, begin with the ignition in the RUN position.



For Push Button Start System, begin with the vehicle in vehicle ON power mode.

2. Access the Service Programming System (SPS) and follow the on-screen instructions.
3. On the SPS Supported Controllers screen, select K9 Body Control Module - Programming
and follow the on-screen instructions.

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Bulletin No.: 12212

Note: When performing the Tire Pressure Monitor Sensor Learn during BCM setup, the EL46079 tire pressure monitor diagnostic tool must be used to activate each tire pressure sensor
for vehicles with UJM.
4. On the SPS Supported Controllers screen, select K9 Body Control Module - Setup (or
K9 Body Control Module - Configuration & Setup) and follow the on-screen instructions.
5. Check the driver information center display for additional messages regarding further
calibration instructions. If there are no additional driver information center instructions
present, programming is complete.
6. At the end of programming, choose the “Clear DTCs” function on the SPS screen.
7. If ABS, Traction Control and/or Stabilitrak indicators are ON and DTC C0161 is set in the
K17 Electronic Brake Control Module after performing BCM programming and setup, do the
following:
7.1 Disconnect the scan tool from the X84 Data Link Connector.
7.2 Ignition OFF, all access doors closed, all vehicle systems OFF, and all keys at least
3 m (9.8 ft) away from the vehicle. It may take up to 2 min to power down.
7.3 Ignition ON, verify DTC C0161 is in history. If not, repeat the above step to make sure
the vehicle is in sleep mode.
7.4 Use the scan tool to clear the DTCs.
CUSTOMER REIMBURSEMENT - For US
Customer requests for reimbursement of previously paid repairs for the recall condition are to
be submitted to the dealer by August 31, 2015, unless otherwise specified by state law. If this
is not convenient for the customer, they may mail the completed Customer Reimbursement
Request Form and all required documents to the GM Customer Assistance Center.
All reasonable and customary costs to correct the condition described in this bulletin
should be considered for reimbursement. Any questions or concerns should be reviewed
with your GM representative prior to processing the request.
When a customer requests reimbursement, they must provide the following:




A completed Customer Reimbursement Request Form. This form is mailed to the
customer or can be obtained through GM GlobalConnect.
The name and address of the person who paid for the repair.
Paid receipt confirming the amount of the repair expense, a description of the repair, and
the person or entity performing the repair.

IMPORTANT: GM requires dealers to approve or deny a reimbursement request within 30 days
of receipt. If a reimbursement request is approved, the dealer should immediately issue a check
to the customer and submit an appropriate warranty transaction for the incurred expense. If a
reimbursement request is denied, the dealer MUST provide the customer with a clear and
concise explanation, in writing, as to why the request was denied. The bottom portion of the
Customer Reimbursement Request Form may be used for this purpose. If the denial was due
to missing documents, the customer can resubmit the request when the missing documents are
obtained, as long as it is still within the allowed reimbursement period.

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Bulletin No.: 12212

Warranty transactions for customer reimbursement of previously paid repairs are to be submitted
as required by GM Global Warranty Management. Additional information can also be found in
Warranty Administration Bulletin 11-00-89-004.
CUSTOMER REIMBURSEMENT - For Canada and Export
Customer requests for reimbursement of previously paid repairs to correct the condition
described in this bulletin are to be submitted to the dealer prior to or by August 31, 2015.
When a customer requests reimbursement, they must provide the following:
-

Proof of ownership at time of repair.
Original paid receipt confirming the amount of unreimbursed repair expense(s) (including
Service Contract deductibles), a description of the repair, and the person or entity
performing the repair.

All reasonable and customary costs to correct the condition described in this bulletin should be
considered for reimbursement. Any questions or concerns should be reviewed with your GM
representative prior to processing the request.
COURTESY TRANSPORTATION – For US and Canada
The General Motors Courtesy Transportation program is intended to minimize customer
inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited
Warranties. The availability of courtesy transportation to customers whose vehicles are within
the warranty coverage period and involved in a product program is very important in maintaining
customer satisfaction. Dealers are to ensure that these customers understand that shuttle
service or some other form of courtesy transportation is available and will be provided at no
charge. Dealers should refer to the General Motors Service Policies and Procedures Manual
for Courtesy Transportation guidelines.
WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below. All transactions should be submitted as a ZFAT
transaction type, unless noted otherwise.
Note: To avoid having to "H" route the customer reimbursement transaction for approval, it must
be submitted prior to the repair transaction.
Labor
Code
9100764
9100765
9100766

Description
Body Control Module Reprogramming with SPS
Customer Reimbursement Approved
Customer Reimbursement Denied - For US Dealers Only

Labor
Time
0.5
0.2
0.1

Net
Item
N/A
**
N/A

Note: Customer reimbursement will not close this recall. The service procedure must also be
performed on the vehicle.
* The amount identified in the “Net Item” column should represent the dollar amount reimbursed
to the customer.

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Bulletin No.: 12212

CUSTOMER NOTIFICATION – For US and Canada
General Motors will notify customers of this recall on their vehicle.
CUSTOMER NOTIFICATION – For Export
Letters will be sent to known owners of record located within areas covered by the US National
Traffic and Motor Vehicle Safety Act.
DEALER RECALL RESPONSIBILITY – For US and Export (US States, Territories, and
Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item
of motor vehicle equipment (including a tire) covered by this notification under a sale or lease
until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject
to a recall of this type must be adequately repaired within a reasonable time after the customer
has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima
facie evidence of failure to repair within a reasonable time. If the condition is not adequately
repaired within a reasonable time, the customer may be entitled to an identical or reasonably
equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance
for depreciation. To avoid having to provide these burdensome remedies, every effort must be
made to promptly schedule an appointment with each customer and to repair their vehicle as
soon as possible. In the recall notification letters, customers are told how to contact the US
National Highway Traffic Safety Administration if the recall is not completed within a reasonable
time.
This bulletin is notice to you that the new motor vehicles included in this recall may not
comply with the standard identified above. Under Title 49, Section 30112 of the United
States Code, it is illegal for a dealer to sell a new motor vehicle which the dealer knows
does not comply with an applicable Federal Motor Vehicle Safety Standard. As a
consequence, if you sell any of these motor vehicles without first performing the recall
correction, your facility may be subject to a civil penalty for each such sale.
DEALER RECALL RESPONSIBILITY - All
All unsold new vehicles in dealer's possession and subject to this recall must be held and
inspected/repaired per the service procedure of this recall bulletin before customers take
possession of these vehicles.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of
mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which
there is no customer information indicated on the dealer listing, are to be contacted by the dealer.
Arrangements are to be made to make the required correction according to the instructions
contained in this bulletin. Recall follow-up cards should not be used for this purpose, since the
customer may not as yet have received the notification letter.

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Bulletin No.: 12212

In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your
facility for service in the future, you must take the steps necessary to be sure the recall correction
has been made before selling or releasing the vehicle.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that
may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools,
equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to
your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.

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