Bulletin No.: 14549
Date: September 2014

Recall Bulletin

F/CMVSS NONCOMPLIANCE RECALL
SUBJECT:

Automatic Transmission Selector Lever

MODELS:

2011-2013 Chevrolet Caprice Police Patrol Vehicle (PPV)

It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item
of motor vehicle equipment (including a tire) covered by this notification under a sale or lease
until the defect or noncompliance is remedied.
Vehicles involved in this recall were placed on stop delivery August 29, 2014. Once the service
procedure contained in this bulletin has been performed on the vehicle, the vehicle is released
from stop delivery and the vehicle can be delivered to the customer.
All involved vehicles that are in dealer inventory must be held and not delivered to customers,
dealer traded, or used for demonstration purposes until the repair contained in this bulletin has
been performed on the vehicle.
CONDITION
General Motors has decided that certain 2011–2013 model year Chevrolet Caprice Police
Patrol Vehicles (PPV) may fail to conform to S5.3 of Federal Motor Vehicle Safety Standard
(FMVSS) 114 (Brake Transmission Shift Interlock) and S3.1.4.1 of FMVSS 102 (Identification
of Shift Positions and of Shift Position Sequence). The subject vehicles are equipped with a
law-enforcement specific transmission selector lever and assembly that contains two pins that
could become displaced. When one or more of these pins are displaced, the driver may be
able to shift the transmission out of “Park” without depressing the brake pedal and shift without
pressing the shift lever detent lock button. The driver may also have difficulty removing the
ignition key from the key cylinder when the vehicle’s transmission is in “Park.” Additionally, pin
displacement could make it more difficult to select a different gear and could cause the vehicle’s
“PRNDL” display to display inaccurate transmission position information. If the vehicle is
parked, the vehicle could exhibit unintended motion if the parking brake is not set, which could
increase the risk of a crash.
CORRECTION
Dealers are to replace the shift lever roll pin, replace the base pivot pin, and attach a BTSI
retention enhancement clip.

Copyright 2014 General Motors. All Rights Reserved.

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Bulletin No.: 14549

VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle
History screen in GM Global Warranty Management system. Dealership service personnel
should always check this site to confirm vehicle involvement prior to beginning any required
inspections and/or repairs. It is important to routinely use this tool to verify eligibility because
not all similar vehicles may be involved regardless of description or option content.
For dealers with involved vehicles, a listing with involved vehicles containing the complete
vehicle identification number, customer name, and address information has been prepared and
will be provided to dealers through the GM GlobalConnect Recall Reports. Dealers will not have
a report available if they have no involved vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle
Registration Records. The use of such motor vehicle registration data for any purpose other
than follow-up necessary to complete this recall is a violation of law in several
states/provinces/countries. Accordingly, you are urged to limit the use of this report to the followup necessary to complete this recall.
PART INFORMATION
Parts required to complete this recall are to be obtained from General Motors Customer Care
and Aftersales (GMCCA). Please refer to your “involved vehicles listing” before ordering parts.
Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency
situation, parts should be ordered on a CSO = Customer Special Order.
Part Number
92281429

Description
OFFSET SHIFTER KIT

Quantity/Vehicle
1

NOTE: There are first and second generation designs for the transmission control assembly.
Some of the plastic parts may be a different color than shown in the repair step photos. The two
designs function the same and all of the service components in the update kit service both
generations. If any of the plastic components of the transmission control assembly are
damaged, it will be necessary to replace the assembly. The service part assembly will need to
have the update kit components installed.
SERVICE PROCEDURE
Use the following steps to install the shifter update kit.
1. Disconnect batteries. Refer to Battery Replacement in SI.
2. Raise the vehicle. Refer to Lifting and Jacking the Vehicle in SI.

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3. Using a paint pen, mark the location of the shift control rod at the shift control
connection.
4. Remove the shift control linkage. Refer to Shift Control Linkage Replacement in SI.

5.
6.
7.
8.

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Remove the 4 shift control mounting nuts.
Lower the vehicle.
Remove the police equipment as necessary.
Remove the console trim. Refer to Front Floor Console Front Cover Replacement 9C1
in SI.

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9. Disconnect the harness connector.
10. Remove the shifter control assembly.
11. With the shifter control assembly on the bench, perform the following steps:

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3974650
12. Remove the bottom gasket.

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13. Remove the rubber boot.

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14. Using a trim stick, release the 4 bottom housing retainers. Remove the bottom housing
sliding it up over the shift arm.

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15. Position the assembly on the bench with the outboard edge facing up.
16. Place the new replacement shaft in position above the existing shaft (chamfered edge
down). This will be used to push the old shaft out.

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17. Using a rubber mallet drive the old shaft out until it bottoms out on the bench top.

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18. Slide the assembly toward the edge of the bench and continue driving the old shaft out.

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19. Continue to tap gently until the old shaft is completely removed and the new shaft is
3mm proud of the surface of the housing.

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20. Reinstall the bottom housing. Ensure the 4 retainers are fully engaged.

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21. Reinstall the rubber boot, ensure the boot is seated onto the bottom housing and is
pushed up on the shift arm past the retaining ridge.

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3974650
22. Reinstall the bottom gasket.
23. Remove the control lever knob. Refer to Transmission Control Lever Knob Replacement
in SI.
24. Remove the upper shifter housing. Use a trim stick to release the 5 attachment clips.

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There are 3 clips on the inboard side.

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There are 2 clips on the outboard side.

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25. Remove the cover slide.

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26. Remove the lower housing. Use a trim stick to release the 4 attachment clips.

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27. Depress the control (detent) rod and move the selector to the “D” position.

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28. With the control rod depressed, push the detent pin out using a punch or socket wrench
extension.

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29. With the detent pin partially out, grip it with pliers and remove the pin. Discard the old
pin, it will not be reused.
30. Remove the control rod (detent rod). Discard the rod, it will not be reused.

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31. Install the new control rod.
32. Position the rod with the angled surface facing forward. Push on the rod and verify the
return spring is installed.

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3974665
33. Depress the control rod. Insert the detent pin from the left side. Push the pin into
position using as small socket wrench.

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34. Check the distance from one side to the other to make sure the same amount of pin
protrudes each way (should be 13.5mm from face of the pin to the rod on both inboard
and outboard sides)
35. Move gearshift back into park position (P) full forward position.

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36. Ensure the detent pin engages the shift gates on both sides.

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37. Place the solenoid stiffening block as shown. Ensure the stepped tab is facing the same
direction as the solenoid plunger.
NOTE: Use care when handling pliers in the following step. Do not damage the solenoid
coil.

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38. Using a pair of channel lock type pliers, press the stiffening block into the cavity as
shown.

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39. Ensure the forward tab is contacting the plastic housing and the top of the stiffener is
flush with the retaining tab.

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40. Reinstall the lower housing. Ensure the 4 clips are fully engaged.

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41. Reinstall the cover slide. Ensure the orange indicator is over the illumination strip.
42. Reinstall the upper housing. Ensure all 5 clips are fully engaged.

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43. Attempt to move the shift lever. It should not be possible to move the lever from the park
‘P” position.
44. Reinstall the control lever knob. Refer to Transmission Control Lever Knob
Replacement in SI.
45. Override the shift lock lever and cycle the shift lever. Ensure the shifter operates
correctly.
46. Reinstall the floor mounted transmission selector.
47. Connect the harness connector.
48. Reinstall the console trim. Refer to Front Floor Console Front Cover Replacement 9C1
in SI.
49. Reinstall the police equipment as necessary.
50. Raise the vehicle. Refer to Lifting and Jacking the Vehicle in SI.
51. Reinstall the four shift control mounting nuts. tighten to 9 N.m (80 lb. in)
52. Reinstall the shift control linkage. Refer to Shift Control Linkage Replacement in SI. Use
the paint pen marks to align the linkage.
53. Lower the vehicle.
54. Reconnect the batteries. Refer to Battery Replacement in SI.
CUSTOMER REIMBURSEMENT
Customer requests for reimbursement of previously paid repairs for the recall condition are to
be submitted to the dealer by October 31, 2015, unless otherwise specified by state law. If this
is not convenient for the customer, they may mail the completed Customer Reimbursement
Request Form and all required documents to the GM Customer Assistance Center.
All reasonable and customary costs to correct the condition described in this bulletin
should be considered for reimbursement. Any questions or concerns should be reviewed
with your GM representative prior to processing the request.
When a customer requests reimbursement, they must provide the following:




A completed Customer Reimbursement Request Form. This form is mailed to the
customer or can be obtained through GM GlobalConnect.
The name and address of the person who paid for the repair.
Paid receipt confirming the amount of the repair expense, a description of the repair, and
the person or entity performing the repair.

IMPORTANT: GM requires dealers to approve or deny a reimbursement request within 30 days
of receipt. If a reimbursement request is approved, the dealer should immediately issue a check
to the customer and submit an appropriate warranty transaction for the incurred expense. If a
reimbursement request is denied, the dealer MUST provide the customer with a clear and
concise explanation, in writing, as to why the request was denied. The bottom portion of the
Customer Reimbursement Request Form may be used for this purpose. If the denial was due
to missing documents, the customer can resubmit the request when the missing documents are
obtained, as long as it is still within the allowed reimbursement period.
Warranty transactions for customer reimbursement of previously paid repairs are to be submitted
as required by GM Global Warranty Management. Additional information can also be found in
Warranty Administration Bulletin 11-00-89-004.

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FLOOR PLAN REIMBURSEMENT
Dealers in possession of vehicles included in the Stop Delivery are eligible for reimbursement of
floor plan expense upon completion of this recall. This reimbursement is limited to the number
of days from the Stop Delivery message to receipt of the recall parts and/or repair procedures.
Floor plan reimbursement beyond these dates is not allowed. The amount of reimbursement
should be charged as a net amount expense using the recall labor operation provided.
COURTESY TRANSPORTATION
The General Motors Courtesy Transportation program is intended to minimize customer
inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited
Warranties. The availability of courtesy transportation to customers whose vehicles are within
the warranty coverage period and involved in a product program is very important in maintaining
customer satisfaction. Dealers are to ensure that these customers understand that shuttle
service or some other form of courtesy transportation is available and will be provided at no
charge. Dealers should refer to the General Motors Service Policies and Procedures Manual
for Courtesy Transportation guidelines.
WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below. All transactions should be submitted as a ZFAT
transaction type, unless noted otherwise.
Note: To avoid having to "H" route the floor plan transaction for approval, it must be submitted
prior to the repair transaction.
Labor
Code
9100946
9100947
9100948
9100949

Description
Install Off Set Shifter Kit (Includes Removal & Installation of
Shifter and Police Equipment)
Customer Reimbursement Approved
Customer Reimbursement Denied
Floor Plan Reimbursement

Labor
Time
1.9

Net
Item
N/A

0.2
0.1
N/A

*
N/A
**

Note: Customer reimbursement will not close this recall. The service procedure must also be
performed on the vehicle.
*

The amount identified in the “Net Item” column should represent the dollar amount
reimbursed to the customer.

**

The amount identified in the “Net Item” column should represent the product of the vehicle’s
average daily interest rate (see table below) multiplied by the actual number of days the
vehicle was in dealer inventory and not available for sale. This reimbursement is limited to
the number of days from the date of the stop delivery message (August 29, 2014) to the
date the repair is completed and the vehicle is ready for sale (not to exceed 29 days).
Vehicle

Reimbursement Amount

2013 Caprice PPV

$4.55

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CUSTOMER NOTIFICATION
General Motors will notify customers of this recall on their vehicle.
DEALER RECALL RESPONSIBILITY
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item
of motor vehicle equipment (including a tire) covered by this notification under a sale or lease
until the defect or noncompliance is remedied.
The U.S. National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject
to a recall of this type must be adequately repaired within a reasonable time after the customer
has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima
facie evidence of failure to repair within a reasonable time. If the condition is not adequately
repaired within a reasonable time, the customer may be entitled to an identical or reasonably
equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance
for depreciation. To avoid having to provide these burdensome remedies, every effort must be
made to promptly schedule an appointment with each customer and to repair their vehicle as
soon as possible. In the recall notification letters, customers are told how to contact the U.S.
National Highway Traffic Safety Administration if the recall is not completed within a reasonable
time.
This bulletin is notice to you that the new motor vehicles included in this recall may not
comply with the standard identified above. Under Title 49, Section 30112 of the United
States Code, it is illegal for a dealer to sell a new motor vehicle which the dealer knows
does not comply with an applicable Federal Motor Vehicle Safety Standard. As a
consequence, if you sell any of these motor vehicles without first performing the recall
correction, your facility may be subject to a civil penalty for each such sale.
All unsold new vehicles in dealer's possession and subject to this recall must be held and
inspected/repaired per the service procedure of this recall bulletin before customers take
possession of these vehicles.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of
mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which
there is no customer information indicated on the dealer listing, are to be contacted by the dealer.
Arrangements are to be made to make the required correction according to the instructions
contained in this bulletin. Recall follow-up cards should not be used for this purpose, since the
customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your
facility for service in the future, you must take the steps necessary to be sure the recall correction
has been made before selling or releasing the vehicle.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that
may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools,
equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to
your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.

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