Bulletin No.: 14476A
Date: September 2014

Recall Bulletin

F/CMVSS NONCOMPLIANCE RECALL
SUBJECT:

Console Storage Compartment Latch

MODELS:

2014-2015 Chevrolet Impala LT and LTZ

This bulletin has been revised to include a copy of the customer letter. Please discard all copies
of bulletin 14476.
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item
of motor vehicle equipment (including a tire) covered by this notification under a sale or lease
until the defect or noncompliance is remedied.
Vehicles involved in this recall were placed on stop delivery August 1, 2014. Once the service
procedure contained in this bulletin has been performed on the vehicle, the vehicle is released
from stop delivery and the vehicle can be delivered to the customer.
All involved vehicles that are in dealer inventory must be held and not delivered to customers,
dealer traded, or used for demonstration purposes until the repair contained in this bulletin has
been performed on the vehicle.
CONDITION
General Motors has decided that certain 2014-2015 model year Chevrolet Impala vehicles
equipped with console storage compartment may have a condition where the latch for the
storage compartment door does not meet the requirements of Section S5.3 of the Federal Motor
Vehicle Safety Standards (FMVSS) No. 201, Occupant Protection in Interior Impact, Section 5.3,
interior compartment doors, and Section 5 of the Canada Motor Vehicle Safety Standard
(CMVSS) No. 201 - Occupant Protection. The storage compartment door may not remain closed
in a rear crash, increasing the risk of occupant injury.
CORRECTION
Dealers are to replace the console storage compartment door inertia latch.
VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle
History screen in GM Global Warranty Management system. Dealership service personnel
Copyright 2014 General Motors. All Rights Reserved.

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Bulletin No.: 14476A

should always check this site to confirm vehicle involvement prior to beginning any required
inspections and/or repairs. It is important to routinely use this tool to verify eligibility because
not all similar vehicles may be involved regardless of description or option content.
For dealers with involved vehicles, a listing with involved vehicles containing the complete
vehicle identification number, customer name, and address information has been prepared and
will be provided to US and Canadian dealers through the GM GlobalConnect Recall Reports, or
sent directly to export dealers. Dealers will not have a report available if they have no involved
vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle
Registration Records. The use of such motor vehicle registration data for any purpose other
than follow-up necessary to complete this recall is a violation of law in several
states/provinces/countries. Accordingly, you are urged to limit the use of this report to the followup necessary to complete this recall.
PART INFORMATION
Parts required to complete this recall are to be obtained from General Motors Customer Care
and Aftersales (GMCC&A). Please refer to your “involved vehicles listing” before ordering parts.
Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency
situation, parts should be ordered on a CSO = Customer Special Order.
Part Number
23277959

Description
STOP, F/FLR CNSL COMPT

Quantity/Vehicle
1 (if req'd)

SERVICE PROCEDURE
INSPECTION PROCEDURE

3971104

1. Detach the front retainers on the left and right front floor console extensions and remove
the console front compartment (1). Refer to Front Floor Console Front Compartment
Replacement in SI.

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Bulletin No.: 14476A

3971105

2. Locate the Inertia Latch Pendulum (1) on the left hand side of the console compartment
assembly.
3.

With the bin door closed, apply finger pressure to the latch pendulum to rotate it against
the engagement slot on the door. Do not force the latch tab into place, the tab should
engage freely in the slot.

3971106



If the tab (1) aligns to the slot (2) freely, as shown in the graphic above, no further action
is required. Reinstall the console front compartment. Refer to Front Floor Console Front
Compartment Replacement in SI.

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3971107



If the tab (1) does not align to the slot (2), as shown above, continue ahead and
perform the service procedure below.

SERVICE PROCEDURE
4. Close the compartment bin door and place the compartment, passenger side down, on a
protected surface.

3971108

5. Holding the inertia latch in engaged position, remove the latch from the compartment
assembly.

3971109

5.1 Using a trim stick, or suitable tool, push the inertia latch pivot pin out from the bottom.

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Bulletin No.: 14476A

3971110

5.2 Using a pick (1), or suitable tool, gently disengage the latch spring.

3971111

Note: The new inertia latch with spring installed will have an “X” located on the outer
surface, as shown in the graphic above.

3971116

6. Install the new replacement inertia latch and spring assembly (1) to the compartment.

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3971117

6.1 Engage the loose leg of the latch spring onto the retaining tab (1) with the pick tool.

3971112

6.2 Slide and install the inertia latch onto the compartment. Push in the pivot pin to snap
the latch into position.

3971114

7. Cycle the reworked part by pushing the inertia latch into the slot. The latch should slide
smoothly without any interference (1) and automatically retract (2).
8. Reinstall the front floor console front compartment. Refer to Front Floor Console Front
Compartment Replacement in SI.

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Bulletin No.: 14476A

FLOOR PLAN REIMBURSEMENT
Dealers in possession of vehicles included in the Stop Delivery are eligible for reimbursement of
floor plan expense upon completion of this recall. This reimbursement is limited to the number
of days from the Stop Delivery message to receipt of the recall parts and/or repair procedures.
Floor plan reimbursement beyond these dates is not allowed. The amount of reimbursement
should be charged as a net amount expense using the recall labor operation provided.
COURTESY TRANSPORTATION – For US and Canada
The General Motors Courtesy Transportation program is intended to minimize customer
inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited
Warranties. The availability of courtesy transportation to customers whose vehicles are within
the warranty coverage period and involved in a product program is very important in maintaining
customer satisfaction. Dealers are to ensure that these customers understand that shuttle
service or some other form of courtesy transportation is available and will be provided at no
charge. Dealers should refer to the General Motors Service Policies and Procedures Manual
for Courtesy Transportation guidelines.
WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below. All transactions should be submitted as a ZFAT
transaction type, unless noted otherwise.
Note: To avoid having to "H" route the floor plan transaction for approval, it must be submitted
prior to the repair transaction.
Labor
Code
9100818
9100857
9100858

Description
Inspect Front Console Inertia Latch – No Further Action
Req'd
Inspect & Replace Front Console Inertia Latch
Floor Plan Reimbursement

Labor
Time
0.3

Net
Item
N/A

0.4
N/A

N/A
*

* The amount identified in the “Net Item” column should represent the product of the vehicle’s
average daily interest rate (see table below) multiplied by the actual number of days the
vehicle was in dealer inventory and not available for sale. This reimbursement is limited to
the number of days from the date of the stop delivery message (August 1, 2014) to the date
the repair is completed and the vehicle is ready for sale (not to exceed 20 days):
Vehicle

US
Reimbursement Amount

Canadian
Reimbursement Amount

2014 Impala

$ 4.48

$ 5.48

2015 Impala

$ 4.54

$ 5.48

CUSTOMER NOTIFICATION – For US and Canada
General Motors will notify customers of this recall on their vehicle (see copy of customer letter
included with this bulletin).

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CUSTOMER NOTIFICATION – For Export
Letters will be sent to known owners of record located within areas covered by the US National
Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify
customers using the attached sample letter.
DEALER RECALL RESPONSIBILITY – For US and Export (US States, Territories, and
Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item
of motor vehicle equipment (including a tire) covered by this notification under a sale or lease
until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject
to a recall of this type must be adequately repaired within a reasonable time after the customer
has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima
facie evidence of failure to repair within a reasonable time. If the condition is not adequately
repaired within a reasonable time, the customer may be entitled to an identical or reasonably
equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance
for depreciation. To avoid having to provide these burdensome remedies, every effort must be
made to promptly schedule an appointment with each customer and to repair their vehicle as
soon as possible. In the recall notification letters, customers are told how to contact the US
National Highway Traffic Safety Administration if the recall is not completed within a reasonable
time.
This bulletin is notice to you that the new motor vehicles included in this recall may not
comply with the standard identified above. Under Title 49, Section 30112 of the United
States Code, it is illegal for a dealer to sell a new motor vehicle which the dealer knows
does not comply with an applicable Federal Motor Vehicle Safety Standard. As a
consequence, if you sell any of these motor vehicles without first performing the recall
correction, your facility may be subject to a civil penalty for each such sale.
DEALER RECALL RESPONSIBILITY - All
All unsold new vehicles in dealer's possession and subject to this recall must be held and
inspected/repaired per the service procedure of this recall bulletin before customers take
possession of these vehicles.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of
mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which
there is no customer information indicated on the dealer listing, are to be contacted by the dealer.
Arrangements are to be made to make the required correction according to the instructions
contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in
contacting customers. Recall follow-up cards should not be used for this purpose, since the
customer may not as yet have received the notification letter.

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In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your
facility for service in the future, you must take the steps necessary to be sure the recall correction
has been made before selling or releasing the vehicle.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that
may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools,
equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to
your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

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Bulletin No.: 14476A

IMPORTANT SAFETY RECALL
September 2014
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that certain 2014-2015 model year Chevrolet Impala LT and LTZ
vehicles equipped with a console storage compartment may have a condition where the latch
for the storage compartment door does not meet the requirements of Section S5.3 of the
Federal/Canada Motor Vehicle Safety Standards No. 201, Occupant Protection in Interior
Impact, Section 5.3, interior compartment doors. As a result, GM is conducting a recall. We
apologize for this inconvenience. However, we are concerned about your safety and
continued satisfaction with our products.

IMPORTANT





This notice applies to your 2014-2015 model year Chevrolet Impala LT
or LTZ vehicle, VIN __________________________________.
Your vehicle is involved in GM recall 14476.
Schedule an appointment with your GM dealer.
This service will be performed for you at no charge.

Why is your
vehicle being
recalled?
What will we
do?

The storage compartment door may not remain closed in a rear
crash, increasing the risk of occupant injury.

What should
you do?

You should contact your GM dealer to arrange a service
appointment as soon as possible.

Do you have
questions?

If you have questions or concerns that your dealer is unable to
resolve, please contact the appropriate Customer Assistance Center
at the number listed below.

Your GM dealer will replace the console storage compartment door
inertia latch. This service will be performed for you at no charge.
Because of service scheduling requirements, it is likely that your
dealer will need your vehicle longer than the actual service
correction time of approximately 25 minutes.

Division

Number

Chevrolet
Guam
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

1-800-630-2438
1-671-648-8450
1-800-496-9992
1-800-496-9993
1-800-496-9994

Text Telephones
(TTY)
1-800-833-2438

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Bulletin No.: 14476A

If after contacting your dealer and the Customer Assistance Center, you are still not satisfied
we have done our best to remedy this condition without charge and within a reasonable time,
you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200
New Jersey Avenue, SE., Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at
1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.safercar.gov. The National
Highway Traffic Safety Administration Campaign ID Number for this recall is 14V489.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a
copy of this notice to the lessee within ten days.

Jim Moloney
General Director,
Customer and Relationship Services

GM Recall #14476