3971048

Note: Locate the four key covers and four 16 mm rings. A front and back cover are required to
modify one key. Two 16mm key rings are required for each key repair.

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September 2014

Bulletin No.: 14299B

3971010

Note: There is a front and back key cover. The front key cover has a GM logo on it (1). The back
key cover is blank (2).

3971023

1. Test fit the customer-provided key into the back key cover.
1.1 Ensure the body of the key fits into the back key cover. The body of the key may require
some filing to fit into the cover. Use a file to remove the material from the body of the key.
1.2 Align the back cover boss (1) with the slot (2) of the customer-provided key.
1.3 Using a pen or knife mark the top portion of the slot (3) that must be cut in order for the
customer-provided key to fit inside of the back cover.

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Bulletin No.: 14299B

3971044

1.4 Using a knife or box cutter, cut out a notch (A) in the slot of the key.
1.5 The back cover boss must fit inside of the notched area of the key (B).
1.6 Remove the key from the back cover.

3971005

Caution: Do NOT use petroleum-based cleaning products to clean the key or key covers.
2. Clean the head and slot of the keys using a shop towel and isopropyl alcohol.
3. Clean the front and back key covers using a shop towel and isopropyl alcohol.
Note: The adhesive for this repair begins to cure quickly. It is essential that both keys are
repaired promptly. Ensure all of the required tools, parts and supplies are on your work bench
BEFORE attempting to assemble the key covers over the key. The following items should be on
the work bench:


Adhesive



A front and back key cover for each key



File



Shop towels and rubber gloves



Two rings for each key

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

September 2014

Bulletin No.: 14299B

Spring clamp with rubber ends

Note: Use a small flat bladed screwdriver to separate the two covers. Insert the screwdriver into
the key blade opening of the cover. Turn the screw driver to separate the two covers.
4. Assemble the front and back key cover over the key. Ensure the front and back cover fit over
the key and that the two covers snap together.


If the key covers fit over the key and snap together correctly, proceed to step 5.



If the key covers do NOT fit over the key, file more material off the body of the key. Reassemble the key covers over the key to ensure proper cover fit. Clean the key and covers
BEFORE applying the adhesive.

3971030

5. Dispense a small amount of adhesive to ensure the mixed adhesive is blue or green (not
white or brown) in color. Then apply a bead of adhesive to the inside of the front and back
key cover. Ensure a bead of adhesive is applied to the whole perimeter of the cover.

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Bulletin No.: 14299B

3970991

6. Press the front and back key cover over the key.

3971005

7. Remove excess adhesive from the body of the key using a shop towel and isopropyl alcohol.
8. Remove excess adhesive from the hole of the front and back key cover using a shop towel
and small screwdriver.

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Bulletin No.: 14299B

3970997

9. Clamp the two covers together using a spring clamp with rubber ends.
10. Allow the adhesive to dry for 30 minutes before removing the spring clamp from the key
assembly.

3971045

11. Install two 16 mm key rings to the key assembly. Attach the first 16 mm ring to the key hole.
Attach the second 16 mm ring to the first 16mm ring. Refer to photograph.
12. Make a copy to the owner manual supplement on the last page of this bulletin and insert it
into the vehicle’s owner manual.
Note: Do not re-attach the fob or any other keys to the second 16 mm ring. Instruct the customer
not to attach the fob or any other keys to the second ring for approximately 24-hours to allow the
adhesive to reach maximum holding strength. Customers are to refer to the owner manual
supplement for proper attachment instructions.

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September 2014

Bulletin No.: 14299B

FLOOR PLAN REIMBURSEMENT
Dealers in possession of vehicles included in the Stop Delivery are eligible for reimbursement of
floor plan expense upon completion of this recall. This reimbursement is limited to the number
of days from the Stop Delivery message to receipt of the recall parts and/or repair procedures.
Floor plan reimbursement beyond these dates is not allowed. The amount of reimbursement
should be charged as a net amount expense using the recall labor operation provided.
COURTESY TRANSPORTATION – For U.S. and Canada
The General Motors Courtesy Transportation program is intended to minimize customer
inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited
Warranties. The availability of courtesy transportation to customers whose vehicles are within
the warranty coverage period and involved in a product program is very important in maintaining
customer satisfaction. Dealers are to ensure that these customers understand that shuttle
service or some other form of courtesy transportation is available and will be provided at no
charge. Dealers should refer to the General Motors Service Policies and Procedures Manual
for Courtesy Transportation guidelines.
WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below. All transactions should be submitted as a ZFAT
transaction type, unless noted otherwise.
Note: To avoid having to "H" route the floor plan transaction for approval, it must be submitted
prior to the repair transaction.
Labor
Code
9100637
9100872
9100873

9100874

9100875

9100958
9100876

Description
Install Key Insert and Key Rings (Two Keys)
Install Key Cover and Key Rings (Two Keys)
Add: 0.1-0.3 to Modify Key to Fit Key Cover
Insert Test Fit Unsuccessful – Repair Not Workable
Install Key Cover and Key Rings (Two Keys)
Add: 0.1-0.3 to Modify Key to Fit Key Cover (If Required)
Service Keys (Round Hole or Square Design)
Add: 0.1-0.3 to Modify Key to Fit Key Cover (If Required)
Includes: Insert Test Fit, Key Cover Repair and Cutting
Two Keys - Service Key Modification Not Required
Service Keys (Slot Design)
Add: 0.1-0.3 to Modify Key to Fit Key Cover if required
Includes: Insert Test Fit, Key Cover Repair and Cutting
Two Keys - Service Key Modification Required
Purchase 3M Applicator Gun and Plunger (One Time
Purchase For Canada and Export Only)
Floor Plan Reimbursement

Labor
Time
0.4
0.4

Net
Item
*
**

0.5

**

0.8

N/A

1.2

N/A

N/A

***

N/A

****

Note: Most keys will NOT require much filing to fit into the key covers. The 0.4 base time includes
time to perform minor filing for correct key-to-cover fit. Only use the add time for repairs that
require a substantial amount of filing time.

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September 2014

Bulletin No.: 14299B

Note: Since usage of the 3M applicator gun and plunger is unlimited, their acquisition from
ExodusDirect or a regional distributor is considered a one-time buy. This means that GM will
reimburse the dealer only once for their purchase. Any additional applicator guns and plungers
purchased will be a dealer expense and not covered by this recall. All U.S. dealers received a
3M applicator gun and plunger as part of the parts pre-shipment at no charge.
Note: If a customer presents additional keys for modification (more than 2 keys), perform either
repair. For a valet key modification, perform the key insert repair only. Route the warranty
transaction for wholesale authorization.
*

The amount identified in “Net Item” should represent the actual sum total of the cost for the
Loctite adhesive and primer needed to perform the required repairs, not to exceed $0.21
USD, $0.23 CAD.

The amount identified in “Net Item” should represent the actual sum total of the cost for the
3M adhesive and nozzle needed to perform the required repairs, not to exceed $3.08 USD,
$3.48 CAD.
*** For Canada and Export Only: The amount identified in “Net Item” should represent the actual
sum total of the cost for the 3M applicator gun and plunger needed to perform the required
repairs, not to exceed $65.00 CAD. The 3M applicator gun and plunger are also used to
perform the same repair on vehicles involved in safety recalls 14172 and 14350. If a
transaction has already been submitted under either one of those recalls for the purchase
of the 3M applicator gun and plunger, do not attempt to submit another transaction under
this recall as it will be rejected.
**

**** The amount identified in “Net Item” should represent the product of the vehicle’s average
daily interest rate (see table below) multiplied by the actual number of days the vehicle was
in dealer inventory and not available for sale. This reimbursement is limited to the number
of days from the date of the stop delivery message (June 20, 2014) to the date the repair is
completed and the vehicle is ready for sale (not to exceed 70 days):
Vehicle

U.S.
Reimbursement Amount

Canadian
Reimbursement Amount

2013 Impala

$4.06

$ 4.80

2014 Impala Limited

$4.51

N/A

CUSTOMER NOTIFICATION – For U.S. and Canada
General Motors will notify customers of this recall on their vehicle.
CUSTOMER NOTIFICATION – For Export
Letters will be sent to known owners of record located within areas covered by the U.S. National
Traffic and Motor Vehicle Safety Act.
DEALER RECALL RESPONSIBILITY – For U.S. and Export (U.S. States, Territories,
and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item
of motor vehicle equipment (including a tire) covered by this notification under a sale or lease
until the defect or noncompliance is remedied.
The U.S. National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject
to a recall of this type must be adequately repaired within a reasonable time after the customer

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September 2014

Bulletin No.: 14299B

has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima
facie evidence of failure to repair within a reasonable time. If the condition is not adequately
repaired within a reasonable time, the customer may be entitled to an identical or reasonably
equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance
for depreciation. To avoid having to provide these burdensome remedies, every effort must be
made to promptly schedule an appointment with each customer and to repair their vehicle as
soon as possible. In the recall notification letters, customers are told how to contact the U.S.
National Highway Traffic Safety Administration if the recall is not completed within a reasonable
time.
DEALER RECALL RESPONSIBILITY – All
All unsold new vehicles in dealers' possession and subject to this recall must be held and
inspected/repaired per the service procedure of this recall bulletin before customers take
possession of these vehicles.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of
mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which
there is no customer information indicated on the dealer listing, are to be contacted by the dealer.
Arrangements are to be made to make the required correction according to the instructions
contained in this bulletin.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your
dealership for service in the future, you must take the steps necessary to be sure the recall
correction has been made before selling or releasing the vehicle.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that
may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools,
equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to
your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

Page 17

September 2014

Bulletin No.: 14299B

REPRODUCE LOCALLY - INSERT IN VEHICLE’S OWNER MANUAL

3973594