File in Section:
Bulletin No.:

Service Bulletin

Date:

00 - General Information
13-00-89-004H
April, 2014

INFORMATION
Subject:

Car and Truck Fix it Right the First Time Issues

Models:

2015 and Prior GM Passenger Cars and Trucks

This bulletin has been revised to include updated information. Please discard Corporate
Bulletin Number 13-00-89-004G.

In order to access this bulletin electronically, go to the SI Home Page and select the "Newest Bulletins" icon. The
documents are arranged by sub-section and then by date (newest to oldest). Scroll down to "General Information"
then click on the latest "Fix it Right the First Time" bulletin.

Field Product Reminder – Car Issues – Fix it Right the First Time
Model Year(s)

Vehicle Line(s) / Condition

Do This

Don't Do This

Reference
Information/Bulletin

2013-2014

Sierra, Silverado, Impala,
Corvette, CTS, SRX, XTS,
ATS, Regal, LaCrosse —
Blank Screen After Startup
and Reverse, Rear View
Camera Message On, Touch
Screen Inoperable,
Bluetooth® and Navigation
Concerns

Reprogram HMI Module.

Replace the HMI.

PI1126B

2014

Corvette — Driver and
Passenger HVAC
Temperature Displays
Flicker or Driver
Temperature Does Not
Display on Control Knob

Integrated Center Stack
(ICS) Faceplate
Reprogramming
with SPS.

Replace the ICS.

PI1204

2006-2011

Montana SV6, Torrent,
Relay, Equinox, Vue, G6,
Malibu, Impala, Lucerne —
Malfunction Indicator Lamp
(MIL) Illuminated, Reduced
Engine Power Message
Displayed, DTC P2135 Set

Replace Throttle Position
(TP) Sensor Cover.

Replace Throttle Body.

12-06-04-003A

2013-2014

VOLT — Program Cluster
Message and/or Random
Warning Messages
Displaying in Driver
Information Center (DIC)

Update Instrument Panel
Cluster software.

Replace the Instrument
Panel Cluster.

PI1065A

2014

LaCrosse — Adaptive
Forward Lighting Service
Message Displayed on DIC,
DTC B257C or B257D Set

Reprogram the
headlamp control
module (HCM).

Replace parts.

PI1205

Copyright 2014 General Motors LLC. All Rights Reserved.

Page 2

April, 2014

Bulletin No.: 13-00-89-004H

Field Product Reminder – Car Issues – Fix it Right the First Time (cont'd)
Reference
Information/Bulletin

Model Year(s)

Vehicle Line(s) / Condition

Do This

Don't Do This

2012-2014

Captiva Sport — Fuel Gauge
Not Reading Full After Tank
Has Been Filled

Follow PI to check
routing of hose.

Replace fuel level
sender.

PI1192

2014-2015

XTS, ATS, CTS Sedan,
Sierra, Silverado, LaCrosse,
Regal — Information on
Inside Rear View Mirror
Loose

Replace windshield.

Reattach mirror bracket.

PI1187

2014

Impala — Sunroof Sunshade
Binds and/or Will Not Retract
Properly

Use an assistant when
installing the new shade.
Only feed a short length
of the metal coil in the
track on one side, then
have the assistant repeat
on the opposite side.

Forget to do visual
inspection to ensure the
metal coil is below the
track.

PI1190

2014

Impala — Instrument Panel
Cluster Menu Options
Resets During Ignition Crank

Reprogram cluster.

Replace parts.

PI1193A

2014

Impala — Information on
Steam/Vapor Coming from
Front Grille or Radiator Area

Apologize for the
inconvenience and
inform customer GM is
working on a solution.

Replace parts.

PI1203

2013

ATS — Water on Front
Compartment Floor and/or
Musty Odor

Check the drain, to
ensure there are no
water leaks into the
interior and apply
Cooling Coil Coating.

Replace the
evaporator core.

PI1160A

2013-2014

ATS, CTS Sedan —
Engineering Information Malfunction Indicator Lamp
On, DTC P2138 or
P06A3 Set

Contact Engineering.

Replace Components.

PIE0291B

Field Product Reminder – Truck Issues – Fix it Right the First Time
Reference
Information/Bulletin

Model Year(s)

Vehicle Line(s) / Condition

Do This

Don't Do This

2014-2015

Sierra, Silverado — Difficult
to Engage Clamp(s) When
Installing Soft Roll-up
Tonneau Cover

Apply a thin coating of GM
SuperLube or remove 2
mm of seal from the
clamp.

Force Clamps to Shut or
Replace entire tonneau
cover for this condition.

PI0970A

2010-2014

SRX, Terrain, Equinox —
Diagnosing and Repairing
Power Liftgate Operation

Check the right side gas
strut for signs of wear,
cracks, leaks or other
damage and replace as
necessary.

Replace the left side
power liftgate hydraulic
actuator arm or the
liftgate hydraulic pump or
motor assembly without
proper diagnosis.

PI1186

2013-2015

Encore — Poor Keyless
Entry Transmitter Range

Relocate antenna receiver
module from left rear
quarter panel to
adjacent trim.

Replace antenna
receiver module.

PI1209

2014

Sierra, Silverado —
Illumination of Rings Around
Volume, Menu and
Temperature Knobs of
Center Stack

Use the table listed to
verify expected operation.

Don't compare to early
marketing graphics,
various build dates or
models as there have
been running changes.

PI1174A

Bulletin No.: 13-00-89-004H

April, 2014

Page 3

Field Product Reminder – Truck Issues – Fix it Right the First Time (cont'd)
Reference
Information/Bulletin

Model Year(s)

Vehicle Line(s) / Condition

Do This

Don't Do This

2014

Sierra, Silverado — Exhaust
Rattle, Buzz, Pop or Whistle

Follow the diagnostic aids.

Replace exhaust before
noise is verified.

PI1201A

2014-2015

Tahoe, Suburban, Silverado,
Sierra, Yukon XL, Yukon —
Intermittent No Start,
Security Lamp Illuminated,
DTCs B3935 and B2955 Set

Reprogram BCM ONLY in
the event of Security
system codes.

Reprogram BCM for any
no-start issues that do
not include the B3935 or
B2955 Malfunction
Codes.

PI1180A

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.

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