Technical Service Bulletin
44 Model Year 2013 & 2014 Alignment - Repair Authorization
44 14 47 2030275/7 January 21, 2014. Supersedes Technical Service Bulletin Group 44 number 13-39 dated July
12, 2013 for reasons listed below.
Model(s)

Year

VIN Range

Vehicle-Specific Equipment

All

2013 - 2014

All

Not Applicable

Condition
REVISION HISTORY
Revision

Date

Purpose

7

-

Revised Service (Updated authorization instructions)

6

10/25/2013

Revised header data (added model year)

5

2/25/2013

Revised Condition (changed mileage from 500 to 6000)

4

11/13/2012

Revised Condition (removed extra image)
Revised Service (clarified information about sending in documents)

3

8/10/2012

Revised header data (Updated to fix ElsaWeb error)

2

7/30/2012

Republished to fix ElsaWeb error

1

7/23/2012

Original publication

One or both of the following conditions are present in
vehicles with fewer than 6000 miles:
• Vehicle pulls (left or right).
• Steering wheel is not level or is off-center (Figure 1).
These conditions may be noticed during PDI.

Figure 1. Steering wheel not leveled (off-center)
Tip: If the condition is due to outside influence (such as an accident), this TSB does not apply.

© 2014 Audi of America, Inc.

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin
Technical Background
In an effort to gain information on this condition, Audi of America is asking you to contact the Audi Technical
Assistance Center (TAC) before you perform any repairs.

Production Solution
Not applicable.

Service
1. Before performing any repairs:
a. Verify concern with a test drive.
b. Ensure that the vehicle has less than 6000 miles.
c. Contact TAC.
2. After contacting TAC, place the vehicle on the alignment rack and perform the compensation procedure.
3. During the alignment step at which the steering gear center position is checked, perform the following:
a. Point the front wheels in a
straight-ahead position according
to the display on the alignment
machine (Figure 2). Disregard
the level of the steering wheel at
this point.

Figure 2. Screen shot illustrating the point at which the front wheels
must be positioned straight ahead. Screen may vary based on the
brand of alignment machine used.

© 2014 Audi of America, Inc.

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin
b. Check if the steering wheel is level. If the steering wheel
is not level (is off-center) by any degree, take a photo of
the steering wheel (Figure 3).

Figure 3. Example of a steering wheel that is
not level.
4. Continue with alignment procedure and adjust as necessary.
5. Email a scanned copy of the before and after alignment measurements along with a photo of the steering
wheel (only if not level) to alignment@audi.com. If you are not able to email these documents, attach them
to the TACS ticket.
a. The email must include the following information:
- VIN
- Repair Order number or claim ID
- Mileage (from Repair Order)
- Dealer Code
b. Photo of the steering wheel should be a JPEG file and must clearly show how far the steering wheel is offcenter.
c. The before and after alignment measurements must be a scanned copy of the original in either PDF or
JPEG format. Do not fax or send a photocopy of the documents. See the following examples of acceptable
and unacceptable copies (Figure 4 and Figure 5).

© 2014 Audi of America, Inc.

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin
Examples of acceptable scanned copies with alignment values that are easy to read:

Figure 4. Examples of acceptable copies.
Examples of unacceptable copies with alignment values that are missing or are difficult to see.

© 2014 Audi of America, Inc.

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin

Figure 5. Examples of unacceptable copies.

Warranty
Claim Type:

Use applicable claim type. If vehicle is outside any warranty, this Technical Service
Bulletin is informational only.

Service Number:

4490

Damage Code:

0011

Labor Operations:

Use appropriate SRTs from ElsaWeb based
on the alignment steps performed.

XXXX XXXX

XX TU

Road test prior to service procedure

0121 0002

10 TU

Road test after service procedure

0121 0004

10 TU

Technical diagnosis at dealer’s discretion
(Refer to Section 2.2.1.2 and Audi Warranty Online for DADP allowance details)
Claim Comment:

As per TSB #2030275/6

All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
© 2014 Audi of America, Inc.

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin
Additional Information
All parts and service references provided in this TSB (2030275) are subject to change and/or removal. Always
check with your Parts Department and service manuals for the latest information.

© 2014 Audi of America, Inc.

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.